Gartner Microsoft Teams Contact Center

Gartner Analysts Guide Enterprises to Microsoft Teams Cloud Contact Centers

9/1/2020 – Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled “How to Optimize Microsoft Teams With Cloud Contact Center Platforms” write that “Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality in an increasingly distributed workplace” in report published on July 21, 2020.

Landis Contact Center for Microsoft Teams is one of several contact center vendors in the “Connected Contact Center for Microsoft Teams Certification Program“, and one of the only contact centers built “Microsoft Teams First”, that is, built specifically for Microsoft Teams and entirely on top of the Microsoft Teams Graph Communication APIs and Teams Communication Platform. This means that the Landis Contact Center is very  quick & easy to setup and utilizes Microsoft Teams meetings, video & calling for all communication.

The report, “How to Optimize Microsoft Teams With Cloud Contact Center Platforms”, includes strategic planning assumptions, analysis, impacts & recommendations and Gartner further recommended reading. It is available to Gartner client at Gartner.com.

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