Advance Communications License Microsoft Teams Contact Center

Microsoft Removes Requirement for Advanced Communication License for Microsoft Teams Contact Center & Compliance Recording

Today Microsoft is removing the requirement for the “Advanced Communication License” addon for Microsoft Teams Contact Center & Compliance Recording users. Microsoft ISV certified contact center and compliance call recording solutions no longer require the Advanced Communication License. The requirement has been removed from both the Contact Center for Microsoft Teams Certification Program and Compliance Recording for Teams Certification programs.

Landis Technologies CEO Matt Landis notes “This is a very positive move by Microsoft and will help accelerate enterprises moving their voice to Microsoft Teams solutions that built as ‘Teams First’ solutions by various ISV’s including our Landis Contact Center for Microsoft Teams and Policy Call Recording.”

The the Advanced Communication License requirement for Contact Center & Compliance Recording users was added in July 2020.  Advanced Communication License still provides value by adding other advanced communication features to a Teams user. But on 9/30/2020, the requirement for Contact Center & Compliance Recording users was removed from the list on the Advanced Communication License documentation page.

(Source: “Compliance recording integration (ISV) & Contact Center solution integration (ISV)” were removed from the Advanced Communications page; “Note: Contact Center integration capability requires Advanced Communications license.” was removed from Teams Contact Center page; and  “Requires an Advanced Communications license” was removed from Compliance Recording page.  )

Read more about the Landis Contact Center for Microsoft Teams:
https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/advanced-communications