05/07/2021 – Landis Technologies is providing a video demonstration of Microsoft Teams incoming “call pop up” functionality for call center agents & attendant operators.
“This functionality provides the ability to show relevant call context for call to Microsoft Teams users”, says Landis Technologies ceo Matt Landis. “Our 1-Click principle is applied to showing information about a caller even when the agent or receptionist dynamically switches between multiple calls.”
The Landis Attendant Console for Microsoft Teams is a standalone Teams receptionist client that works with Microsoft 1st party Call Queues as well as other Teams solutions. Landis Technologies also provides a complete Contact Center for Microsoft Teams, but this solution works with or without the Landis Contact Center.
Landis Technologies will provide a PREVIEW of the Landis Attendant Console for Microsoft Teams you can trial shortly after Microsoft releases the Teams client API interop functionality. (Currently Microsoft is communicating an ETA of May 2021)
04/16/2021 -This week Landis Technologies did the first public demonstration of their Microsoft Teams Attendant Console that is a Teams client endpoint that will be able to sign in with a Microsoft Team user.
Some of the benefits of this approach:
Works with all Microsoft Teams calls & calling plans, including 1st Party Call Queues & Auto Attendants.
Very simple first use experience: Just sign in to Teams & start taking & Transferring calls
Very smooth user experience when taking & transferring calls
Does not require any back contact center service to be configured & provisioned
“We intend to provide an Attendant Console for Microsoft Teams that people around the world love just like our Attendant Pro for Skype for Business product.” says Paul Martin, Global Sales at Landis Technologies. “There is significant interest in this product which resulted in us hitting the Microsoft Teams meeting capacity, for which we apologize and welcome you to see a recording of the demo.”
Ephrata, PA USA – On 4/15/2021 at 10AM EST Landis Technologies will be hosting a webinar to demonstrate our new Landis Attendant Console for Microsoft Teams. This attendant console is written from the ground up on new client APIs to work seamlessly with Microsoft Teams. Our goal is to make the initial setup experience simple: 1) open the app, sign in with a Microsoft Teams login, #2) give the app permission to access Teams and 3) start taking & transferring calls. Receptionists can transfer efficiently with “1 Click” with the context about Teams users at a glance.
“We have been working very closely with Microsoft API team to create an attendant console for Microsoft Teams that our customers love like our Attendant Pro for Skype for Business” says Paul Martin, global sales at Landis Technologies. “We are glad to finally be able demonstrate what we plan to deliver. We want to be very clear that we are still awaiting some final APIs from Microsoft to complete the Attendant Console for Teams, but it looks like we are on the final stretch.”
Some of the features of our Microsoft Teams Attendant Console:
Looks & Feels like Microsoft Teams
Transfer calls with 1 Click
See Microsoft Teams user’s presence, calendar and colleagues
Create Contact Groups based on Azure AD attributes or by selecting users
Efficiently handle multiple calls
Assign hotkeys to common tasks
With Skype for Business Online slated for end of life in June 2021, Landis Technologies wants to give Microsoft Partners and Microsoft Voice customers information to make plans for the future. The webinar will cover several topics:
A demonstration of the Landis Attendant Console for Microsoft Teams in action
Update on Microsoft’s progress on APIs
Frequently Asked Questions
Purchasing and Skype for Business to Teams Migration/upgrade
As a partner of Eagle Business Software, Landis Technologies has done and continues to do the research on servers to identify what builds benchmark best for use with EBMS. This benchmarking process is ongoing as new processors are released and working with different configurations of servers. We test many different server builds to find optimal configurations. One of the benefits of the time and energy we put in to benchmarking various servers is that we have the data to recommend the best server to meet your need and budget.
We have benchmarked a number of processors and have ranked their performance against EBMS below. Bear in mind that processor alone isn’t the only factor that is important; Memory, RAID configuration, and drive type all factor in as well but this gives you a sample of some of the most popular processors we have tested.
1. Intel Xeon Gold 5222 Quad Core at 3.80 GHz
2. Intel Xeon Gold 6230 20 Cores @ 2.10 GHz
3. AMD EPYC 7302 16 Cores @2.30 GHz
4. Intel Xeon Gold 5218 16 Cores @ 2.30 GHz
5. Intel Xeon E-2134 Quad core @ 3.50 GHz
6. Intel Xeon Silver 4210 10 cores @ 2.20 GHz
While there are certainly many variables that need to be factored it, it does seem that extra budget on the processor will result in better performance on the software. If you are setting up EBMS or replacing an old server, contact us and we can make some recommendations for your situation.
12/11/2020 – At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.
Landis Technologies CEO Matt Landis notes “This is a very positive move by Microsoft and will help accelerate enterprises moving their voice to Microsoft Teams solutions that built as ‘Teams First’ solutions by various ISV’s including our Landis Contact Center for Microsoft Teams and Policy Call Recording.”
The the Advanced Communication License requirement for Contact Center & Compliance Recording users was added in July 2020. Advanced Communication License still provides value by adding other advanced communication features to a Teams user. But on 9/30/2020, the requirement for Contact Center & Compliance Recording users was removed from the list on the Advanced Communication License documentation page.
(Source: “Compliance recording integration (ISV) & Contact Center solution integration (ISV)” were removed from the Advanced Communications page; “Note: Contact Center integration capability requires Advanced Communications license.” was removed from Teams Contact Center page; and “Requires an Advanced Communications license” was removed from Compliance Recording page. )
Sept 22, 2020 – Microsoft Ignite 2020 – In the next few weeks Landis Technologies will be rolling out a significant update to our Contact Center for Teams Preview & after that we expect to release the first parts of our Contact Center call queuing and routing to GA.
The soon coming update will include new charts, IVR designer diagram view, additional routing methods, queue service level statistics along with underlying system and Preview customer suggested improvements.
This update will also be in preparation for the first parts of our Contact Center call queuing & routing to go GA in early Q4-2020. We now have enough Microsoft Graph Communications API’s that we can starting providing value to a subset of our customers and with additional MS Graph Communications APIs expected from Microsoft in Q4-2020 & Q1-2021 which will improve user experience for a wider set of contact center customers.
To try out the Landis Contact Center for Microsoft Teams PREVIEW today, browse to https://cc.landis.cloud and the get the Teams App in Apps right inside the Microsoft Teams client.
We will be available to answer questions about Landis Contact Center for Microsoft Teams throughout Microsoft Ignite 2020 and will have a webinar on Friday September 25, 2020. Email email@example.com for an invitation.
9/1/2020 – Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled “How to Optimize Microsoft Teams With Cloud Contact Center Platforms” write that “Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality in an increasingly distributed workplace” in report published on July 21, 2020.
The report, “How to Optimize Microsoft Teams With Cloud Contact Center Platforms”, includes strategic planning assumptions, analysis, impacts & recommendations and Gartner further recommended reading. It is available to Gartner client at Gartner.com.
Landis Technologies welcomes you to join CommsvNext ‘s annual Microsoft Ignite event “Don’t Hate…Federate” on September 21st from 4-6pm PDT.
CommsvNext organizer Adam Ball notes “The annual Microsoft Ignite CommsvNext party! Since we can’t be live in person, we’re going virtual, reality that is! We are going to bring the party to everyone with AltSpaceVR.”
Microsoft Ignite is always a place for those doing Microsoft Teams voice and collaboration to learn from Microsoft and others in the industry.
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