Microsoft Teams Call Pop

Microsoft Teams Incoming Call Pop Up Functionality for Call Center Agents & Attendant Console Operators

05/07/2021 – Landis Technologies is providing a video demonstration of Microsoft Teams incoming “call pop up” functionality for call center agents & attendant operators.

“This functionality provides the ability to show relevant call context for call to Microsoft Teams users”, says Landis Technologies ceo Matt Landis. “Our 1-Click principle is applied to showing information about a caller even when the agent or receptionist dynamically switches between multiple calls.”

The Landis Attendant Console for Microsoft Teams is a standalone Teams receptionist client that works with Microsoft 1st party Call Queues as well as other Teams solutions. Landis Technologies also provides a complete Contact Center for Microsoft Teams, but this solution works with or without the Landis Contact Center.

Landis Technologies will provide a PREVIEW of the Landis Attendant Console for Microsoft Teams you can trial shortly after Microsoft releases the Teams client API interop functionality. (Currently Microsoft is communicating an ETA of May 2021)

Landis Attendant Console for Microsoft Teams

Landis First Microsoft Teams Attendant Console Public Demonstration

04/16/2021 -This week Landis Technologies did the first public demonstration of their Microsoft Teams Attendant Console that is a Teams client endpoint that will be able to sign in with a Microsoft Team user.

Some of the benefits of this approach:

  • Works with all Microsoft Teams calls & calling plans, including 1st Party Call Queues & Auto Attendants.
  • Very simple first use experience: Just sign in to Teams & start taking & Transferring calls
  • Very smooth user experience when taking & transferring calls
  • Does not require any back contact center service to be configured & provisioned

“We intend to provide an Attendant Console for Microsoft Teams that people around the world love just like our Attendant Pro for Skype for Business product.” says Paul Martin, Global Sales at Landis Technologies. “There is significant interest in this product which resulted in us hitting the Microsoft Teams meeting capacity, for which we apologize and welcome you to see a recording of the demo.”

The demonstration is now available publicly.

Some more upcoming Landis Technologies webinars.

Landis Contact Center for Microsoft Teams
4/20/2021  10 AM US Eastern Time
Click Here To Register

Landis Attendant Console for Microsoft Teams
4/21/2021 10 AM US Eastern Time
Click Here To Register

Landis Attendant Console for Microsoft Teams (Alternate time slot for APAC region)
4/21/2021  5 PM US Eastern Time
Click Here To Register

Landis Attendant Console for Microsoft Teams

Introducing the Landis Attendant Console for Microsoft Teams: See it in Action on April 15, 2021

Ephrata, PA USA – On 4/15/2021 at 10AM EST Landis Technologies will be hosting a webinar to demonstrate our new Landis Attendant Console for Microsoft Teams. This attendant console is written from the ground up on new client APIs to work seamlessly with Microsoft Teams. Our goal is to make the initial setup experience simple: 1) open the app, sign in with a Microsoft Teams login, #2) give the app permission to access Teams and 3) start taking & transferring calls. Receptionists can transfer efficiently with “1 Click” with the context about Teams users at a glance.

“We have been working very closely with Microsoft API team to create an attendant console for Microsoft Teams that our customers love like our Attendant Pro for Skype for Business” says Paul Martin, global sales at Landis Technologies. “We are glad to finally be able demonstrate what we plan to deliver. We want to be very clear that we are still awaiting some final APIs from Microsoft to complete the Attendant Console for Teams, but it looks like we are on the final stretch.”

Some of the features of our Microsoft Teams Attendant Console:

  • Looks & Feels like Microsoft Teams
  • Transfer calls with 1 Click
  • See Microsoft Teams user’s presence, calendar and colleagues
  • Create Contact Groups based on Azure AD attributes or by selecting users
  • Efficiently handle multiple calls
  • Assign hotkeys to common tasks

With Skype for Business Online slated for end of life in June 2021, Landis Technologies wants to give Microsoft Partners and Microsoft Voice customers information to make plans for the future. The webinar will cover several topics:

  • A demonstration of the Landis Attendant Console for Microsoft Teams in action
  • Update on Microsoft’s progress on APIs
  • Frequently Asked Questions
  • Purchasing and Skype for Business to Teams Migration/upgrade
  • How it works with Landis Contact Center for Microsoft Teams
  • Q & A

Register for the webinar here.

Server Benchmarks for EBMS

As a partner of Eagle Business Software, Landis Technologies has done and continues to do the research on servers to identify what builds benchmark best for use with EBMS. This benchmarking process is ongoing as new processors are released and working with different configurations of servers. We test many different server builds to find optimal configurations. One of the benefits of the time and energy we put in to benchmarking various servers is that we have the data to recommend the best server to meet your need and budget.

We have benchmarked a number of processors and have ranked their performance against EBMS below. Bear in mind that processor alone isn’t the only factor that is important; Memory, RAID configuration, and drive type all factor in as well but this gives you a sample of some of the most popular processors we have tested.
1. Intel Xeon Gold 5222 Quad Core at 3.80 GHz
2. Intel Xeon Gold 6230 20 Cores @ 2.10 GHz
3. AMD EPYC 7302 16 Cores @2.30 GHz
4. Intel Xeon Gold 5218 16 Cores @ 2.30 GHz
5. Intel Xeon E-2134 Quad core @ 3.50 GHz
6. Intel Xeon Silver 4210 10 cores @ 2.20 GHz

While there are certainly many variables that need to be factored it, it does seem that extra budget on the processor will result in better performance on the software. If you are setting up EBMS or replacing an old server, contact us and we can make some recommendations for your situation.

Microsoft Teams App Pop Out Landis Contact Cente

New Microsoft Teams “Pop Out App” Feature Improves Landis Contact Center Experience

12/11/2020 – At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.

If you would like to enable the Landis Contact Center for Microsoft Teams, you install our app from inside Teams from the “Apps”. Or learn more at: Contact Center for Microsoft Teams – Landis Technologies LLC

Advance Communications License Microsoft Teams Contact Center

Microsoft Removes Requirement for Advanced Communication License for Microsoft Teams Contact Center & Compliance Recording

Today Microsoft is removing the requirement for the “Advanced Communication License” addon for Microsoft Teams Contact Center & Compliance Recording users. Microsoft ISV certified contact center and compliance call recording solutions no longer require the Advanced Communication License. The requirement has been removed from both the Contact Center for Microsoft Teams Certification Program and Compliance Recording for Teams Certification programs.

Landis Technologies CEO Matt Landis notes “This is a very positive move by Microsoft and will help accelerate enterprises moving their voice to Microsoft Teams solutions that built as ‘Teams First’ solutions by various ISV’s including our Landis Contact Center for Microsoft Teams and Policy Call Recording.”

The the Advanced Communication License requirement for Contact Center & Compliance Recording users was added in July 2020.  Advanced Communication License still provides value by adding other advanced communication features to a Teams user. But on 9/30/2020, the requirement for Contact Center & Compliance Recording users was removed from the list on the Advanced Communication License documentation page.

(Source: “Compliance recording integration (ISV) & Contact Center solution integration (ISV)” were removed from the Advanced Communications page; “Note: Contact Center integration capability requires Advanced Communications license.” was removed from Teams Contact Center page; and  “Requires an Advanced Communications license” was removed from Compliance Recording page.  )

Read more about the Landis Contact Center for Microsoft Teams:
https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/advanced-communications

Microsoft Ignite 2020 Microsoft Teams Contact Center

Microsoft Ignite 2020 & Landis Contact Center for Microsoft Teams Update

Sept 22, 2020 – Microsoft Ignite 2020  – In the next few weeks Landis Technologies will be rolling out a significant update to our Contact Center for Teams Preview & after that we expect to release the first parts of our Contact Center call queuing and routing to GA.

The soon coming update will include new charts, IVR designer diagram view, additional routing methods, queue service level statistics along with underlying system and Preview customer suggested improvements.

This update will also be in preparation for the first parts of our Contact Center call queuing & routing to go GA in early Q4-2020. We now have enough Microsoft Graph Communications API’s that we can starting providing value to a subset of our customers and with additional MS Graph Communications APIs expected from Microsoft in Q4-2020 & Q1-2021 which will improve user experience for a wider set of contact center customers.

To try out the Landis Contact Center for Microsoft Teams PREVIEW today, browse to https://cc.landis.cloud and the get the Teams App in Apps right inside the Microsoft Teams client.

We will be available to answer questions about Landis Contact Center for Microsoft Teams throughout Microsoft Ignite 2020 and will have a webinar on Friday September 25, 2020. Email sales@landistechnologies.com for an invitation.

Read more about the Landis Contact Center for Microsoft Teams here.

Gartner Microsoft Teams Contact Center

Gartner Analysts Guide Enterprises to Microsoft Teams Cloud Contact Centers

9/1/2020 – Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled “How to Optimize Microsoft Teams With Cloud Contact Center Platforms” write that “Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality in an increasingly distributed workplace” in report published on July 21, 2020.

Landis Contact Center for Microsoft Teams is one of several contact center vendors in the “Connected Contact Center for Microsoft Teams Certification Program“, and one of the only contact centers built “Microsoft Teams First”, that is, built specifically for Microsoft Teams and entirely on top of the Microsoft Teams Graph Communication APIs and Teams Communication Platform. This means that the Landis Contact Center is very  quick & easy to setup and utilizes Microsoft Teams meetings, video & calling for all communication.

The report, “How to Optimize Microsoft Teams With Cloud Contact Center Platforms”, includes strategic planning assumptions, analysis, impacts & recommendations and Gartner further recommended reading. It is available to Gartner client at Gartner.com.

Microsoft Ignite 2020 CommsvNext Federate Party

CommsvNext “Don’t Hate Federate” VR Party to Kick Off Microsoft Ignite 2020

Landis Technologies welcomes you to join CommsvNext ‘s annual Microsoft Ignite event “Don’t Hate…Federate” on September 21st from 4-6pm PDT.

CommsvNext organizer Adam Ball notes “The annual Microsoft Ignite CommsvNext party! Since we can’t be live in person, we’re going virtual, reality that is! We are going to bring the party to everyone with AltSpaceVR.”

Microsoft Ignite is always a place for those doing Microsoft Teams voice and collaboration to learn from Microsoft and others in the industry.

Please register to join us on September 21st, from 4-6pm Pacific Daylight Time.

Landis Contact Center for Microsoft Teams Featured on the o365Eh! Podcast

8/20/2020 – In the August 2020 episode of the o365Eh! podcast Landis Technologies CEO Matt Landis gave an overview of the Landis Contact Center for Microsoft Teams: Business focus, product differentiator, product architecture, advanced & challenging scenarios and the experience of being part of that Connected Contact Center for Microsoft Teams Certification Program.

You can access the podcast on the o365Eh! website here:
https://o365eh.com/2020/08/18/episode-69-interview-with-microsoft-teams-contact-center-compliance-recorder-landis-computer/

The YouTube video can be watched directly here: