Lync Attendant Console

Lync Attendant Office 365 Support

In this article we will answer some questions about Lync attendant support including Lync attendant Office 365 support and current Microsoft support available for Lync 2010 and more. (Attendant Pro for Skype for Business, Lync & Office 365 is a client side attendant console and is fully supported on Office 365)

Q. Is Microsoft Lync 2010 Attendant Supported by Microsoft?

A. The Microsoft Lync 2010 Attendant is transitioning out of mainstream support. On April 12, 2016 the Lync 2010 Attendant has transitioned out of mainstream support along with all other Lync 2010 products into extended support. More Details

Q. Is Microsoft Lync 2010 Attendant Supported with Office 365 and/or Office 365 Cloud PBX?

A. No, the Microsoft Lync 2010 Attendant is not supported by Office 365. Moreover, the only software or devices that can connect to Office 365 are ones that have been white listed by the Office 365 team. In our tests the Microsoft Lync 2010 Attendant has not been white listed. This means that you will not be able to use Lync 2010 Attendant with Office 365 as it will not even be able to log in to Office 365.

Q. Can I use Microsoft Lync 2010 Attendant with Office 365 even though it is not supported?

A. No, it will not even log in. If you try to log in you will get the below error message:

lync attendant office 365 support
Microsoft Lync 1010 Attendant is not supported by Office 365 Cloud PBX and will fail on sign-in.

Q. What is an alternative for Microsoft Lync 2010 Attendant?

A. A good Lync Attendant alternative is Attendant Pro for Lync, Skype for Business and Office 365. Attendant Pro is a client side software Lync/Skype for Business/Office 365 attendant solution. Attendant Pro is as simple to install as Lync 2010 Attendant, has a modern user interface that looks and works just like Skype for Business and Lync 2013 and has many features not found in Lync Attendant 2010 like recording, calendar, Exchange integration, user photos and much more.

 

Lync 2010 Attendant Office 365 Support

Lync Attendant Office 365 Support

Microsoft Skype for Business for Your Teams

At the heart of great teams is great communication

We believe that the heart of productivity is great teamwork, and the heart of great teams is great communication. Productivity today is centered on conversations—sometimes a quick instant message or call, and sometimes a meeting planned in advance including voice, video and content sharing. Office 365 is a world-class productivity service that helps great teams to accomplish great achievements. At the heart of Office 365 Communications is the Skype for Business service connecting your teams with the experience they love, in the Office applications they use every day. With Skype for Business you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing.

Achieve more with a fully integrated communication solution

Our company offers a fully integrated communications solution based on Office 365, our services, and certified hardware to ensure the best experience for your end-users.  We help our customers along all the steps of the productivity improvement journey, starting with deployment planning and roll-out, to making sure your teams are up to speed with the new solution and comfortable enough with the new ways of communication. By leveraging our company’s offering, your teams will be able to communicate like never before using Office 365 and Skype for Business.

 

Skype for Business voice Our integrated communications offering helps you take advantage of the following services and capabilities of Office 365 and Skype for Business:

  • Anywhere access – ability to make and receive business calls in the office, at home, or on the road, using your business number on your smartphone, tablet, PC, or desk phone.
  • PSTN Conferencing – provides the flexibility to dial in to a meeting from a traditional phone, in addition to the existing ability to join a meeting with a single click on your PC or mobile device.
  • Skype Meeting Broadcast – makes it easier than ever to produce large virtual meetings for up to 10,000 meeting attendees, who can join from virtually any browser or device (see it in action). Now Skype for Business truly is a single platform for every type of meeting.
  • Cloud PBX – enables companies to eliminate separate PBX systems and transition to the cloud with Office 365 as the center of communications management
  • PSTN Calling – ability to subscribe to Microsoft managed calling plans and phone numbers.
  • Skype connectivity – Connect, communicate, and collaborate with colleagues, consumers, other businesses, and friends and family—anyone who uses Skype—with both voice and HD video
attendant console operator

“Quick Steps” for Skype for Business Makes Communication Tasks 1-Click

Microsoft Outlook has had “Quick Steps” that allows users to make shortcuts for common email tasks for some time. Now Landis Technologies brings “Quick Steps”  to Skype for Business communication tasks to make users more efficient when communicating using Attendant Pro for Skype for Business. You could think of “Quick Access Shortcuts” as Macros for the Skype for Business client.

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What kind of Skype for Business communication tasks can be made into a Quick Access Shortcut?

  • Change or Reset Presence
  • Call a Contact
  • Call a Contact and Dial DTMF
  • Check Voice Mail
  • Check Group Voice Mail
  • Open an URL (with parameters passed to it.)
  • Open an Application (with parameters passed to it.)
  • Send an Instant Message
  • Change Call Forwarding
  • and More

Every shortcut can be assigned a user definable keyboard shortcut, and the shortcut can be application or global scope. This mean that you can, for example, change your Skype for Business presence with a shortcut while working in Word or Excel. Efficient!

How do you setup a Quick Access Shortcut?

Just select the function you want to automate and then define things like name, icon, hotkey and task.

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Now tasks are as efficient as possible, just one click or keystroke from where ever.

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If you want to try out Attendant Pro Quick Access Shortcuts, it just takes a minute.

http://landistechnologies.com/attendantpro

Macros for the Skype for Business client
Scripting for the Skype for Business client
Automating the Skype for Business client

Call Recording Pro for Skype for Business & Office 365

Call Recording Pro for Skype for Business & Office 365 Launch Event

launch graphic

Note: See more details & get free Trial of Call Recording Pro for Skype for Business & Office 365 Cloud PBX, click here.

We welcome to our Call Recording Pro for Skype for Business & Office 365 Launch Event on February 18, 2016 at 9AM & 4PM EST. Presenters will by Skype for Business MVP Matt Landis and Wendell Martin. We will demonstrate Call Recording Pro and will be around to hear your feedback and answer any questions you might have.

Call Recording Pro is an easy to implement client based Call Recording Solution at a fraction of the cost of traditional solutions. Well suited for customer service, training and abusive call recording.

Our call recording technology is already included in our Attendant Pro attendant console solution which is installed in enterprises in over 27 countries. We are now making Call Recording Pro available as a standalone call recording solution any Skype for Business users. To get more details click here.

Attendant the online event by clicking below:

February 18, 2016 at 9AM EST Event: Register & Add to Your Calendar Click Here

February 18, 2016 at 4PM EST Event: Register & Add to Your Calendar  Click Here

unified communications attendant console

Unified Communications Attendant Console

Unified Communications Attendant Console for Skype for Business (Lync)

If you are moving from Cisco Unified Communications attendant console and need an attendant console designed from the ground up for Skype for Business & Microsoft Lync unified communications scenarios, Attendant Pro for Skype for Business (Lync) by Landis Technologies. Attendant Pro provides very optimized Voice call handling while still providing access to all unified communication features of Skype for Business since the Skype for Business client seamlessly runs simultaneously.

  • Rich Presence
  • Fully featured Instant Message functionality
  • Desktop Sharing
  • Video (Peer to Peer)
  • Video in Meetings using the latest H264 Codecs
  • Persistent Chat (Group Chat)
  • And all other functionality and modalities

Universal Communications Attendant Console for Skype for Business (Lync)

Microsoft is driving not only unified communications, but universal communications. Attendant Pro provides functionality to bridge the way from traditional PBX mindset the whole way to universal communications.

Replacing Cisco Unified Communications Manager Attendant Console

Attendant Pro provides the features you had in Cisco UC Manager Attendant Console while bringing new features to bridge from the Cisco world to the Skype for Business and Lync solution.

  • Ability to Search a Cisco Unified Communication contact list[1] simultaneously with Skype for Business (Lync) search Click Here
  • Call handling features familiar to Cisco UC & PBX users
  • Familiar and Integrated Skype for Business (Lync) User Experience
  • Attendant user Call Recording with no additional server infrastructure Click Here
  • Integrates with Microsoft Exchange & Office 365 Calendaring
  • Easy 1 Minute install means easy setup and ongoing maintenance

If you would like to get a free 30 Day fully working Trial of Attendant Pro for Skype for Business for your switchboard operator to use in a live Skype for Business (Lync 2013) environment. It installs in a minute to boot!

http://landistechnologies.com/attendantpro/?target=trial

[1] – exported from Cisco UC

lync attendant replacement

Lync Attendant Replacement

Lync Attendant Replacement

If you are considering using the Lync 2010 Attendant console for a switchboard operator/ reception console / attendant console in your Skype for Business or Lync 2013 environment you may want to be aware of some of the weaknesses to avoid unexpected poor experience for key enterprise voice users. Below are a few items that commonly lead to the need for a Lync Attendant replacement:

  • Lync 2010 Attendant has not been updated for several years
  • Lync 2010 Attendant has fairly significant bugs that have not been addressed for some time (see below)
  • Lync 2010 Attendant does not have the Skype for Business or Lync 2013 User Interface/User Experience
  • The Attendant Installer is a bit dated and seems to corrupt the Office 2013 Installation which causes Lync SDK Applications to not work properly: Details Here
  • Lync 2010 Attendant is not designed  to work with Better Together and Better Together over Ethernet IP Phones such as Lync Phone Edition and Polycom VVX IP Phones. Click Here
  • Lync 2010 Attendant is not supported with Office 365* Click Here
  • Lync 2010 Attendant Limitations
    • Search results are limited at 50
    • Limit of 10 DL’s
  • Lync 2010 Attendant user does not have access key Unified Communication features such as:
    • Screen sharing
    • Full featured Instant Messaging
    • Full Skype for Business Meetings experience
    • Video Calls and Meetings are not supported
    • No integration with Outlook & Exchange Calendars
  • Lync 2010 Attendant is not based on the Skype for Business 2016 client which means supportability must be tested separately from the Skype for Business (Lync) client

Since an attendant console operator is a key user in any enterprise voice switchover it is critical that no risks are taken with this key user for voice adoption.

Lync 2010 Attendant Bugs

In this section we will look at the specific reported bugs:

Lync 2010 Attendant has fairly significant bugs that have not been addressed for some time:

  • Option to transfer calls to Voicemail not always available/inconsistant: Click Here
  • Voicemail contact method is not available on Exchange Distribution Lists
  • Mobile and Other contact methods not available on Exchange Distribution Lists
  • Cannot expand DL’s with more than 100 members
  • Issue transferring calls to user Skype/Lync User with Team Call setup: Click Here

Lync 2010 Attendant Alternative?

If you have very simple operator console needs you may be able to use these alternatives and as a Lync attendant replacement:

  • Skype for Business 2016 Client
    • Cons: The transfer experience is not very efficient or consistent for more than a very few calls.
    • Cons: Can lead to a very key person in the Skype for Business implementation being dissatisfied with your voice solution
    • Cons: No Exchange Calendar integration
  • Certified Skype for Business IP Phone with Expansion Module
    • Cons: Generally IP are a good choice when it you have a few fixed contact you transfer to, but when the switchboard operator needs to search for contacts IP phones with expansion modules tend to break down
    • Cons: Finding related contacts, taking notes, and many of the common tasks operators do in a Unified Communications setting are not efficient with IP phones with expansion module.
    • Cons: No Exchange Calendar integration

If you are looking to ensure that the attendant switchboard operator has the best possible solution you will want to implement a full featured Lync attendant replacement console:

  • Widely Adopted software-based, Skype for Business specific Attendant console like Attendant Pro for Skype for Business
    • Attendant Pro for Skype for Business & Lync: Click Here
    • Competella (requires additional backend server infrastructure)

 

* – Not listed on supported endpoints.

Phone System Lancaster PA

Landis Technologies LLC of Lancaster PA Assists Local Companies to Implemement Office 365 Cloud PBX

Landis Technologies LLC a Microsoft Silver Partner of Ephrata PA with international expertise in implementing Skype for Business Server provides professional services to assists local companies in Lancaster PA (Ephrata, New Holland, Lititz, and surrounding areas) to implement Microsoft hosted telephone system named Office 365 Cloud PBX.

If you would like to get a budgetary proposal for implementing Office 365 Cloud PBX, Skype for Business Server, Lync Server or LG telephone system please click here.

Powerful: Enterprise Features Available in a Fresh, Clean User Interface. Attendant Pro design is clean and fresh but includes advanced features like centralized management using standard Windows Server Group Policy Objects, enables communication enabled business processes in mere minutes and all of Skype for Business functionality is maintained.

We Have Reorganized as Landis Technologies LLC

We are Now “Landis Technologies LLC” (dba Landis Computer) formerly “Landis Computer”.

Landis Technologies is a Microsoft Partner located in Lancaster PA that provides Office 365 implementation and migration services, Skype for Business Server implementation,

Landis Technologies is has Skype for Business expertise recognized internationally and provide Office 365 Cloud PBX consulting and sales.

Our main office is located in Ephrata PA.