Microsoft Teams In A Call Indicator

Update Brings “In a Call” Visual Indicator, Very Peri & More to Landis Attendant Console for Teams

3/3/2022 – Landis Technologies continues a constant update schedule to continue to make the Landis Attendant Console for Microsoft Teams the ideal, go-to receptionist console for Microsoft Teams around the world. In their latest update they continue emphasizing their solution “Is Familiar & looks & feels just like Microsoft Teams” by utilizing the Very Peri color in themes while adding features to enhance call handling like a distinct presence indicator for when contacts are “In A Call” versus “Busy”.

Japheth Nolt, Head of product development at Landis Technologies, notes: “This update brings a list of new features and product enhancements including introducing the MS Teams ‘Very Peri’ colors, at a glance “In A Call” presence indicator, more advance search filtering scenarios and more.” He added, “As we did with Attendant Pro for Skype for Business, our design team invests a lot in making sure the Landis Attendant Console is cohesive with Microsoft Teams UI design language and a pleasure to use.”

The Landis Attendant Console for Microsoft Teams has already been deployed in organizations throughout the world, including in AMERICAS, APAC & EMEA regions.

Landis invites organizations to start using it today at https://ac.landis.cloud, with a fully working trial that only takes minutes to enable.


What New in Attendant Console for Microsoft Teams in March 2022:
https://ac.docs.landis.cloud/releases

Microsoft Teams IVR Designer

Simple Designer Allows Anyone to Build Microsoft Teams Voice Apps

2/18/2022 – The Landis Contact Center for Microsoft Teams has always had the capability to create Microsoft Teams IVRs. In their latest update they have released a Visio-like voice app designer that allows just about anyone to create call flows.

“Our goal is to make contact center and call flow design for Microsoft Teams as simple as possible” says Landis Technologies managing owner Matt Landis, “Our IVR Designer makes voice call flow design as simple as creating a Microsoft Visio chart or a Power Automate Flow. Just add the feature blocks to create the functionality you want.”

Common feature blocks like play prompt, text to speech, tone input, call transfer, business hours, data dips and decisions, means you can make most flows you can imagine. Surveys, account information retrieval, dial-in information lines, databased routing, multi-level auto attendants, Microsoft Power Automate integration and more is possible.

Realtime and historical analytics are available for voice apps built using the Landis IVR Designer. The calls into these voice apps are handled by the Landis Contact Center IVR Bot. (not the 1st party Microsoft Teams Auto Attendant) Landis Contact Center for Microsoft Teams customers may use the IVR/Voice Apps whether or not they are not using Queueing & Agents component of the contact center.

This functionality is available right now. You can setup a fully working trial immediately.

https://landistechnologies.com/microsoft-teams-contact-center/

Landis Attendant Console for Microsoft Teams Now Available.

Landis Attendant Console for Microsoft Teams is Now Available

12/14/2021 – The Landis Attendant Console for Microsoft Teams is now Public Preview and you can start a free, fully functional 30 day trial immediately by going to https://ac.landis.cloud.

The Landis Attendant Console is a client for Microsoft Teams that is simple to setup (just sign in with a MS Teams user), looks and feels just like Microsoft Teams, provides efficient, 1-click call transfer and is a trusted solution that just works.

This Public Preview is fully functional. We provide licensing right now for customers who have a pressing need for the product with the understanding that customers should have a failover plan because the product is in Preview and some dependencies do not have an SLA yet.

To see the release notes: click here
To see roadmap & items still awaiting Microsoft API to complete: click here

Landis Attendant Console for Microsoft Teams: Click Here
Upcoming Attendant Console Webinars: Thursday 4PM ET, Friday 10AM ET & Tues 10AM ET.