Landis Contact Center & Attendant Console for Microsoft Teams on Windows 11

6/30/2021 – Landis Technologies is starting initial testing of Windows 11 with their Contact Center and Attendant Console for Microsoft Teams.

“Teams is very key to Microsoft’s Windows 11 strategy and Landis Technologies is moving quickly to do initial validations with our Teams solutions.” says Landis Technologies CEO Matt Landis. “Our initial testing of both Windows 11 and Windows 11 with Landis Contact Center and Attendant Console for Microsoft Teams has been very positive. We expect them to be an excellent combination.”

Landis Contact Center for Microsoft Teams is available now and Landis Attendant Console for Microsoft Teams is currently in private preview, to be released in collaboration with Microsoft’s work on the underlying API’s.

Extend Skype for Business Online usage

How to Extend Skype for Business Online Usage Beyond July 31, 2021

Some of our Skype for Business Online users need additional time to upgrade their Attendant Console for Skype for Business or other Skype for Business extensions like Attendant Console, Public Announcement System, Door Bell, Elevator Phone, Virtual Receptionist or other ISV solution to Microsoft Teams. If you need additional time to upgrade to Microsoft Teams you request an extension. Below we outline how to extend your usage of Skype for Business Online beyond July 31, 2021. (Skype for Business Server will be support well beyond 2021, so is not in focus here.)

The first step is to watch your Teams Admin Center (TAC) for a Microsoft Teams upgrade notice.

Extend Skype for Business Online usage

When you receive it click “Request extension”. Next you will explain your reason for wanting an extension.

Extend Skype for Business Online usage

You will now be notified that your Skype for Business Online extension request has been received.

Extend Skype for Business Online usage

After a few days you will a notification in Teams Admin Center (TAC) about your extension. (In our case it was 2 days). It should like something like the below.

Extend Skype for Business Online usage

We suggest that you work towards upgrading to Microsoft Teams as soon as possible. If you need help migrating to a Microsoft Teams Attendant Console, you can monitor our progress here.

Transfer Advisor Skype for Business Attendant Console

Landis Technologies Skype for Business Attendant Console Predicts Who Callers Will Want to Talk To

Attendant Pro, the Skype for Business attendant console by Landis Technologies, now uses digital intelligence to automatically display the contacts a caller will most likely wish to talk to. This means Skype for Business receptionists using the new Transfer Advisor feature can be even more efficient in handling calls.

Trevor Palmer, PM at Jupiter Fund Management notes: “Transfer Advisor is an outstanding new feature and fantastic addition to Attendant Pro… the Landis Technologies team has surpassed themselves yet again in bringing continued improvements to their Skype for Business receptionist console product.”

Transfer Advisor is an outstanding new feature and fantastic addition to Attendant Pro… the Landis Technologies team has surpassed themselves yet again in bringing continued improvements to their Skype for Business receptionist console product.

“We are on a mission to remove every unnecessary click in the process of receptionist call handling. With Attendant Pro Transfer Advisor we leverage existing Microsoft web services to intelligently suggest to whom a caller will most likely wish to talk. It makes Skype for Business operators faster & able to add more value so it is a win win.” says Landis Technologies managing owner Matt Landis.

The latest release includes more features including color coding Office 365 Call Queues, Dynamics 365/CRM & Skype for Business Merged User Experience and more. Landis Technologies will be demonstrating these features and more to Skype for Business & Office 365 partners around the world at Microsoft Inspire 20017 in Washington DC on July 9–13, 2017.

About Landis Technologies

Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 40 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. https://landistechnologies.com

Landis Technologies Skype for Business Attendant Console at CEBIT 2017 Indicates Very Strong Skype for Business Enterprise Voice Growth

Landis Technologies is very pleased to partner with Microsoft to continue the success in bringing an easy to implement attendant console to the European market and over 40 countries worldwide. That Attendant Pro switchboard for Skype for Business has come to be known as a trusted reception console solution for global  Skype for Business enterprise voice rollouts.

“We are pleased to be presenting the Landis Technologies Attendant Pro product in the Microsoft Skype for Business pavilion alongside other well-known and trusted Skype for Business brand names like Polycom, Logitech & Plantronics” noted Wendell Martin, head of channel management at Landis Technologies. “The rapid growth of our Attendant Pro channel program to over 200 Skype for Business Microsoft Partners and customers in over 40 countries in 3 years indicates the very strong growth of Microsoft Skype for Business in Enterprise Voice specifically.”

At CEBIT 2017 Landis Technologies team will be underscoring 5 items that make Attendant Pro the attendant console for Skype for Business:

  • Simple: 1 Minute Install, No Servers. Easy to Implement, Manage & Use
  • Efficient: 1 Click Call Transfer & Handling
  • Familiar: Looks & Feels Just Like Skype for Business
  • Trusted: Relied on by Enterprises 24/7 in over 40 Countries
  • Powerful: Enterprise Features Available in a Fresh, Clean User Interface

Landis Technologies founder and Microsoft Skype for Business MVP Matt Landis is a speaker at CeBIT 2017 & will present at the Microsoft Skype for Business pavilion on “Completing Your Skype for Business Enterprise Voice Implementation with an Attendant Console” on 20 March 2017 at 3-3:30PM, and 21 March 2017 at 12:00-12:30PM.

Stop by as the Landis team is interested in discussing your roll out of Skype for Business enterprise voice at Hall 12, Stand E24. Or to contact our team email sales@landiscomputer.com.

http://www.cebit.de/exhibitor/microsoft-skype-for-business/H146316

lync attendant replacement

Lync Attendant Replacement

Lync Attendant Replacement

If you are considering using the Lync 2010 Attendant console for a switchboard operator/ reception console / attendant console in your Skype for Business or Lync 2013 environment you may want to be aware of some of the weaknesses to avoid unexpected poor experience for key enterprise voice users. Below are a few items that commonly lead to the need for a Lync Attendant replacement:

  • Lync 2010 Attendant has not been updated for several years
  • Lync 2010 Attendant has fairly significant bugs that have not been addressed for some time (see below)
  • Lync 2010 Attendant does not have the Skype for Business or Lync 2013 User Interface/User Experience
  • The Attendant Installer is a bit dated and seems to corrupt the Office 2013 Installation which causes Lync SDK Applications to not work properly: Details Here
  • Lync 2010 Attendant is not designed  to work with Better Together and Better Together over Ethernet IP Phones such as Lync Phone Edition and Polycom VVX IP Phones. Click Here
  • Lync 2010 Attendant is not supported with Office 365* Click Here
  • Lync 2010 Attendant Limitations
    • Search results are limited at 50
    • Limit of 10 DL’s
  • Lync 2010 Attendant user does not have access key Unified Communication features such as:
    • Screen sharing
    • Full featured Instant Messaging
    • Full Skype for Business Meetings experience
    • Video Calls and Meetings are not supported
    • No integration with Outlook & Exchange Calendars
  • Lync 2010 Attendant is not based on the Skype for Business 2016 client which means supportability must be tested separately from the Skype for Business (Lync) client

Since an attendant console operator is a key user in any enterprise voice switchover it is critical that no risks are taken with this key user for voice adoption.

Lync 2010 Attendant Bugs

In this section we will look at the specific reported bugs:

Lync 2010 Attendant has fairly significant bugs that have not been addressed for some time:

  • Option to transfer calls to Voicemail not always available/inconsistant: Click Here
  • Voicemail contact method is not available on Exchange Distribution Lists
  • Mobile and Other contact methods not available on Exchange Distribution Lists
  • Cannot expand DL’s with more than 100 members
  • Issue transferring calls to user Skype/Lync User with Team Call setup: Click Here

Lync 2010 Attendant Alternative?

If you have very simple operator console needs you may be able to use these alternatives and as a Lync attendant replacement:

  • Skype for Business 2016 Client
    • Cons: The transfer experience is not very efficient or consistent for more than a very few calls.
    • Cons: Can lead to a very key person in the Skype for Business implementation being dissatisfied with your voice solution
    • Cons: No Exchange Calendar integration
  • Certified Skype for Business IP Phone with Expansion Module
    • Cons: Generally IP are a good choice when it you have a few fixed contact you transfer to, but when the switchboard operator needs to search for contacts IP phones with expansion modules tend to break down
    • Cons: Finding related contacts, taking notes, and many of the common tasks operators do in a Unified Communications setting are not efficient with IP phones with expansion module.
    • Cons: No Exchange Calendar integration

If you are looking to ensure that the attendant switchboard operator has the best possible solution you will want to implement a full featured Lync attendant replacement console:

  • Widely Adopted software-based, Skype for Business specific Attendant console like Attendant Pro for Skype for Business
    • Attendant Pro for Skype for Business & Lync: Click Here
    • Competella (requires additional backend server infrastructure)

 

* – Not listed on supported endpoints.