This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
AI has quickly become a buzzword in contact centers, yet it can sometimes feel unclear what practical value AI actually delivers. To help demystify this, we’ve broken down six truly valuable contact center AI use cases that Landis Contact Center and Attendant Console for Microsoft Teams can offer. Read on, or watch the video below. […]
6 Practical AI Use Cases in Contact Centers for Microsoft Teams Read More »
Some of the most customer-focused companies trust Landis Contact Center for Microsoft Teams as a call center because they know their calls will always get through. In other words, their contact center is reliable. In this article, we use the word “reliable” to mean more than just “stable,” although that is a part of it.
Why Top Companies Trust Landis Contact Center for Reliable Microsoft Teams Calling Read More »
At Landis, we’re focused on making technology life-friendly, and today we’ll talk a little bit about how we do that with wrap-up questions. Wrap-up questions are a function of a Landis queue, and they give you the ability to gather information from your agent right after they’re done with a customer interaction. Configuring Wrap-Up Questions
Video: Call Wrap Up Questions in Landis Contact Center for Microsoft Teams Read More »
Connect Mat-Su stands as the central resource hub for Alaska’s Mat-Su Valley, linking residents to housing, healthcare, and essential services at no cost. The region spans a large area, but lacks a strong public infrastructure, creating challenges for its 120,000 residents who need basic services. Their growth tells a compelling story. What began with serving
Many organizations have been asking questions about Microsoft Teams and its potential as a call center or customer service platform. While Teams offers some communication tools, on its own it doesn’t fully meet the demands of a modern contact center. In this article, we’ll answer key questions about Teams’ capabilities, explore integration options, and help
Using Microsoft Teams as a Call Center: Software Features & Functionality Read More »
When organizations decide to upgrade their communication systems, the transition can seem overwhelming. Integrating a new system, training staff, and ensuring that operations continue smoothly are significant concerns. At Landis Technologies, we understand these challenges and have developed a specialized onboarding framework tailored to the unique needs of educational institutions. Our approach ensures a seamless
What is a Call Center Callback? A call center callback is a feature that allows customers to request a call from an agent instead of waiting on hold. Customer callback requests have become a very common feature in modern contact centers. They show respect for your customers’ time and maintain service quality. Today, we’ll walk
Video: How to Set Up Customer Call Back Feature in Landis Contact Center Read More »
The Associated Board of the Royal Schools of Music (ABRSM) is a cornerstone of the global music education community. Renowned for its role in certifying musical proficiency, ABRSM sets the gold standard for music examinations and education, serving millions of musicians, educators, and institutions worldwide. When Rob, a new Infrastructure and Cybersecurity Manager joined ABRSM,
Table of Contents Diverse Customer Needs and Expectations Timing Deployments to Avoid Business Disruptions Navigating Compliance and Data Privacy Issues Managing Technical Integration with Existing Systems Driving User Adoption Ensuring Scalability and Flexibility Best Practices for Implementing a Microsoft Teams Contact Center Conclusion Microsoft Teams has become the go-to platform for communication and collaboration across
6 Challenges to Consider Before Implementing a Microsoft Teams Contact Center Read More »
When the COVID-19 pandemic upended the way businesses operated, DERTOUR, one of Switzerland’s largest travel companies, faced a monumental challenge. The company needed to ensure business continuity and maintain excellent customer service while transitioning its telephone system from a traditional, office-based setup to a modern, remote-friendly solution. With a workforce of 900 employees spread across retail
Transforming Telephony in a Pandemic: A Journey from Avaya to Teams with Landis Read More »
