This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
10/21/2021 – Denver, Colorado USA – Landis Technologies is a Platinum sponsor of Commsvnext (October 25-26, 2021) in Denver Colorado and announcing their simple, no cost Microsoft Teams contact center proof of concept/trial program.
8/18/2021 – Landis Technologies is assisting Microsoft365 organizations moving their contact center workload to the Microsoft Teams calling and meeting platform in regions across the world including AMERICAS, EMEA and APAC.
\”Earlier this spring, Landis Contact Center moved from Public Preview to GA. Since then, we have increased the velocity of organizations transitioning their contact center functionality to Microsoft Teams via the Landis Contact Center for Microsoft Teams\” notes Wendell Martin, head of sales at Landis Technologies. \”We have been working closely with Microsoft on the development of Communication API which are now at the level we can provide a lot of value to a lot of customers.\”
6/30/2021 – \”Teams is very key to Microsoft\’s Windows 11 strategy and Landis Technologies is moving quickly to do initial validations that our Teams solutions.\” says Landis Technologies ceo Matt Landis. \”Our initial testing of both Windows 11 and Windows 11 with Landis Contact Center and Attendant Console for Microsoft Teams has been very positive. We expect them to be an excellent combination.\”
Landis Contact Center & Attendant Console for Microsoft Teams on Windows 11 Read More »
12/11/2020 – At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.
New Microsoft Teams “Pop Out App” Feature Improves Landis Contact Center Experience Read More »
Today Microsoft removes requirement for the \”Advanced Communication License\” for Microsoft Teams Contact Center & Compliance Recording. Microsoft ISV certified contact center and compliance call recording solutions no longer require the Advanced Communication License.
Sept 22, 2020 – Microsoft Ignite 2020 – In the next few weeks Landis Technologies will be rolling out a significant update to our Contact Center for Teams Preview & after that we expect release to release the first parts of our Contact Center call queuing and routing to GA.
Microsoft Ignite 2020 & Landis Contact Center for Microsoft Teams Update Read More »
9/1/2020 – Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled \”How to Optimize Microsoft Teams With Cloud Contact Center Platforms\” write that \”Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality…\”
Gartner Analysts Guide Enterprises to Microsoft Teams Cloud Contact Centers Read More »
Landis Technologies welcomes you to join CommsvNext\’s annual Microsoft Ignite event \”Don\’t Hate…Federate\” on September 21st from 4-6pm PDT.
CommsvNext organizer Adam Ball notes \”The annual Microsoft Ignite CommsvNext party! Since we can\’t be live in person, we\’re going virtual, reality that is! We are going to bring the party to everyone with AltSpaceVR.\”
CommsvNext “Don’t Hate Federate” VR Party to Kick Off Microsoft Ignite 2020 Read More »
8/20/2020 – In the August 2020 episode of the o365Eh! podcast Landis Technologies CEO Matt Landis gave an overview of the Landis Contact Center for Microsoft Teams: Business focus, product differentiator, product architecture, advanced & challenging scenarios and the experience of being part of that Connected Contact Center for Microsoft Teams Certification Program.
Landis Contact Center for Microsoft Teams Featured on the o365Eh! Podcast Read More »
8/6/2020 – The Landis Contact Center for Microsoft Teams is participating in the Microsoft 365 App Compliance Program for Teams Apps to make it easier for your security and compliance group to bring the Landis Contact Center Teams app into your Microsoft 365 environment.
The Landis Contact Center App for Microsoft Teams is \”Publisher verified\”, and \”Microsoft Teams App Security & Compliance Publisher Attested\” at this time and is currently in the process of Microsoft 365 App Compliance certification.
