Landis Contact Center Articles

Landis Technologies is excited to announce Policy Call Recording for Teams, the first component of our Microsoft Teams-first Contact Center to be released to GA. We’ve been waiting for Microsoft Teams Communication APIs we use to become GA so we can start releasing Microsoft Teams features that we have created for use in production environments.

Landis Technologies is demonstrating data driven call routing IVRs for Microsoft Teams as part of the Landis Contact Center for Microsoft Teams. Everything is built using the Microsoft Teams Communication APIs utilizing the Teams Phone System. “We are glad to be able to demonstrate sophisticated IVR call flows for calls using the Microsoft Teams Phone System”

Landis Technologies demonstrates contact search with presence utilizing the new Microsoft Graph presence API. Landis Technologies managing owner Matt Landis notes: “This is a nice addition to our Teams Contact Center and allows it to show the presence status for users that contact center agents may want to add to a call.” Matt also gives some real-world