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Landis & Microsoft News

Get the latest updates from Landis Technologies—product announcements, feature releases, company milestones, and Microsoft Teams innovations. This is your go-to source for news that highlights how we’re evolving our Contact Center and Attendant Console solutions to better serve customers, partners, and the Teams ecosystem.

Landis Policy Call Recording for Microsoft Teams

Landis Technologies Releases Policy Call Recording for Microsoft Teams

Landis & Microsoft News, Landis Contact Center Articles

Landis Technologies is excited to announce Policy Call Recording for Teams, the first component of our Microsoft Teams-first Contact Center to be released to GA. We’ve been waiting for Microsoft Teams Communication APIs we use to become GA so we can start releasing Microsoft Teams features that we have created for use in production environments. […]

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Free Attendant Console Licenses to Accommodate COVID-19 Remote Work Scenarios

Landis & Microsoft News

We have been receiving numerous inquiries from companies that are working to implement remote work plans for their organizations due to COVID-19. Effective immediately, we are offering free 6 month license keys to any Attendant Pro users that needs to move to a laptop or secondary PC to accommodate remote work. If your offices are

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Teams data driven call routing

Landis Technologies Demonstrates Data Driven Call Routing for Microsoft Teams

Landis & Microsoft News, Landis Contact Center Articles

Landis Technologies is demonstrating data driven call routing IVRs for Microsoft Teams as part of the Landis Contact Center for Microsoft Teams. Everything is built using the Microsoft Teams Communication APIs utilizing the Teams Phone System. “We are glad to be able to demonstrate sophisticated IVR call flows for calls using the Microsoft Teams Phone System”

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Landis Technologies is Gold Sponsor of Microsoft Teams Conference Commsverse 2020

Landis & Microsoft News

Ephrata, Pennsylvania USA – Landis Technologies is a gold sponsor of Commsverse, a conference on April 29-30, 2020 in UK that focuses on Microsoft Teams. Landis Technologies will also be demonstrating their Microsoft Teams Contact Center and Attendant Console. “This is a time of transition from Skype for Business to Microsoft Teams so its a

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Landis Contact Center for Microsoft Teams Presence

Landis Demonstrates Contact Search with Presence Utilizing the New Graph Presence API

Landis & Microsoft News, Landis Contact Center Articles

Landis Technologies demonstrates contact search with presence utilizing the new Microsoft Graph presence API. Landis Technologies managing owner Matt Landis notes: “This is a nice addition to our Teams Contact Center and allows it to show the presence status for users that contact center agents may want to add to a call.” Matt also gives some real-world

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Microsoft Teams Call Recording

Landis Demonstrates Microsoft Teams Customer Service Call Recording Powered by the New Compliance Recording API

Landis & Microsoft News

Landis Technologies has demonstrated Microsoft Teams customer service call recording powered by the new compliance recording APIs which are currently in Preview from Microsoft. The Landis Contact Center for Microsoft Teams Preview has had call recording and sentiment analysis functionality for internal Teams users calling into Landis queues previously, but the Compliance Recording API’s enables

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Landis Contact Center for Microsoft Teams

Landis Technologies Announces Contact Center for Microsoft Teams Customer Preview & Growing Functionality Like Skills Routing & Power BI Integration

Landis & Microsoft News

Orlando Florida – 11/4/2019 – Landis Technologies is announcing the Customer Preview of the Landis Contact Center for Microsoft Teams is starting shortly and anticipating a Q4 2019 release timeframe. Landis Technologies provides attendant console and contact center solutions for Microsoft Teams, Skype for Business & Office 365 and is at Microsoft Ignite 2019 at

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Landis Technologies Native Teams Contact Center Slated for Q4 2019 & To Be Available Through Global Network of Expert Microsoft UC Partners

Landis & Microsoft News

Las Vegas, Nevada – 7/15/2019 – Landis Technologies is announcing at Microsoft Inspire 2019 that their native Microsoft Teams Contact Center, slated for release Q4 2019, will be available through its partner program. They will be available at Inspire at booth #606 to meet with Microsoft Partners to show functionality & discuss the partner program.

Landis Technologies Native Teams Contact Center Slated for Q4 2019 & To Be Available Through Global Network of Expert Microsoft UC Partners Read More »

Landis Technologies Brings You a Video from Microsoft: How Office 365 Can Keep Your Business Compliant

Landis & Microsoft News

In this video clip, Landis Technologies LLC takes a look at how hard Microsoft Office 365 works to keep small-business owners like Trevor Cressey–whose Premier Water Removal service dries out flooded homes or businesses–protected and compliant. With adherence to standards like HIPAA, DPAS, FISMA, AND FERPA, plus more than 900 built-in compliance controls, Trevor knows

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