Contact Center for Microsoft Teams

Table of Contents Diverse Customer Needs and Expectations Timing Deployments to Avoid Business Disruptions Navigating Compliance and Data Privacy Issues Managing Technical Integration with Existing Systems Driving User Adoption Ensuring Scalability and Flexibility Best Practices for Implementing a Microsoft Teams Contact Center Conclusion Microsoft Teams has become the go-to platform for communication and collaboration across […]

Table of Contents In the fast-paced world of customer service, success hinges on more than just answering calls—it requires a strategic approach backed by data. Metrics and Key Performance Indicators (KPIs) are indispensable tools for evaluating and improving contact center performance. By tracking these measurable insights, organizations can ensure exceptional customer service, streamline operations for

When the COVID-19 pandemic upended the way businesses operated, DERTOUR, one of Switzerland’s largest travel companies, faced a monumental challenge. The company needed to ensure business continuity and maintain excellent customer service while transitioning its telephone system from a traditional, office-based setup to a modern, remote-friendly solution. With a workforce of 900 employees spread across retail

In a recent conversation, we had the privilege of speaking with Jared R. Wise and Ian Gibason from Wilmington University’s Information Technology team about their experience using Landis Technologies. Their institution has been utilizing Landis Contact Center for Microsoft Teams to streamline communication across several vital departments, including IT support, financial aid, and public safety. Throughout the conversation,

In today’s fast-paced educational landscape, universities must evolve to meet students’ communication preferences and ensure seamless support across a variety of channels. The students of today are multichannel communicators, toggling between chat, email, and voice depending on their needs and convenience. For decision-makers in higher education, this reality poses a significant challenge: how can institutions