Microsoft Teams In A Call Indicator

Update Brings “In a Call” Visual Indicator, Very Peri & More to Landis Attendant Console for Teams

3/3/2022 – Landis Technologies continues a constant update schedule to continue to make the Landis Attendant Console for Microsoft Teams the ideal, go-to receptionist console for Microsoft Teams around the world. In their latest update they continue emphasizing their solution “Is Familiar & looks & feels just like Microsoft Teams” by utilizing the Very Peri color in themes while adding features to enhance call handling like a distinct presence indicator for when contacts are “In A Call” versus “Busy”.

Japheth Nolt, Head of product development at Landis Technologies, notes: “This update brings a list of new features and product enhancements including introducing the MS Teams ‘Very Peri’ colors, at a glance “In A Call” presence indicator, more advance search filtering scenarios and more.” He added, “As we did with Attendant Pro for Skype for Business, our design team invests a lot in making sure the Landis Attendant Console is cohesive with Microsoft Teams UI design language and a pleasure to use.”

The Landis Attendant Console for Microsoft Teams has already been deployed in organizations throughout the world, including in AMERICAS, APAC & EMEA regions.

Landis invites organizations to start using it today at https://ac.landis.cloud, with a fully working trial that only takes minutes to enable.


What New in Attendant Console for Microsoft Teams in March 2022:
https://ac.docs.landis.cloud/releases

Microsoft Teams IVR Designer

Simple Designer Allows Anyone to Build Microsoft Teams Voice Apps

2/18/2022 – The Landis Contact Center for Microsoft Teams has always had the capability to create Microsoft Teams IVRs. In their latest update they have released a Visio-like voice app designer that allows just about anyone to create call flows.

“Our goal is to make contact center and call flow design for Microsoft Teams as simple as possible” says Landis Technologies managing owner Matt Landis, “Our IVR Designer makes voice call flow design as simple as creating a Microsoft Visio chart or a Power Automate Flow. Just add the feature blocks to create the functionality you want.”

Common feature blocks like play prompt, text to speech, tone input, call transfer, business hours, data dips and decisions, means you can make most flows you can imagine. Surveys, account information retrieval, dial-in information lines, databased routing, multi-level auto attendants, Microsoft Power Automate integration and more is possible.

Realtime and historical analytics are available for voice apps built using the Landis IVR Designer. The calls into these voice apps are handled by the Landis Contact Center IVR Bot. (not the 1st party Microsoft Teams Auto Attendant) Landis Contact Center for Microsoft Teams customers may use the IVR/Voice Apps whether or not they are not using Queueing & Agents component of the contact center.

This functionality is available right now. You can setup a fully working trial immediately.

https://landistechnologies.com/microsoft-teams-contact-center/

Landis Attendant Console for Microsoft Teams Now Available.

Landis Attendant Console for Microsoft Teams is Now Available

12/14/2021 – The Landis Attendant Console for Microsoft Teams is now Public Preview and you can start a free, fully functional 30 day trial immediately by going to https://ac.landis.cloud.

The Landis Attendant Console is a client for Microsoft Teams that is simple to setup (just sign in with a MS Teams user), looks and feels just like Microsoft Teams, provides efficient, 1-click call transfer and is a trusted solution that just works.

This Public Preview is fully functional. We provide licensing right now for customers who have a pressing need for the product with the understanding that customers should have a failover plan because the product is in Preview and some dependencies do not have an SLA yet.

To see the release notes: click here
To see roadmap & items still awaiting Microsoft API to complete: click here

Landis Attendant Console for Microsoft Teams: Click Here
Upcoming Attendant Console Webinars: Thursday 4PM ET, Friday 10AM ET & Tues 10AM ET.

Microsoft Teams Contact Center Proof of Concept

Landis Contact Center for Microsoft Teams, Platinum Sponsor of Comms vNext, Announces Zero Cost Proof of Concept Program

10/21/2021 – Denver, Colorado USA – Landis Technologies is a Platinum sponsor of Comms vNext (October 25-26, 2021) in Denver Colorado and announcing their simple, no cost Microsoft Teams contact center proof of concept/trial program.

“We are glad to once again support the Microsoft Teams community by being a platinum sponsor of Comms vNext”, notes Wendell Martin, global sales at Landis Technologies. “Our team is at Comms vNext we expect to have a lot of conversations about our rapidly growing Microsoft Teams Contact Center. We are finding customers & partners really like our zero cost Proof of Concept-Trial program, which makes bringing contact center functionality to Microsoft Teams even easier.”

The Landis Contact Center for Microsoft Teams Proof of Concept Program includes several components:

  • Simple, straight forward initial setup.
  • $0 proof of concept/trial for 30 days.
  • Easy to go from proof of concept to production by just purchasing licenses.

The Landis Technologies Landis Contact Center is available now. The Landis Technologies’ team welcomes you to join other organizations & Microsoft Partners who are starting the process of moving their contact center functionality to Microsoft Teams via the Landis Contact Center: https://landistechnologies.com/microsoft-teams-contact-center/

EMEA Landis Contact Center for Microsoft Teams

Landis Contact Center for Microsoft Teams at Commsverse 2021 & EMEA Region in Q4

9/9/2021 – London, UK – Landis Technologies is a Gold Sponsor of Commsverse 2021 (Sept 15 & 16 2021) and announcing that it is rolling out EMEA Azure datacenter, slated for rollout Q4-2021 as part of worldwide geographies for its Microsoft Teams Contact Center.

“We are seeing strong demand for Microsoft Teams Contact Center around the world…Americas, EMEA and APAC”, says Paul Martin, global sales at Landis Technologies. “The Landis Contact Center for Microsoft Teams is very easy to provision for trials regardless of region and available right now. To accommodate orgs with data at rest requirements we are rolling out datacenters around the globe. We’ve started with Americas and our next region is EMEA and slated for Q4 2021, with APAC following this.”

The Landis Contact Center datacenter for Europe, Middle East and Africa will be located in Amsterdam.

A unique characteristic of Landis Contact Center is that calls stay inside Teams and are tightly integrated with the Microsoft Teams user experience.

You can meet the Landis Technologies team at Commsverse 2021. Landis Technologies is a Gold Sponsor of Commsverse 2021 and also an exhibitor. They will be demonstrating Landis Contact Center and Landis Attendant for Microsoft Teams.

The Landis Technologies Landis Contact Center is available now. The Landis Technologies’ team welcomes you to join other organizations & Microsoft Partners who are starting the process of moving their contact center functionality to Microsoft Teams via the Landis Contact Center: https://landistechnologies.com/microsoft-teams-contact-center/

Landis Contact Center for Microsoft Teams AMERICAS EMEA APAC

Landis Assists Moving Contact Center Traffic to Microsoft Teams Calling Platform in AMERICAS, EMEA & APAC

8/24/2021 – Landis Technologies is assisting Microsoft 365 organizations moving their contact center workload to the Microsoft Teams calling and meeting platform in regions across the world including AMERICAS, EMEA and APAC.

“Earlier this spring, Landis Contact Center moved from Public Preview to GA. Since then, we have increased the velocity of organizations transitioning their contact center functionality to Microsoft Teams via the Landis Contact Center for Microsoft Teams” notes Wendell Martin, Global Sales at Landis Technologies. “We have been working closely with Microsoft on the development of Communication APIs which are now at the level we can provide significant value to a lot of customers.”

Unlike many contact center solutions that are merely integrated to Teams, Landis Contact Center is powered by the Teams calling & meeting platform Microsoft 365 organizations already own. This means Landis contact center traffic is running on Microsoft Teams voice infrastructure. Landis Contact Center calls contribute to the more than 30 billion Microsoft Teams Daily Collaboration Minutes (DCM).

Landis Technologies is seeing increasing momentum in interest in their Microsoft Teams Contact Center solution from regions including AMERICAS, EMEA & APAC. Landis Technologies will continue to expand languages and geographies in the coming months.

Landis Contact Center is available now. The Landis Technologies’ team welcomes you to join thousands of other organizations & Microsoft Partners who are starting the process of moving their contact center functionality to Microsoft Teams via the Landis Contact Center: https://landistechnologies.com/microsoft-teams-contact-center/

Landis Contact Center & Attendant Console for Microsoft Teams on Windows 11

6/30/2021 – Landis Technologies is starting initial testing of Windows 11 with their Contact Center and Attendant Console for Microsoft Teams.

“Teams is very key to Microsoft’s Windows 11 strategy and Landis Technologies is moving quickly to do initial validations with our Teams solutions.” says Landis Technologies CEO Matt Landis. “Our initial testing of both Windows 11 and Windows 11 with Landis Contact Center and Attendant Console for Microsoft Teams has been very positive. We expect them to be an excellent combination.”

Landis Contact Center for Microsoft Teams is available now and Landis Attendant Console for Microsoft Teams is currently in private preview, to be released in collaboration with Microsoft’s work on the underlying API’s.

Extend Skype for Business Online usage

How to Extend Skype for Business Online Usage Beyond July 31, 2021

Some of our Skype for Business Online users need additional time to upgrade their Attendant Console for Skype for Business or other Skype for Business extensions like Attendant Console, Public Announcement System, Door Bell, Elevator Phone, Virtual Receptionist or other ISV solution to Microsoft Teams. If you need additional time to upgrade to Microsoft Teams you request an extension. Below we outline how to extend your usage of Skype for Business Online beyond July 31, 2021. (Skype for Business Server will be support well beyond 2021, so is not in focus here.)

The first step is to watch your Teams Admin Center (TAC) for a Microsoft Teams upgrade notice.

Extend Skype for Business Online usage

When you receive it click “Request extension”. Next you will explain your reason for wanting an extension.

Extend Skype for Business Online usage

You will now be notified that your Skype for Business Online extension request has been received.

Extend Skype for Business Online usage

After a few days you will a notification in Teams Admin Center (TAC) about your extension. (In our case it was 2 days). It should like something like the below.

Extend Skype for Business Online usage

We suggest that you work towards upgrading to Microsoft Teams as soon as possible. If you need help migrating to a Microsoft Teams Attendant Console, you can monitor our progress here.

Teams User Group

Landis Presents “Filling Teams Voice Gaps” with Contact Center & Attendant Console at Teams UG 2021

05/25/2021 – Landis Technologies is presenting on “Filling Voice Gaps with Microsoft Teams Contact Center, Policy Recording & Attendant Console” at the Spring 2021 Virtual Teams UG Meeting on May 25 & 26.

In this session we outline some of the Microsoft Team feature gaps and how Microsoft Teams 3rd party solutions can fill in these areas. We will cover Microsoft Teams contact center, policy call recording and attendant console.

To attend browse to the below:

Microsoft Teams Users GroupSpring 2021 Virtual Teams UG Meetings – Microsoft Teams Users Group

Landis Attendant Console for Microsoft Teams

Landis First Microsoft Teams Attendant Console Public Demonstration

04/16/2021 -This week Landis Technologies did the first public demonstration of their Microsoft Teams Attendant Console that is a Teams client endpoint that will be able to sign in with a Microsoft Team user.

Some of the benefits of this approach:

  • Works with all Microsoft Teams calls & calling plans, including 1st Party Call Queues & Auto Attendants.
  • Very simple first use experience: Just sign in to Teams & start taking & Transferring calls
  • Very smooth user experience when taking & transferring calls
  • Does not require any back contact center service to be configured & provisioned

“We intend to provide an Attendant Console for Microsoft Teams that people around the world love just like our Attendant Pro for Skype for Business product.” says Paul Martin, Global Sales at Landis Technologies. “There is significant interest in this product which resulted in us hitting the Microsoft Teams meeting capacity, for which we apologize and welcome you to see a recording of the demo.”

The demonstration is now available publicly.

Some more upcoming Landis Technologies webinars.

Landis Contact Center for Microsoft Teams
4/20/2021  10 AM US Eastern Time
Click Here To Register

Landis Attendant Console for Microsoft Teams
4/21/2021 10 AM US Eastern Time
Click Here To Register

Landis Attendant Console for Microsoft Teams (Alternate time slot for APAC region)
4/21/2021  5 PM US Eastern Time
Click Here To Register