Landis Contact Center Articles

In today’s fast-paced educational landscape, universities must evolve to meet students’ communication preferences and ensure seamless support across a variety of channels. The students of today are multichannel communicators, toggling between chat, email, and voice depending on their needs and convenience. For decision-makers in higher education, this reality poses a significant challenge: how can institutions

In today’s higher education landscape, effective communication is more important than ever. University administrators and IT staff know that engaging with students is not just about providing information—it is about ensuring students feel heard, supported, and connected to their institution. But all too often, universities are still relying on outdated communication systems that struggle to

As universities face a rapidly shifting digital landscape, the pressure to upgrade communication infrastructure is intensifying. Traditional communication methods, often reliant on voice-only systems, are no longer sufficient to meet the demands of a diverse and tech-savvy student body. Multichannel communication is not just a trend; it’s a necessity. But the question remains: Is now

By Preston Martin, Contact Center Solutions Expert at Landis Technologies Table of Contents Higher education institutions are increasingly adopting advanced contact center solutions to streamline communication and improve efficiency. A critical component of this evolution is understanding and measuring the return on investment (ROI) from these systems, especially with the growing use of Microsoft Teams,

By Preston Martin, Contact Center Solutions Expert at Landis Technologies Table of Contents The landscape of IT support in higher education is evolving rapidly. As expectations rise, IT departments are challenged to deliver faster, more efficient support across multiple channels while staying within tight budgets. Having worked closely with IT departments across the higher education