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Category: Contact Center for Microsoft Teams

Teams data driven call routing

Landis Technologies Demonstrates Data Driven Call Routing for Microsoft Teams

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Landis Technologies is demonstrating data driven call routing IVRs for Microsoft Teams as part of the Landis Contact Center for Microsoft Teams. Everything is built using the Microsoft Teams Communication APIs utilizing the Teams Phone System.

“We are glad to be able to demonstrate sophisticated IVR call flows for calls using the Microsoft Teams Phone System” notes Landis Technologies CEO Matt Landis. “Our customers want to do complex call flows using their existing Teams Calling and without complex integration.”

Data driven call routing comes as part of the Landis Contact Center IVR call flow designer engine. The IVR initially includes the following call flow building blocks:

  • Incoming Call Trigger
  • Gather Call Information
  • HTTP Web Request/Response
  • Split/Decision
  • Transfer to LCC Queue
  • Hang-up Call

The IVR is entirely written using the native Microsoft Teams Communications APIs. Landis Technologies will continue to add building blocks to our Teams Contact Center IVR engine for even more sophisticated flows. You can watch a demonstration of the Landis Contact Center for Microsoft Teams data driven call routing below.

This functionality will be released to the Landis Contact Center for Microsoft Teams Preview shortly.

 

Landis Contact Center for Microsoft Teams Presence

Landis Demonstrates Contact Search with Presence Utilizing the New Graph Presence API

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Landis Technologies demonstrates contact search with presence utilizing the new Microsoft Graph presence API.

Landis Technologies managing owner Matt Landis notes: “This is a nice addition to our Teams Contact Center and allows it to show the presence status for users that contact center agents may want to add to a call.” Matt also gives some realworld application feedback on the new Microsoft Teams Graph Presence API, “From our informal, stopwatch based tests it appears the presence for a reasonable amount results (1-30) is typically returned by the API in under a half of a second.”

Also, there are a few items in the presence API that will likely be improved by Microsoft in the future, “Currently the API is not subscription based so applications using it, like the Landis Contact Center for Microsoft Teams just need to pull the presence regularly so it reflect real time changes. Also, not all presence states, like ‘Out of Office’ are returned.”

You can watch the demonstration below.

http://landistechnologies.com/office365contactcenter

 

Microsoft Teams Call Recording

Landis Demonstrates Microsoft Teams Customer Service Call Recording Powered by the New Compliance Recording API

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Landis Technologies has demonstrated Microsoft Teams customer service call recording powered by the new compliance recording APIs which are currently in Preview from Microsoft.

The Landis Contact Center for Microsoft Teams Preview has had call recording and sentiment analysis functionality for internal Teams users calling into Landis queues previously, but the Compliance Recording API’s enables this new functionality:

  • PSTN Callers into Landis Queues can be automatically recorded via policies
  • PSTN Callers into Landis Queues now can have sentiment analysis shown live and stored
  • All Microsoft Teams clients will show a notification that “Calls are being recording…”
  • Call Recording start and stop can be controlled via the Landis Contact Center agent (based on policy)

Landis Technologies is focusing on customer service recording scenarios at this time. (as opposed to Compliance Recording scenarios). Stored call recording access is protected by robust, granular, access control.

This functionality will soon be available to our Technical Access Preview customers for the Landis Contact Center for Microsoft Teams.

Read more about the Landis Contact Center for Microsoft Teams Contact Center:

Office 365 Contact Center for Microsoft Teams & Skype for Business

Landis Technologies Native Teams Contact Center Slated for Q4 2019 & To Be Available Through Global Network of Expert Microsoft UC Partners

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Las Vegas, Nevada – 7/15/2019 – Landis Technologies is announcing at Microsoft Inspire 2019 that their native Microsoft Teams Contact Center, slated for release Q4 2019, will be available through its partner program. They will be available at Inspire at booth #606 to meet with Microsoft Partners to show functionality & discuss the partner program.

“With our Attendant Console solution we have strongly guided customers to buy the product through our network of Microsoft UC Partners with great success” says Wendell Martin, head of global sales. “We have developed a network of over 300 Microsoft UC focused partners worldwide which have done a phenomenal job of completing voice solutions for Skype for Business Server, Skype for Business Online, and now Microsoft Teams. We plan on making our Microsoft Teams Contact Center very partner friendly.”

Here are some of the benefits of Landis Technologies Microsoft Teams Contact Center Partner program:

  • Partner margins
  • Sales support
  • Generous assistance with sales meetings
  • Free sales licenses
  • Free Internal Use Rights (IUR) licenses
  • Simple Customer Trials

“We anticipate a Q4 2019 release of our Office 365 Contact Center for Microsoft Teams based on the Calling API’s being sufficiently developed by then” Landis Technologies Owner & Founder Matt Landis noted. “We will release ‘most requested’ functionality at that time. This includes live manager dashboards, wallboards, call recording, reporting, manager barge in, Microsoft Flow integration, sentiment analysis and more.”

The Landis Technologies team welcomes you to stop in to see our Microsoft Teams Contact Center functionality in action or to talk more about partnering with us at booth #606 at Microsoft Inspire. You can schedule a private meeting with us at Inspire by emailing sales@landistechnologies.com

Landis Technologies provides Attendant Console & Contact Center solutions tailored for Microsoft Teams & Skype for Business focused organizations.

Office 365 Contact Center Home: http://landistechnologies.com/office365contactcenter
Attendant Pro Home: http://landistechnologies.com/attendantpro

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 60 countries via a network of over 300 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com

Contact: sales@landistechnologies.com

Landis Technologies Supports CommsvNext 2019 Conference as Platinum Sponsor

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Landis Technologies is a platinum sponsor of the commsvNext 2019 Conference in Denver CO on June 5-6, 2019. CommsvNext is a community driven Microsoft Teams & Skype for Business focused conference & exhibition.

“If you are investigating a move to Microsoft Teams or looking to get the most out of Microsft Skype for Busienss Server, this is a conference to be at” says Landis Technologies founder Matt Landis. “No other event has the kind of laser focus on Microsoft UC and the depth of expertise gathered in one conveniently sized conference as commsvNext.”

Landis Technologies is glad to be presenting their Microsoft Office 365 Contact Center, built for Microsoft Teams, alongside other vendors like Logitech, Audiocodes, Poly, Jabra, AnyNode & others.

You can register for commsvNext at https://commsvnext.com/

About Landis Technologies

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365. Landis Technologies has provided Office 365 software solutions to customers in over 50 countries via a network of over 250 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com

Landis Technologies Skype for Business Attendant Console at CEBIT 2017 Indicates Very Strong Skype for Business Enterprise Voice Growth

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Landis Technologies is very pleased to partner with Microsoft to continue the success in bringing an easy to implement attendant console to the European market and over 40 countries worldwide. That Attendant Pro switchboard for Skype for Business has come to be known as a trusted reception console solution for global  Skype for Business enterprise voice rollouts.

“We are pleased to be presenting the Landis Technologies Attendant Pro product in the Microsoft Skype for Business pavilion alongside other well-known and trusted Skype for Business brand names like Polycom, Logitech & Plantronics” noted Wendell Martin, head of channel management at Landis Technologies. “The rapid growth of our Attendant Pro channel program to over 200 Skype for Business Microsoft Partners and customers in over 40 countries in 3 years indicates the very strong growth of Microsoft Skype for Business in Enterprise Voice specifically.”

At CEBIT 2017 Landis Technologies team will be underscoring 5 items that make Attendant Pro the attendant console for Skype for Business:

  • Simple: 1 Minute Install, No Servers. Easy to Implement, Manage & Use
  • Efficient: 1 Click Call Transfer & Handling
  • Familiar: Looks & Feels Just Like Skype for Business
  • Trusted: Relied on by Enterprises 24/7 in over 40 Countries
  • Powerful: Enterprise Features Available in a Fresh, Clean User Interface

Landis Technologies founder and Microsoft Skype for Business MVP Matt Landis is a speaker at CeBIT 2017 & will present at the Microsoft Skype for Business pavilion on “Completing Your Skype for Business Enterprise Voice Implementation with an Attendant Console” on 20 March 2017 at 3-3:30PM, and 21 March 2017 at 12:00-12:30PM.

Stop by as the Landis team is interested in discussing your roll out of Skype for Business enterprise voice at Hall 12, Stand E24. Or to contact our team email sales@landiscomputer.com.

http://www.cebit.de/exhibitor/microsoft-skype-for-business/H146316