Articles and Resources for Landis Contact Center

As universities face a rapidly shifting digital landscape, the pressure to upgrade communication infrastructure is intensifying. Traditional communication methods, often reliant on voice-only systems, are no longer sufficient to meet the demands of a diverse and tech-savvy student body. Multichannel communication is not just a trend; it’s a necessity. But the question remains: Is now […]

By Preston Martin, Contact Center Solutions Expert at Landis Technologies Table of Contents Higher education institutions are increasingly adopting advanced contact center solutions to streamline communication and improve efficiency. A critical component of this evolution is understanding and measuring the return on investment (ROI) from these systems, especially with the growing use of Microsoft Teams,

By Preston Martin, Contact Center Solutions Expert at Landis Technologies Table of Contents The landscape of IT support in higher education is evolving rapidly. As expectations rise, IT departments are challenged to deliver faster, more efficient support across multiple channels while staying within tight budgets. Having worked closely with IT departments across the higher education

Landis Contact Center for Microsoft Teams announces its latest milestone: Achieving ISO 27001 certification from BSI and further solidifying its reputation for trust and excellence in the Microsoft Teams community. Adopting this best-practice information security process underscores Landis’s unwavering commitment to data security, compliance, and privacy and trust — key concerns for Microsoft 365 decision makers

Learn about the features of the Queues app in Microsoft Teams that was just announced by Microsoft.

Learn how to improve your Microsoft Teams Contact Center customer experience with Artificial Intelligence and how to start seeing improvements immediately and affordably with functionality that is already available in the Landis Contact Center for Microsoft Teams. Building on Microsoft Teams Can Jump-start your AI Journey The Landis Contact Center for Microsoft Teams leverages the

Landis Technologies has sold and implemented our contact center solutions into more organizations than Zoom

Commsverse 2023 CVTV Interview: Landis Contact Center Is Easy to Buy, Deploy & Improve CX with Microsoft Teams