Contact Center for Microsoft Teams

9/1/2020 – Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled \”How to Optimize Microsoft Teams With Cloud Contact Center Platforms\” write that \”Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality…\”

Landis Technologies welcomes you to join CommsvNext\’s annual Microsoft Ignite event \”Don\’t Hate…Federate\” on September 21st from 4-6pm PDT.

CommsvNext organizer Adam Ball notes \”The annual Microsoft Ignite CommsvNext party! Since we can\’t be live in person, we\’re going virtual, reality that is! We are going to bring the party to everyone with AltSpaceVR.\”

8/6/2020 – The Landis Contact Center for Microsoft Teams is participating in the Microsoft 365 App Compliance Program for Teams Apps to make it easier for your security and compliance group to bring the Landis Contact Center Teams app into your Microsoft 365 environment.

The Landis Contact Center App for Microsoft Teams is \”Publisher verified\”, and \”Microsoft Teams App Security & Compliance Publisher Attested\” at this time and is currently in the process of Microsoft 365 App Compliance certification.

06/26/2020 – Landis Technologies is glad to support the Microsoft Teams Community by being a Gold Sponsor of the Commsverse 2020. 📺 We welcome you  to register now at Commsverse Online.

\”Commsverse 2020 organizer Mark Vale has put a lot of effort into making this online Teams community event as social and interactive as possible, including a Commsverse AltSpaceVR exhibit hall, and we are looking forward to participate.\” says Wendell Martin, \”We\’d also be glad to chat with your about our native Microsoft Teams Contact Center solution at our virtual Commsverse vendor booth.\”

Landis Technologies is demonstrating data driven call routing IVRs for Microsoft Teams as part of the Landis Contact Center for Microsoft Teams. Everything is built using the Microsoft Teams Communication APIs utilizing the Teams Phone System. “We are glad to be able to demonstrate sophisticated IVR call flows for calls using the Microsoft Teams Phone System”

Landis Technologies demonstrates contact search with presence utilizing the new Microsoft Graph presence API. Landis Technologies managing owner Matt Landis notes: “This is a nice addition to our Teams Contact Center and allows it to show the presence status for users that contact center agents may want to add to a call.” Matt also gives some real-world