Articles and Resources for Landis Contact Center

Landis Technologies is demonstrating data driven call routing IVRs for Microsoft Teams as part of the Landis Contact Center for Microsoft Teams. Everything is built using the Microsoft Teams Communication APIs utilizing the Teams Phone System. “We are glad to be able to demonstrate sophisticated IVR call flows for calls using the Microsoft Teams Phone System” […]

Landis Technologies demonstrates contact search with presence utilizing the new Microsoft Graph presence API. Landis Technologies managing owner Matt Landis notes: “This is a nice addition to our Teams Contact Center and allows it to show the presence status for users that contact center agents may want to add to a call.” Matt also gives some real-world