6/30/2021 – Landis Technologies is starting initial testing of Windows 11 with their Contact Center and Attendant Console for Microsoft Teams.
“Teams is very key to Microsoft’s Windows 11 strategy and Landis Technologies is moving quickly to do initial validations with our Teams solutions.” says Landis Technologies CEO Matt Landis. “Our initial testing of both Windows 11 and Windows 11 with Landis Contact Center and Attendant Console for Microsoft Teams has been very positive. We expect them to be an excellent combination.”
Some of our Skype for Business Online users need additional time to upgrade their Attendant Console for Skype for Business or other Skype for Business extensions like Attendant Console, Public Announcement System, Door Bell, Elevator Phone, Virtual Receptionist or other ISV solution to Microsoft Teams. If you need additional time to upgrade to Microsoft Teams you request an extension. Below we outline how to extend your usage of Skype for Business Online beyond July 31, 2021. (Skype for Business Server will be support well beyond 2021, so is not in focus here.)
The first step is to watch your Teams Admin Center (TAC) for a Microsoft Teams upgrade notice.
When you receive it click “Request extension”. Next you will explain your reason for wanting an extension.
You will now be notified that your Skype for Business Online extension request has been received.
After a few days you will a notification in Teams Admin Center (TAC) about your extension. (In our case it was 2 days). It should like something like the below.
05/28/2021 – In this Landis Attendant Console for Microsoft Teams “Feature Spotlight” we demonstrate the ability to quickly switch between audio devices with 1 click, touch or defined hotkey shortcut. We even show how users can toggle between commonly used audio devices, like a headset and speaker phone, using a Stream Deck.
With the Landis Attendant Console for Microsoft Teams its the many little features that makes it “the attendant console the Microsoft UC community loves”.
05/25/2021 – Landis Technologies is presenting on “Filling Voice Gaps with Microsoft Teams Contact Center, Policy Recording & Attendant Console” at the Spring 2021 Virtual Teams UG Meeting on May 25 & 26.
In this session we outline some of the Microsoft Team feature gaps and how Microsoft Teams 3rd party solutions can fill in these areas. We will cover Microsoft Teams contact center, policy call recording and attendant console.
05/07/2021 – Landis Technologies is providing a video demonstration of Microsoft Teams incoming “call pop up” functionality for call center agents & attendant operators.
“This functionality provides the ability to show relevant call context for call to Microsoft Teams users”, says Landis Technologies ceo Matt Landis. “Our 1-Click principle is applied to showing information about a caller even when the agent or receptionist dynamically switches between multiple calls.”
The Landis Attendant Console for Microsoft Teams is a standalone Teams receptionist client that works with Microsoft 1st party Call Queues as well as other Teams solutions. Landis Technologies also provides a complete Contact Center for Microsoft Teams, but this solution works with or without the Landis Contact Center.
Landis Technologies will provide a PREVIEW of the Landis Attendant Console for Microsoft Teams you can trial shortly after Microsoft releases the Teams client API interop functionality. (Currently Microsoft is communicating an ETA of May 2021)
04/16/2021 -This week Landis Technologies did the first public demonstration of their Microsoft Teams Attendant Console that is a Teams client endpoint that will be able to sign in with a Microsoft Team user.
Some of the benefits of this approach:
Works with all Microsoft Teams calls & calling plans, including 1st Party Call Queues & Auto Attendants.
Very simple first use experience: Just sign in to Teams & start taking & Transferring calls
Very smooth user experience when taking & transferring calls
Does not require any back contact center service to be configured & provisioned
“We intend to provide an Attendant Console for Microsoft Teams that people around the world love just like our Attendant Pro for Skype for Business product.” says Paul Martin, Global Sales at Landis Technologies. “There is significant interest in this product which resulted in us hitting the Microsoft Teams meeting capacity, for which we apologize and welcome you to see a recording of the demo.”
Ephrata, PA USA – On 4/15/2021 at 10AM EST Landis Technologies will be hosting a webinar to demonstrate our new Landis Attendant Console for Microsoft Teams. This attendant console is written from the ground up on new client APIs to work seamlessly with Microsoft Teams. Our goal is to make the initial setup experience simple: 1) open the app, sign in with a Microsoft Teams login, #2) give the app permission to access Teams and 3) start taking & transferring calls. Receptionists can transfer efficiently with “1 Click” with the context about Teams users at a glance.
“We have been working very closely with Microsoft API team to create an attendant console for Microsoft Teams that our customers love like our Attendant Pro for Skype for Business” says Paul Martin, global sales at Landis Technologies. “We are glad to finally be able demonstrate what we plan to deliver. We want to be very clear that we are still awaiting some final APIs from Microsoft to complete the Attendant Console for Teams, but it looks like we are on the final stretch.”
Some of the features of our Microsoft Teams Attendant Console:
Looks & Feels like Microsoft Teams
Transfer calls with 1 Click
See Microsoft Teams user’s presence, calendar and colleagues
Create Contact Groups based on Azure AD attributes or by selecting users
Efficiently handle multiple calls
Assign hotkeys to common tasks
With Skype for Business Online slated for end of life in June 2021, Landis Technologies wants to give Microsoft Partners and Microsoft Voice customers information to make plans for the future. The webinar will cover several topics:
A demonstration of the Landis Attendant Console for Microsoft Teams in action
Update on Microsoft’s progress on APIs
Frequently Asked Questions
Purchasing and Skype for Business to Teams Migration/upgrade
12/11/2020 – At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.
Landis Technologies CEO Matt Landis notes “This is a very positive move by Microsoft and will help accelerate enterprises moving their voice to Microsoft Teams solutions that built as ‘Teams First’ solutions by various ISV’s including our Landis Contact Center for Microsoft Teams and Policy Call Recording.”
The the Advanced Communication License requirement for Contact Center & Compliance Recording users was added in July 2020. Advanced Communication License still provides value by adding other advanced communication features to a Teams user. But on 9/30/2020, the requirement for Contact Center & Compliance Recording users was removed from the list on the Advanced Communication License documentation page.
(Source: “Compliance recording integration (ISV) & Contact Center solution integration (ISV)” were removed from the Advanced Communications page; “Note: Contact Center integration capability requires Advanced Communications license.” was removed from Teams Contact Center page; and “Requires an Advanced Communications license” was removed from Compliance Recording page. )
Sept 22, 2020 – Microsoft Ignite 2020 – In the next few weeks Landis Technologies will be rolling out a significant update to our Contact Center for Teams Preview & after that we expect to release the first parts of our Contact Center call queuing and routing to GA.
The soon coming update will include new charts, IVR designer diagram view, additional routing methods, queue service level statistics along with underlying system and Preview customer suggested improvements.
This update will also be in preparation for the first parts of our Contact Center call queuing & routing to go GA in early Q4-2020. We now have enough Microsoft Graph Communications API’s that we can starting providing value to a subset of our customers and with additional MS Graph Communications APIs expected from Microsoft in Q4-2020 & Q1-2021 which will improve user experience for a wider set of contact center customers.
To try out the Landis Contact Center for Microsoft Teams PREVIEW today, browse to https://cc.landis.cloud and the get the Teams App in Apps right inside the Microsoft Teams client.
We will be available to answer questions about Landis Contact Center for Microsoft Teams throughout Microsoft Ignite 2020 and will have a webinar on Friday September 25, 2020. Email firstname.lastname@example.org for an invitation.
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