11/11/2020 – Landis Technologies becomes the inaugural Certified Contact Center for Microsoft Teams after Microsoft unveils its Certified Microsoft Teams Solutions for Contact Center website.
“We have worked very closely with Microsoft to bring contact center functionality to Microsoft Teams in as native of a way as possible and are honored to be the very first Microsoft Teams Certified Contact Center”, says Landis Technologies managing owner Matt Landis. “We are dedicated to being the very best contact center solution for Microsoft Teams. Our solution is not merely connected via a Direct Route/SBC connection, but is Powered by the Microsoft Teams calling & meeting infrastructure. We have designed it to be drop dead easy to buy & implement, it has the familiar look & feel of Teams combined with the powerful features you need.”
The Certified Microsoft Teams program notes “Certified Microsoft Teams solutions for Contact Centers…help contact center agents deliver faster issue resolution and better service…Certification leverages industry best practices to offer assurance and confidence that enterprise organizations’ data and privacy are secured, protected, and compliant”.
Landis Contact Center for Microsoft Teams brings live analytics, advance call queuing, policy call recording, reporting, wallboards, skills routing, sophisticated IVR designer, CRM integration and more into a native Teams App.
You can read more about the Landis Contact Center for Microsoft Teams here, or you can setup a Preview of the service for your Microsoft Teams tenant here.
Certified Microsoft Teams solutions for Contact Centers: