Landis Technologies News

Smarter Chats, Upgraded Queues and More: Latest Contact Center Updates

Landis Technologies News

At Landis, we’re committed to continuously improving the Contact Center experience for Microsoft Teams. Our latest update brings exciting new features designed to simplify workflows, enhance agent efficiency, and deliver an exceptional customer experience. Here’s a look at what’s new in the November 2024 update.  1. Simplified Queue Configurations  We’ve reimagined the queue management page […]

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Is your attendant console struggling with the New Microsoft Teams? Landis can help

Landis Attendant Console for Microsoft Teams & the New Microsoft Teams for Windows

Attendant Console for Microsoft Teams, Blog, Contact Center for Microsoft Teams, Landis Technologies News

In March 2023 Microsoft introduced the new Microsoft Teams app and in October 2023 the New Teams app for Windows became generally available. Because of quite a few benefits, including improved performance, simpler and more flexible UI, customers want to move to this improved client. How will Microsoft Teams Version 2 app upgrade impact your

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Landis Contact Center Solution Certified for Microsoft Teams

Landis Contact Center Solution Certified for Microsoft Teams

Attendant Console for Microsoft Teams, Blog, Contact Center for Microsoft Teams, Landis Technologies News

Landis Contact Center is now Solution Certified for Microsoft Teams. “The Landis Contact Center for Microsoft Teams is a contact center built for Microsoft Teams from the ground up to extend Microsoft Teams to be your customer experience solution. The Landis Contact Center solution has already achieved certifications from Tekvision and Microsoft 365 Certified and

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Microsoft virtual Front Desk

Microsoft Teams Virtual Front Desk: How It Works & Using with Landis Attendant Console & Contact Center

Attendant Console for Microsoft Teams, Blog, Contact Center for Microsoft Teams, Landis Technologies News

Microsoft has recently announced Virtual Front Desk (VFD). Virtual Front Desk is a feature on Teams Display devices that enables the devices to act like a virtual receptionist. VFD functionality allows a Teams Display devices to take the place of a physically present receptionist. This functionality on the device consists of a welcome text message

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Should I Choose Microsoft Digital Contact Center Platform or Microsoft Teams Contact Center?

Contact Center for Microsoft Teams, Landis Technologies News

With the arrival of the Microsoft Digital Contact Center Platform (MDC), the Landis Technologies’ team regularly gets questions how a Microsoft Teams Contact Center relates to this new solution. When is the Landis Contact Center for Microsoft Teams the right solution? When is the Microsoft Digital Contact Center Platform the right solution? In this article, we will outline how the different solutions are currently positioned in the market.

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Landis Attendant Console for Microsoft Teams Fully GA & Among First to Showcase New Microsoft API

Attendant Console for Microsoft Teams, Contact Center for Microsoft Teams, Landis Technologies News

Landis Technologies is announcing that the Landis Attendant Console for Microsoft Teams is now generally available. This had been made possible by Microsoft releasing the first iteration of the Teams Azure Communication API to GA.

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What is an Attendant Console for Microsoft Teams?

Attendant Console for Microsoft Teams, Landis Technologies News

What is a Microsoft Teams Attendant Console? A soft client attendant has the following features: A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls; Common, everyday tasks should be efficient; Easily search contacts, easy access to a large amount of contacts & quick overview of their status; Easily see caller context and provides ability to tailor receptionist experience, customize to fit needs.

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Commsverse 2022 Microsoft Teams

Landis Sponsors the Commsverse 2022 Microsoft Teams Community Conference

Attendant Console for Microsoft Teams, Contact Center for Microsoft Teams, Landis Technologies News

5/25/2022 – Landis Technologies sponsors the Microsoft Teams community conference Commsverse 2022 on June 29 & 30, 2022 at the Mercedes-Benz World in UK. Their global sales team are exhibiting their Attendant Console for Microsoft Teams and Contact Center for Microsoft.

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Microsoft Teams In A Call Indicator

Update Brings “In a Call” Visual Indicator, Very Peri & More to Landis Attendant Console for Teams

Attendant Console for Microsoft Teams, Contact Center for Microsoft Teams, Landis Technologies News

3/3/2022 – Landis Technologies continues a constant update schedule to continue to make the Landis Attendant Console for Microsoft Teams the ideal, go-to receptionist console for Microsoft Teams around the world. In their latest update they continue emphasizing their solution \”Is Familiar & looks & feels just like Microsoft Teams\” by utilizing the Very Peri color in themes while adding features to enhance call handling like a distinct presence indicator for when contacts are \”In A Call\” versus \”Busy\”.

Update Brings “In a Call” Visual Indicator, Very Peri & More to Landis Attendant Console for Teams Read More »

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