Landis & Microsoft News

Get the latest updates from Landis Technologies—product announcements, feature releases, company milestones, and Microsoft Teams innovations. This is your go-to source for news that highlights how we’re evolving our Contact Center and Attendant Console solutions to better serve customers, partners, and the Teams ecosystem.

Microsoft Announces the Unify Integration Model for Microsoft Teams Contact Centers

Landis & Microsoft News

Unify Integration Model Introduction After initially introducing it at Enterprise Connect as “Teams Phone Extensibility,” Microsoft has now published the official name of their third and newest contact center integration model: “Unify Integration Model.” Landis was a launch partner for the new model, and is in the process of certification for the Microsoft Teams Unify […]

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Press Release – Landis Technologies Announces New Enterprise AI Contact Center Built on Microsoft Teams Phone Extensibility 

Landis & Microsoft News

PRESS RELEASE MARCH 17, 2025 Landis Technologies is announcing the Landis Enterprise AI Contact Center, built on Microsoft Teams Phone Extensibility. As noted in the Microsoft Keynote on March 17, Landis has worked closely with Microsoft Teams Phone extensibility team to create an enterprise contact center for Microsoft Teams that is designed for large contact

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Landis Attendant Console Update (March 2025)

Landis & Microsoft News, Landis Attendant Console Articles

The latest Landis Attendant Console update is here, bringing new AI features, an improved consult transfer process, and enhanced queue management.  Watch the video overview here or read the blog below. New Features & Improvements Call History Panel A new call history panel allows users to quickly review past interactions, making it easier to track

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Smarter Chats, Upgraded Queues and More: Latest Contact Center Updates

Call Center Solutions, Landis & Microsoft News

At Landis, we’re committed to continuously improving the Contact Center experience for Microsoft Teams. Our latest update brings exciting new features designed to simplify workflows, enhance agent efficiency, and deliver an exceptional customer experience. Here’s a look at what’s new in the November 2024 update.  1. Simplified Queue Configurations  We’ve reimagined the queue management page

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New ISO 27001 Certification & Global Trust: Why Microsoft Teams Partners & Customers are Choosing Landis Contact Center  

Landis & Microsoft News, Landis Contact Center Articles

Landis Contact Center for Microsoft Teams announces its latest milestone: Achieving ISO 27001 certification from BSI and further solidifying its reputation for trust and excellence in the Microsoft Teams community. Adopting this best-practice information security process underscores Landis’s unwavering commitment to data security, compliance, and privacy and trust — key concerns for Microsoft 365 decision makers

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Landis Contact Center Solution Certified for Microsoft Teams

Landis Contact Center Solution Certified for Microsoft Teams

Landis & Microsoft News, Landis Contact Center Articles

Landis Contact Center is now Solution Certified for Microsoft Teams. “The Landis Contact Center for Microsoft Teams is a contact center built for Microsoft Teams from the ground up to extend Microsoft Teams to be your customer experience solution. The Landis Contact Center solution has already achieved certifications from Tekvision and Microsoft 365 Certified and

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Should I Choose Microsoft Digital Contact Center Platform or Microsoft Teams Contact Center?

Landis & Microsoft News, Landis Contact Center Articles

With the arrival of the Microsoft Digital Contact Center Platform (MDC), the Landis Technologies’ team regularly gets questions how a Microsoft Teams Contact Center relates to this new solution. When is the Landis Contact Center for Microsoft Teams the right solution? When is the Microsoft Digital Contact Center Platform the right solution? In this article, we will outline how the different solutions are currently positioned in the market.

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