12/11/2020 – At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.
Sept 22, 2020 – Microsoft Ignite 2020 – In the next few weeks Landis Technologies will be rolling out a significant update to our Contact Center for Teams Preview & after that we expect to release the first parts of our Contact Center call queuing and routing to GA.
The soon coming update will include new charts, IVR designer diagram view, additional routing methods, queue service level statistics along with underlying system and Preview customer suggested improvements.
This update will also be in preparation for the first parts of our Contact Center call queuing & routing to go GA in early Q4-2020. We now have enough Microsoft Graph Communications API’s that we can starting providing value to a subset of our customers and with additional MS Graph Communications APIs expected from Microsoft in Q4-2020 & Q1-2021 which will improve user experience for a wider set of contact center customers.
To try out the Landis Contact Center for Microsoft Teams PREVIEW today, browse to https://cc.landis.cloud and the get the Teams App in Apps right inside the Microsoft Teams client.
We will be available to answer questions about Landis Contact Center for Microsoft Teams throughout Microsoft Ignite 2020 and will have a webinar on Friday September 25, 2020. Email sales@landistechnologies.com for an invitation.
9/1/2020 – Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled “How to Optimize Microsoft Teams With Cloud Contact Center Platforms” write that “Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality in an increasingly distributed workplace” in report published on July 21, 2020.
Landis Contact Center for Microsoft Teams is one of several contact center vendors in the “Connected Contact Center for Microsoft Teams Certification Program“, and one of the only contact centers built “Microsoft Teams First”, that is, built specifically for Microsoft Teams and entirely on top of the Microsoft Teams Graph Communication APIs and Teams Communication Platform. This means that the Landis Contact Center is very quick & easy to setup and utilizes Microsoft Teams meetings, video & calling for all communication.
The report, “How to Optimize Microsoft Teams With Cloud Contact Center Platforms”, includes strategic planning assumptions, analysis, impacts & recommendations and Gartner further recommended reading. It is available to Gartner client at Gartner.com.
Landis Technologies welcomes you to join CommsvNext ‘s annual Microsoft Ignite event “Don’t Hate…Federate” on September 21st from 4-6pm PDT.
CommsvNext organizer Adam Ball notes “The annual Microsoft Ignite CommsvNext party! Since we can’t be live in person, we’re going virtual, reality that is! We are going to bring the party to everyone with AltSpaceVR.”
Microsoft Ignite is always a place for those doing Microsoft Teams voice and collaboration to learn from Microsoft and others in the industry.
8/20/2020 – In the August 2020 episode of the o365Eh! podcast Landis Technologies CEO Matt Landis gave an overview of the Landis Contact Center for Microsoft Teams: Business focus, product differentiator, product architecture, advanced & challenging scenarios and the experience of being part of that Connected Contact Center for Microsoft Teams Certification Program.
The Landis Contact Center App for Microsoft Teams is “Publisher verified”, and “Microsoft Teams App Security & Compliance Publisher Attested” at this time and is currently in the process of Microsoft 365 App Compliance certification.
“Landis is among the first to take a Teams Contact Center through this verification and certification process and this demonstrates Landis Technologies’ deep commitment to bringing a contact center to market that is built on the Microsoft 365 & Microsoft Teams communications platform and not merely integrated to Teams via a Direct Route” says Landis Technologies CEO Matt Landis. “The Microsoft 365 App Compliance Program provides app security and compliance to IT departments in a standard way to more easily get security & compliance clearances.”
“Landis Technologies is committed to bringing a Graph Communication API based Contact Center solution that is built on native Microsoft Teams and very easy to setup and use”, says managing owner at Landis Technologies, Matt Landis. “We are hearing from our customers that contact center services that are integrated via SBC’s can have a lot of unexpected complexity and expense to implement and maintain. Our contact center is built on native Microsoft Teams and is a clean, simple solution to setup and use and built from ground up to work specifically with Microsoft Teams.”
Microsoft notes that Landis Technologies is “…in the process of certifying their solution for Microsoft Teams and are ready to engage customers”.
Read more about Landis Contact Center for Microsoft Teams:
06/26/2020 – Landis Technologies is glad to support the Microsoft Teams Community by being a Gold Sponsor of the Commsverse 2020. 📺 We welcome you to register now at Commsverse Online.
“Commsverse 2020 organizer Mark Vale has put a lot of effort into making this online Teams community event as social and interactive as possible, including a Commsverse AltSpaceVR exhibit hall, and we are looking forward to participate.” says Wendell Martin, “We’d also be glad to chat with your about our native Microsoft Teams Contact Center solution at our virtual Commsverse vendor booth.”
The Landis Technologies’ team will be presenting on our native Microsoft Teams Contact Center, Policy Call Recording, Call Flow/IVR Builder and Attendant Console and will give our roadmap based on Communication API progress. The session will repeat 4 times July 6,7 & 8.
Landis Technologies is excited to announce Policy Call Recording for Teams, the first component of our Microsoft Teams first Contact Center to be released to GA.
“We’ve been waiting for Microsoft Teams Communication APIs we use to become GA so we can start releasing Microsoft Teams features that we have created for use in production environments. The Microsoft Graph updateRecordingStatus API has now gone GA so we are eager to provide this functionality to our customers”, Landis Technologies CEO Matt Landis noted. “We have provided many Skype for Business customers with a call recording solution and are eager to bring our innovations to Microsoft Teams.”
The policy call recording functionality is provided from inside the Landis Contact Center Teams App which is already validated and available by browsing available apps inside Teams. Call Recording functionality can be used by organizations even if they are not interested in other Contact Center functionality.
Global Sales Manager, Wendell Martin says “Landis Policy Call Recording is a cloud service, so getting started with policy based call recording just takes a few minutes to get setup and going, unlike many other solutions in the market. Also, our solution is a ‘Teams First’ solution, so its built exclusively for Teams and looks and feels like a Teams solution.”
Landis Policy Call Recording is a cloud service, so getting started with policy based call recording just takes a few minutes to get setup and going
Landis Policy Call Recording for Teams allows managers to easily setup policies for recording user’s calls, set permissions so only the proper users can access recordings and record calls, whether they are made on Teams IP desk phones, mobile devices or a PC with headset.
Landis Technologies is focusing on customer service and convenience Microsoft Teams audio call recording scenarios at this time. For Compliance Recording scenarios please check with the following compliance recording vendors.
Landis Policy Call Recording for Microsoft Teams is available now and GA versions will be rolling out shortly. Contact sales@landistechnologies.com for any additional questions.
Watch a video about this announcement below:
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