Landis Technologies Native Teams Contact Center Slated for Q4 2019 & To Be Available Through Global Network of Expert Microsoft UC Partners

Leave a comment

Las Vegas, Nevada – 7/15/2019 – Landis Technologies is announcing at Microsoft Inspire 2019 that their native Microsoft Teams Contact Center, slated for release Q4 2019, will be available through its partner program. They will be available at Inspire at booth #606 to meet with Microsoft Partners to show functionality & discuss the partner program.

“With our Attendant Console solution we have strongly guided customers to buy the product through our network of Microsoft UC Partners with great success” says Wendell Martin, head of global sales. “We have developed a network of over 300 Microsoft UC focused partners worldwide which have done a phenomenal job of completing voice solutions for Skype for Business Server, Skype for Business Online, and now Microsoft Teams. We plan on making our Microsoft Teams Contact Center very partner friendly.”

Here are some of the benefits of Landis Technologies Microsoft Teams Contact Center Partner program:

  • Partner margins
  • Sales support
  • Generous assistance with sales meetings
  • Free sales licenses
  • Free Internal Use Rights (IUR) licenses
  • Simple Customer Trials

“We anticipate a Q4 2019 release of our Office 365 Contact Center for Microsoft Teams based on the Calling API’s being sufficiently developed by then” Landis Technologies Owner & Founder Matt Landis noted. “We will release ‘most requested’ functionality at that time. This includes live manager dashboards, wallboards, call recording, reporting, manager barge in, Microsoft Flow integration, sentiment analysis and more.”

The Landis Technologies team welcomes you to stop in to see our Microsoft Teams Contact Center functionality in action or to talk more about partnering with us at booth #606 at Microsoft Inspire. You can schedule a private meeting with us at Inspire by emailing sales@landistechnologies.com

Landis Technologies provides Attendant Console & Contact Center solutions tailored for Microsoft Teams & Skype for Business focused organizations.

Office 365 Contact Center Home: http://landistechnologies.com/office365contactcenter
Attendant Pro Home: http://landistechnologies.com/attendantpro

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 60 countries via a network of over 300 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landistechnologies.com

Contact: sales@landistechnologies.com

Landis Technologies Supports CommsvNext 2019 Conference as Platinum Sponsor

Leave a comment

Landis Technologies is a platinum sponsor of the commsvNext 2019 Conference in Denver CO on June 5-6, 2019. CommsvNext is a community driven Microsoft Teams & Skype for Business focused conference & exhibition.

“If you are investigating a move to Microsoft Teams or looking to get the most out of Microsft Skype for Busienss Server, this is a conference to be at” says Landis Technologies founder Matt Landis. “No other event has the kind of laser focus on Microsoft UC and the depth of expertise gathered in one conveniently sized conference as commsvNext.”

Landis Technologies is glad to be presenting their Microsoft Office 365 Contact Center, built for Microsoft Teams, alongside other vendors like Logitech, Audiocodes, Poly, Jabra, AnyNode & others.

You can register for commsvNext at https://commsvnext.com/

About Landis Technologies

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365. Landis Technologies has provided Office 365 software solutions to customers in over 50 countries via a network of over 250 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landistechnologies.com

Landis Technologies is Partnering to Provide IT Services to Eagle Business Software Customers & Acquires Esh Computer Center IT Group

Leave a comment

Landis Technologies is Partnering to Provide IT Services to Eagle Business Software Customers & Acquires Esh Computer Center IT Group

Lancaster PA – October 5, 2018 – Landis Technologies and Eagle Business Software have entered into a strategic partnership where Landis will deliver IT products & services to Eagle Business Software customers and the Esh Computer Center IT group will join Landis Technologies.

Through the partnership, Eagle Business Software and Landis Technologies will deliver strong IT solutions to meet the needs of businesses across many industries. Eagle will continue to sell IT solutions optimized for EBMS and these IT solutions will be designed, delivered and supported by Landis while Eagle will deliver the EBMS ERP software systems.

“We look forward to Esh Computer Center IT Group joining Landis Technologies. They are a Microsoft Silver Partner with a considerable reach in IT, Managed Services and Microsoft Office 365 and we look forward to bringing our strong Microsoft & Office 365 expertise to these new Eagle Business Software customers.” says Landis Technologies managing owner Matt Landis. “We think everyone will benefit from our deep partnership with Microsoft and the focus on expert, timely and proactive approach to IT products and services. We look forward to an ongoing partnership with Eagle Business Software to provide IT to their EBMS customers.”

Eagle develops, implements and supports the EBMS ERP system for small to mid-sized businesses, to simplify and automate their business processes and to enhance financial reporting capabilities. With the industry and technical expertise of our partners, clients benefit from having two experienced and focused teams at their disposal to create solutions and provide support for their IT environment as well as the ERP system.

“Along with a high-quality ERP system, we believe having a solid, reliable and secure IT infrastructure and environment is key for growing businesses to leverage their investment in technology and protect their assets,” said Jake Esh, Founder of Eagle Business Software.  “Landis shares our values and mission of providing high quality technology solutions to empower business success. By unifying software and IT solutions clients experience a much smoother engagement with their key software programs.”

Eagle CEO, Mike Stoltzfus is excited to begin this partnership. “We want to increase our focus on ERP software and are grateful to have a strong IT provider like Landis as a partner to serve clients going forward. Landis has a proven track record of providing high quality IT solutions and by working together we believe everyone will win.”

About Eagle Business Software

Eagle Business Software, a d/b/a of Esh Computer Center has developed, implemented and supported the ERP software known as Eagle Business Management Software (EBMS) since 1993. With over 50 team members, they serve over 400 businesses in the US and Canada.

About Landis Technologies

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365. Landis Technologies has provided Office 365 software solutions to customers in over 50 countries via a network of over 250 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com

 

Landis Technologies & Colima Partner to Enable Skype for Business End Users to Easily Change a Colleagues Forwarding, Delegates & Presence

Leave a comment

November 16, 2017, Ephrata Pennsylvania – Landis Technologies is announcing that Colima’s new client application product, Remeo, now enables all Skype for Business end users to easily change a colleagues’ forwarding, teams, delegates & presence powered by Landis SEFAUtil Server backend. This enables changing settings on behalf of other users for all users and Boss Admin scenarios based on role based AD security.

Colima Remeo Enables Users to Easily Change the Skype for Business Presence, Personal Note & Call Forwarding Settings of a Colleague
Colima Remeo Enables Users to Easily Change the Skype for Business Presence, Personal Note & Call Forwarding Settings of a Colleague

Matt Landis, Managing Owner at Landis Technologies, notes “Colima has a history of making intuitive extensions for Skype for Business Server. Remeo makes it very simple for end users to change forwarding & presence on behalf of others, and significantly, in a user interface that looks just like Skype for Business. Remeo is a simple client application to install that leverages existing install base & community familiarity with Landis SEFAUtil Server with no additional technical dependencies.” 

“Above all, Landis’ distinctive approach to sharing its own knowledge with the broad Skype for Business community free of charge and at great expense has always impressed us and demanded respect,” says Matthias Engelmann, Managing Director of Colima. In addition to the fact that our products simply complement each other very well, one of the decisive points in favor of a partnership was the fact that we have very similar ideas about the business ethics to be practiced.”, says Matthias Engelmann, CEO at Colima. 

The complete solution can be purchased from Colima today and is priced competitively for systems from 50 system users to the largest enterprises. For organizations already using Landis Technologies SEFAUtil Server, there are no additional technical requirements, just install the Remeo client application to have the colleague settings change capability.

Landis Technologies and Colima will host a joint webinar on November 30, 2017 at 10AM EST and you can register here: https://registration.eventbuilder.com/event/i4k5v2 

To read more about Colima Remeo: http://www.colima-remeo.com/
To read more about Landis Technologies SEFAUtil Server: https://landistechnologies.com/sefautilserver/  

About Landis Technologies LLC
Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 40 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com
Contact: sales@landiscomputer.com  

About Colima
Colima manufactures particularly easy to use software products – especially add-ons for Microsoft’s Skype for Business. Building on nearly 15 years’ experience in the market for Automatic Call Distributors (ACDs) Colima  offers high-quality, modular products for professional communication channels.
Contact: sales@colima.de 

Landis Technologies SEFAUtil Server Licensing Change: Free For All Skype for Business MVPs & 50 User Systems

Leave a comment

November 16, 2017, Ephrata Pennsylvania – Beginning today, Landis Technologies will be giving a free, full, unlimited, license for Landis SEFAUtil Server to all Skype for Business MVP’s and select community influencer’s for NFR & internal use.

Also, moving forward there will be a “Community Edition” that is not a “handicapped”, limited feature license.  Instead, who qualifies for a free version will be dependent on total system users. There is a free, full, unlimited, community supported license of Landis SEFAUtil Server available for all Skype for Business Server systems with less than 50 system users. This free license will accommodate small organizations, proof of Concept & labs.

Matt Landis, managing owner at Landis Technologies LLC notes, “We wanted to simplify our licensing and make sure users have all SEFAUtil Server features at their disposal. We also think it is important for all Skype for Business MVP’s to be familiar with Landis SEFAUtil Server.”

Landis SEFAUtil Server is a trusted application server to enable managing other user’s forwarding, delegates/team members, contact list, & presence with PowerShell or Apps. Landis SEFAUtil Server enables IT Admin & colleagues to change settings on behalf of other Skype for Business Server users. SEFAUtil Server has wide Skype for Business community reception. (see: Greig Sheridan: Installing SEFAUtil Server)

For a comparison chart of old and new licensing models, click here.

To read more about Landis SEFAUtil Server or to get your free license, browse to: https://landistechnologies.com/sefautilserver

About Landis Technologies LLC 
Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 40 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com 
Contact: sales@landiscomputer.com 

Landis Technologies’ SEFAUtil Server Enables User Setting Management & Boss Admin for Skype for Business

Leave a comment

Landis Technologies has released, SEFAUtil Server for Skype for Business, a product which enables system administrators and end users to change settings like forwarding, delegates, team call, contact list & presence on behalf of other users. This can be done by system administrators using PowerShell or end users using Landis Technologies Skype for Business Certified attendant console, Attendant Pro.

Landis Technologies Managing Owner Matt Landis notes: “Skype for Business customers & our key Microsoft UC Partners have repeatedly indicated the ability to management settings on behalf of users in key for in many Skype for Business Enterprise Voice deployments. We want to enable our partner network of over 200 Microsoft Skype for Business Partners with an industry trusted Skype for Business Boss Admin solution.”

James Arber, Senior Systems Engineer at Qtec “Without the extended functionality provided in Landis Technologies Attendant Pro and SEFAUtil Server, our Skype for Business Enterprise Voice deployment may not have become a reality.”

“Without the extended functionality provided in Landis Technologies Attendant Pro and SEFAUtil Server, our Skype for Business Enterprise Voice deployment may not have become a reality.”

Landis Technologies strongly supports the Skype for Business community and is providing a completely free Community Edition of SEFAUtil Server as well as an Enterprise Edition that includes more features and enterprise support agreements. Microsoft UC Partners & Skype for Business MVPs qualify for free Enterprise NFR edition.

SEFAUtil Server addresses three scenarios in Skype for Business. Users that need to change settings for others, system administrators that need to configure initial user settings & ongoing management of user settings:

  • (User/Boss-Admin/Receptionist Scenario) Boss/Admin style Changing of User Settings on Behalf of Another User
    • Change Forwarding, Presence, Note, etc. for another user (like a Boss)
  • (Administrator Initial Configuration Scenario) Initial Configuration of User Settings
    • Migration of User Settings from Another PBX to Skype for Business Server or vice versa
    • Initial configuration of User Settings when no other system involved.
  • (Administrator Ongoing Management Scenario) Ongoing Management of User Settings
    • Enforce a call forwarding policy (users w/no voicemail have calls forwarded to an announcement, for example)
    • Centrally managed native Skype for Business Contact Group
    • Ensure User Note meets company policy (no profanity, etc.)

SEFAUtil Server also lights up more functionality inside the Landis Technologies’ attendant console solution Attendant Pro. Receptionists and admins can change settings on behalf of other users right from the clean Attendant Pro user interface or dedicated Boss Admin software.

Download SEFAUtil Server here. Detailed PowerShell and instant message bot command documentation available here.

Landis Technologies is at Microsoft Inspire 2017 in Washington DC and presenting all their products for Microsoft Skype for Business & Office 365 Cloud PBX: Attendant Pro attendant console & Call Recording for Office 365 & Skype for Business and SEFAUtil Server.

About Landis Technologies

Landis Technologies is a Microsoft Gold Unified Communications Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 40 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com

Contact

Wendell Martin
717-733-0793
wendell@landiscomputer.com

Transfer Advisor Skype for Business Attendant Console

Landis Technologies Skype for Business Attendant Console Predicts Who Callers Will Want to Talk To

Leave a comment

Attendant Pro, the Skype for Business attendant console by Landis Technologies, now uses digital intelligence to automatically display the contacts a caller will most likely wish to talk to. This means Skype for Business receptionists using the new Transfer Advisor feature can be even more efficient in handling calls.

Trevor Palmer, PM at Jupiter Fund Management notes: “Transfer Advisor is an outstanding new feature and fantastic addition to Attendant Pro… the Landis Technologies team has surpassed themselves yet again in bringing continued improvements to their Skype for Business receptionist console product.”

Transfer Advisor is an outstanding new feature and fantastic addition to Attendant Pro… the Landis Technologies team has surpassed themselves yet again in bringing continued improvements to their Skype for Business receptionist console product.

“We are on a mission to remove every unnecessary click in the process of receptionist call handling. With Attendant Pro Transfer Advisor we leverage existing Microsoft web services to intelligently suggest to whom a caller will most likely wish to talk. It makes Skype for Business operators faster & able to add more value so it is a win win.” says Landis Technologies managing owner Matt Landis.

The latest release includes more features including color coding Office 365 Call Queues, Dynamics 365/CRM & Skype for Business Merged User Experience and more. Landis Technologies will be demonstrating these features and more to Skype for Business & Office 365 partners around the world at Microsoft Inspire 20017 in Washington DC on July 9–13, 2017.

About Landis Technologies

Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 40 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com

Landis Technologies Skype for Business Attendant Console at CEBIT 2017 Indicates Very Strong Skype for Business Enterprise Voice Growth

Leave a comment

Landis Technologies is very pleased to partner with Microsoft to continue the success in bringing an easy to implement attendant console to the European market and over 40 countries worldwide. That Attendant Pro switchboard for Skype for Business has come to be known as a trusted reception console solution for global  Skype for Business enterprise voice rollouts.

“We are pleased to be presenting the Landis Technologies Attendant Pro product in the Microsoft Skype for Business pavilion alongside other well-known and trusted Skype for Business brand names like Polycom, Logitech & Plantronics” noted Wendell Martin, head of channel management at Landis Technologies. “The rapid growth of our Attendant Pro channel program to over 200 Skype for Business Microsoft Partners and customers in over 40 countries in 3 years indicates the very strong growth of Microsoft Skype for Business in Enterprise Voice specifically.”

At CEBIT 2017 Landis Technologies team will be underscoring 5 items that make Attendant Pro the attendant console for Skype for Business:

  • Simple: 1 Minute Install, No Servers. Easy to Implement, Manage & Use
  • Efficient: 1 Click Call Transfer & Handling
  • Familiar: Looks & Feels Just Like Skype for Business
  • Trusted: Relied on by Enterprises 24/7 in over 40 Countries
  • Powerful: Enterprise Features Available in a Fresh, Clean User Interface

Landis Technologies founder and Microsoft Skype for Business MVP Matt Landis is a speaker at CeBIT 2017 & will present at the Microsoft Skype for Business pavilion on “Completing Your Skype for Business Enterprise Voice Implementation with an Attendant Console” on 20 March 2017 at 3-3:30PM, and 21 March 2017 at 12:00-12:30PM.

Stop by as the Landis team is interested in discussing your roll out of Skype for Business enterprise voice at Hall 12, Stand E24. Or to contact our team email sales@landiscomputer.com.

http://www.cebit.de/exhibitor/microsoft-skype-for-business/H146316

attendant pro certified for skype for business

Landis Technologies Announces Attendant Pro Is Certified for Skype for Business

Leave a comment

Lancaster, PA–Sept 23, 2016 – Today Landis Technologies announced that their no-server-needed attendant console solution for Skype for Business and Office 365 Cloud PBX, Attendant Pro, is certified for Skype for Business. Landis Technologies’ Attendant Pro for Skype for Business has been deployed globally in over 40 countries in a wide array of industries. Landis Technologies has worked closely with Microsoft MVP’s, Skype for Business experts around the world and Microsoft engineers to align its attendant console solution to the rapidly growing number of Skype for Business Server and Office 365 Cloud PBX implementations.

“The demand for an easy to deploy attendant console for Skype for Business that looks and feels just like Skype has been quite high since we released Attendant Pro and it keeps growing year over year. We see the growth only increasing as the Office 365 Cloud PBX offering matures.” says Landis Technologies Managing Owner and Microsoft Skype for Business MVP Matt Landis. “We want to say a huge thanks to the Skype for Business MVP community, our network of over 200 Microsoft Partners for giving invaluable and ongoing feedback that makes Attendant Pro a truly unique operator console solution for Skype for Business in the market. We could not have done it without this amazing community.”

The Landis Technologies Attendant Pro for Skype for Business has been shaped by several consistently adhered to designed goals:

  • Simple: 1 Minute Install, No Servers. Easy to Implement, Manage & Use.
  • Efficient: 1 Click Call Transfer & Handling
  • Familiar: Looks & Feels Just Like Skype for Business
  • Trusted: Relied on by Partners & Enterprises 24/7 in over 30 Countries
  • Powerful: Enterprise Features Available in a Fresh, Clean UI

The Landis Technologies team is excited to talk about Skype for Business and will be presenting Attendant Pro at Microsoft Ignite 2016 at booth #2061 (and haunting many Skype for Business sessions)

Landis Technologies is a Microsoft Gold Communications Partner who provides Skype for Business and Office 365 software and implementation consulting worldwide. Contact our Attendant Pro sales at paul@landiscomputer.com or 717-733-0793.

Microsoft Partner Gold Communications
Microsoft Partner Gold Communications
lync attendant replacement

Lync Attendant Replacement

Leave a comment

Lync Attendant Replacement

If you are considering using the Lync 2010 Attendant console for a switchboard operator/ reception console / attendant console in your Skype for Business or Lync 2013 environment you may want to be aware of some of the weaknesses to avoid unexpected poor experience for key enterprise voice users. Below are a few items that commonly lead to the need for a Lync Attendant replacement:

  • Lync 2010 Attendant has not been updated for several years
  • Lync 2010 Attendant has fairly significant bugs that have not been addressed for some time (see below)
  • Lync 2010 Attendant does not have the Skype for Business or Lync 2013 User Interface/User Experience
  • The Attendant Installer is a bit dated and seems to corrupt the Office 2013 Installation which causes Lync SDK Applications to not work properly: Details Here
  • Lync 2010 Attendant is not designed  to work with Better Together and Better Together over Ethernet IP Phones such as Lync Phone Edition and Polycom VVX IP Phones. Click Here
  • Lync 2010 Attendant is not supported with Office 365* Click Here
  • Lync 2010 Attendant Limitations
    • Search results are limited at 50
    • Limit of 10 DL’s
  • Lync 2010 Attendant user does not have access key Unified Communication features such as:
    • Screen sharing
    • Full featured Instant Messaging
    • Full Skype for Business Meetings experience
    • Video Calls and Meetings are not supported
    • No integration with Outlook & Exchange Calendars
  • Lync 2010 Attendant is not based on the Skype for Business 2016 client which means supportability must be tested separately from the Skype for Business (Lync) client

Since an attendant console operator is a key user in any enterprise voice switchover it is critical that no risks are taken with this key user for voice adoption.

Lync 2010 Attendant Bugs

In this section we will look at the specific reported bugs:

Lync 2010 Attendant has fairly significant bugs that have not been addressed for some time:

  • Option to transfer calls to Voicemail not always available/inconsistant: Click Here
  • Voicemail contact method is not available on Exchange Distribution Lists
  • Mobile and Other contact methods not available on Exchange Distribution Lists
  • Cannot expand DL’s with more than 100 members
  • Issue transferring calls to user Skype/Lync User with Team Call setup: Click Here

Lync 2010 Attendant Alternative?

If you have very simple operator console needs you may be able to use these alternatives and as a Lync attendant replacement:

  • Skype for Business 2016 Client
    • Cons: The transfer experience is not very efficient or consistent for more than a very few calls.
    • Cons: Can lead to a very key person in the Skype for Business implementation being dissatisfied with your voice solution
    • Cons: No Exchange Calendar integration
  • Certified Skype for Business IP Phone with Expansion Module
    • Cons: Generally IP are a good choice when it you have a few fixed contact you transfer to, but when the switchboard operator needs to search for contacts IP phones with expansion modules tend to break down
    • Cons: Finding related contacts, taking notes, and many of the common tasks operators do in a Unified Communications setting are not efficient with IP phones with expansion module.
    • Cons: No Exchange Calendar integration

If you are looking to ensure that the attendant switchboard operator has the best possible solution you will want to implement a full featured Lync attendant replacement console:

  • Widely Adopted software-based, Skype for Business specific Attendant console like Attendant Pro for Skype for Business
    • Attendant Pro for Skype for Business & Lync: Click Here
    • Competella (requires additional backend server infrastructure)

 

* – Not listed on supported endpoints.