Microsoft Recognizes Landis Contact Center in the Connected Contact Center for Microsoft Teams Certification Program

07/15/2020 – Microsoft recognizes Landis Contact Center as participating in the Contact Center for Microsoft Teams Certification Program.

“Landis Technologies is committed to bringing a Graph Communication API based Contact Center solution that is built on native Microsoft Teams and very easy to setup and use”, says managing owner at Landis Technologies, Matt Landis. “We are hearing from our customers that contact center services that are integrated via SBC’s can have a lot of unexpected complexity and expense to implement and maintain. Our contact center is built on native Microsoft Teams and is a clean, simple solution to setup and use and built from ground up to work specifically with Microsoft Teams.”

Microsoft notes that Landis Technologies is “…in the process of certifying their solution for Microsoft Teams and are ready to engage customers”.

Read more about Landis Contact Center for Microsoft Teams:

Contact Center for Microsoft Teams

Landis Policy Call Recording for Microsoft Teams

Landis Technologies Releases Policy Call Recording for Microsoft Teams

Landis Technologies is excited to announce Policy Call Recording for Teams, the first component of our Microsoft Teams first Contact Center to be released to GA.

“We’ve been waiting for Microsoft Teams Communication APIs we use to become GA so we can start releasing Microsoft Teams features that we have created for use in production environments. The Microsoft Graph updateRecordingStatus API has now gone GA so we are eager to provide this functionality to our customers”, Landis Technologies CEO Matt Landis noted. “We have provided many Skype for Business customers with a call recording solution and are eager to bring our innovations to Microsoft Teams.”

The policy call recording functionality is provided from inside the Landis Contact Center Teams App which is already validated and available by browsing available apps inside Teams. Call Recording functionality can be used by organizations even if they are not interested in other Contact Center functionality.

Global Sales Manager, Wendell Martin says “Landis Policy Call Recording is a cloud service, so getting started with policy based call recording just takes a few minutes to get setup and going, unlike many other solutions in the market. Also, our solution is a ‘Teams First’ solution, so its built exclusively for Teams and looks and feels like a Teams solution.”

Landis Policy Call Recording is a cloud service, so getting started with policy based call recording just takes a few minutes to get setup and going

Landis Policy Call Recording for Teams allows managers to easily setup policies for recording user’s calls, set permissions so only the proper users can access recordings and record calls, whether they are made on Teams IP desk phones, mobile devices or a PC with headset.

Landis Technologies is focusing on customer service and convenience Microsoft Teams audio call recording scenarios at this time. For Compliance Recording scenarios please check with the following compliance recording vendors.

Landis Policy Call Recording for Microsoft Teams is available now and GA versions will be rolling out shortly. Contact sales@landistechnologies.com for any additional questions.

Watch a video about this announcement below:

COVID-19 Response: We Will Continue to Provide Services & Take Precautionary Measures

The Pennsylvania Governor’s office considers IT services & telecommunications a “life sustaining” business* and among those who can continue physical operations. Landis Technologies will continue providing vital IT services & Telecommunication software support and take some precautionary measures.

Continued IT Services and Telecommunication software support:

  • Landis Technologies will continue to maintain and monitor our customers’ business critical IT systems.
  • Assist companies providing remote work options for their organizations.
  • Sales & support of our telecommunications software products (Attendant Console, Contact Center, etc.) will continue.
  • You can continue to reach us by telephone and email

Precautionary Measures:

  • Our physical retail & service center will be closed (as of 3/19). If access is needed to the building, please call us or ring the doorbell for access.
  • Provide employee work from home option for physical distancing
  • We will limit onsite IT services to services of a business-critical nature.
  • We will continue remote service and maintenance as usual.

In the event of a total lock down in Pennsylvania we have the remote work capacity to continue to delivering services & support. We are continuing to support our many “life sustaining business” customers and especially those providing critical services during this time.

These are uncertain and challenging times, but we want to do everything we can to support our local and global customers while prioritizing the safety of our employee’s and the public.

* – Data Hosting, Telecommunications, Electronic Equipment Repair & Maintenance, Information & Technical Services

Free Attendant Console Licenses to Accommodate COVID-19 Remote Work Scenarios

We have been receiving numerous inquiries from companies that are working to implement remote work plans for their organizations due to COVID-19. Effective immediately, we are offering free 6 month license keys to any Attendant Pro users that needs to move to a laptop or secondary PC to accommodate remote work.

If your offices are switching to work-from-home and you are in need of additional license, please email sales@landistechnologies.com

Landis Technologies is Gold Sponsor of Microsoft Teams Conference Commsverse 2020

Ephrata, Pennsylvania USA – Landis Technologies is a gold sponsor of Commsverse, a conference on April 29-30, 2020 in UK that focuses on Microsoft Teams. Landis Technologies will also be demonstrating their Microsoft Teams Contact Center and Attendant Console.

“This is a time of transition from Skype for Business to Microsoft Teams so its a great time to attend a conference like Commsverse.” say Landis Technologies CEO and community leader Matt Landis. “Commsverse will gather the vendors and industry experts that know Skype for Business and Teams in a conference small enough to make sure you can get facetime.”

Landis Technologies experts will be presenting sessions on using Microsoft Teams in Customer Interaction and Call Center scenarios, will be an exhibitor and available for meetings.

Sign up for the conference and get a discount using the discount code “Landis”.

Visit Commsverse website.

Microsoft Teams Call Recording

Landis Demonstrates Microsoft Teams Customer Service Call Recording Powered by the New Compliance Recording API

Landis Technologies has demonstrated Microsoft Teams customer service call recording powered by the new compliance recording APIs which are currently in Preview from Microsoft.

The Landis Contact Center for Microsoft Teams Preview has had call recording and sentiment analysis functionality for internal Teams users calling into Landis queues previously, but the Compliance Recording API’s enables this new functionality:

  • PSTN Callers into Landis Queues can be automatically recorded via policies
  • PSTN Callers into Landis Queues now can have sentiment analysis shown live and stored
  • All Microsoft Teams clients will show a notification that “Calls are being recording…”
  • Call Recording start and stop can be controlled via the Landis Contact Center agent (based on policy)

Landis Technologies is focusing on customer service recording scenarios at this time. (as opposed to Compliance Recording scenarios). Stored call recording access is protected by robust, granular, access control.

This functionality will soon be available to our Technical Access Preview customers for the Landis Contact Center for Microsoft Teams.

Read more about the Landis Contact Center for Microsoft Teams Contact Center:

Office 365 Contact Center for Microsoft Teams & Skype for Business

2019 Holiday Wishes

2019 Holiday Wishes

To all of our partners, customers and friends around the world, we wish you and yours Best Wishes and Joy during this time of the year and all year long.

Our hours during the holidays will be:

Tuesday, December 24th – Closed at 3:00 for Christmas Eve
Wednesday, December 25th – CLOSED all day, Christmas

Tuesday, December 31st – Closed at 3:00 for New Year’s Eve
Wednesday, January 1st – CLOSED all day, New Year’s Day

Landis Contact Center for Microsoft Teams

Landis Technologies Announces Contact Center for Microsoft Teams Customer Preview & Growing Functionality Like Skills Routing & Power BI Integration

Orlando Florida – 11/4/2019 – Landis Technologies is announcing the Customer Preview of the Landis Contact Center for Microsoft Teams is starting shortly and anticipating a Q4 2019 release timeframe.

Landis Technologies provides attendant console and contact center solutions for Microsoft Teams, Skype for Business & Office 365 and is at Microsoft Ignite 2019 at booth #2108.

“We are excited to show you the Landis Contact Center for Microsoft Teams and the various recent features that we have been adding to our product. Some of these features include skills based routing, announce position in queue to callers, real time Power BI dashboards, integration with Teams auto attendants and more.” said Wendell Martin, head of global sales at Landis Technologies.

Matt Landis, managing owner of Landis Technologies notes: “Our team is eager to provide our customers and partners a native & familiar contact center for Microsoft Teams and is working towards a Q4 2019 release date, which is of course contingent on Microsoft making the Calling & Meeting API’s generally available with a production level of service. Over the next weeks we will start with a select Customer Preview, eventually opening that to all customers.”

The Landis Contact Center for Microsoft Teams and Office 365 is built using the Microsoft Teams Calling & Meeting APIs and provides contact center functionality that is simple to setup, has a familiar Teams user interface, has the features to unblock voice scenarios, is connected to Office 365 and a trusted solution that just works.

You can meet the Landis Technologies team at Microsoft Ignite 2019 at booth #2108 or email paul@landistechnologies.com to schedule a meeting at Microsoft Ignite.

Office 365 Contact Center Home: http://landistechnologies.com/office365contactcenter
Attendant Pro Home: http://landistechnologies.com/attendantpro

About Landis Technologies LLC
Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 60 countries via a network of over 300 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com

Contact: sales@landistechnologies.com

Landis Technologies Native Teams Contact Center Slated for Q4 2019 & To Be Available Through Global Network of Expert Microsoft UC Partners

Las Vegas, Nevada – 7/15/2019 – Landis Technologies is announcing at Microsoft Inspire 2019 that their native Microsoft Teams Contact Center, slated for release Q4 2019, will be available through its partner program. They will be available at Inspire at booth #606 to meet with Microsoft Partners to show functionality & discuss the partner program.

“With our Attendant Console solution we have strongly guided customers to buy the product through our network of Microsoft UC Partners with great success” says Wendell Martin, head of global sales. “We have developed a network of over 300 Microsoft UC focused partners worldwide which have done a phenomenal job of completing voice solutions for Skype for Business Server, Skype for Business Online, and now Microsoft Teams. We plan on making our Microsoft Teams Contact Center very partner friendly.”

Here are some of the benefits of Landis Technologies Microsoft Teams Contact Center Partner program:

  • Partner margins
  • Sales support
  • Generous assistance with sales meetings
  • Free sales licenses
  • Free Internal Use Rights (IUR) licenses
  • Simple Customer Trials

“We anticipate a Q4 2019 release of our Office 365 Contact Center for Microsoft Teams based on the Calling API’s being sufficiently developed by then” Landis Technologies Owner & Founder Matt Landis noted. “We will release ‘most requested’ functionality at that time. This includes live manager dashboards, wallboards, call recording, reporting, manager barge in, Microsoft Flow integration, sentiment analysis and more.”

The Landis Technologies team welcomes you to stop in to see our Microsoft Teams Contact Center functionality in action or to talk more about partnering with us at booth #606 at Microsoft Inspire. You can schedule a private meeting with us at Inspire by emailing sales@landistechnologies.com

Landis Technologies provides Attendant Console & Contact Center solutions tailored for Microsoft Teams & Skype for Business focused organizations.

Office 365 Contact Center Home: http://landistechnologies.com/office365contactcenter
Attendant Pro Home: http://landistechnologies.com/attendantpro

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 60 countries via a network of over 300 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com

Contact: sales@landistechnologies.com

Landis Technologies Supports CommsvNext 2019 Conference as Platinum Sponsor

Landis Technologies is a platinum sponsor of the commsvNext 2019 Conference in Denver CO on June 5-6, 2019. CommsvNext is a community driven Microsoft Teams & Skype for Business focused conference & exhibition.

“If you are investigating a move to Microsoft Teams or looking to get the most out of Microsft Skype for Busienss Server, this is a conference to be at” says Landis Technologies founder Matt Landis. “No other event has the kind of laser focus on Microsoft UC and the depth of expertise gathered in one conveniently sized conference as commsvNext.”

Landis Technologies is glad to be presenting their Microsoft Office 365 Contact Center, built for Microsoft Teams, alongside other vendors like Logitech, Audiocodes, Poly, Jabra, AnyNode & others.

You can register for commsvNext at https://commsvnext.com/

About Landis Technologies

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365. Landis Technologies has provided Office 365 software solutions to customers in over 50 countries via a network of over 250 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com