What is the Queues app in Microsoft Teams?
Learn about the features of the Queues app in Microsoft Teams that was just announced by Microsoft.
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Landis Technologies LLC
Improve Microsoft Teams Contact Center CX with Artificial Intelligence Affordably and Quickly
Introduction In this article we will talk about improving your Microsoft Teams Contact Center customer experience with artificial intelligence. We will also note how you can proceed to start getting improvements immediately and affordably with functionality that is already available in the Landis Contact Center for Microsoft Teams. In this article we will cover these
Landis Contact Center & Attendant Console for Microsoft Teams on Windows 11
6/30/2021 – \”Teams is very key to Microsoft\’s Windows 11 strategy and Landis Technologies is moving quickly to do initial validations that our Teams solutions.\” says Landis Technologies ceo Matt Landis. \”Our initial testing of both Windows 11 and Windows 11 with Landis Contact Center and Attendant Console for Microsoft Teams has been very positive. We expect them to be an excellent combination.\”
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Microsoft Teams Incoming Call Pop Up Functionality for Call Center Agents & Attendant Console Operators
05/07/2021 – Landis Technologies is providing a video demonstration of Microsoft Teams incoming \”call pop up\” functionality for call center agents & attendant operators.
\”This functionality provides the ability to show relevant call context for call to Microsoft Teams users\”, says Landis Technologies ceo Matt Landis. \”Our 1-Click principle is applied to showing information about a caller even when the agent or receptionist dynamically switches between multiple calls.\”
Microsoft Recognizes Landis Contact Center in the Connected Contact Center for Microsoft Teams Certification Program
07/15/2020 – Microsoft recognizes Landis Contact Center as participating in the Contact Center for Microsoft Teams Certification Program.
\”Landis Technologies is committed to bringing a Graph Communication API based Contact Center solution that is built on native Microsoft Teams and very easy to setup and use\”, says managing owner at Landis Technologies, Matt Landis. \”We are hearing from our customers that SBC-integrated contact center services can have a lot of unexpected complexity…\”
Landis Technologies Releases Policy Call Recording for Microsoft Teams
Landis Technologies is excited to announce Policy Call Recording for Teams, the first component of our Microsoft Teams-first Contact Center to be released to GA. We’ve been waiting for Microsoft Teams Communication APIs we use to become GA so we can start releasing Microsoft Teams features that we have created for use in production environments.
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COVID-19 Response: We Will Continue to Provide Services & Take Precautionary Measures
The Pennsylvania Governor’s office considers IT services & telecommunications a “life sustaining” business* and among those who can continue physical operations. Landis Technologies will continue providing vital IT services & Telecommunication software support and take some precautionary measures. Continued IT Services and Telecommunication software support: Precautionary Measures: In the event of a total lock down
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Free Attendant Console Licenses to Accommodate COVID-19 Remote Work Scenarios
We have been receiving numerous inquiries from companies that are working to implement remote work plans for their organizations due to COVID-19. Effective immediately, we are offering free 6 month license keys to any Attendant Pro users that needs to move to a laptop or secondary PC to accommodate remote work. If your offices are
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Landis Technologies is Gold Sponsor of Microsoft Teams Conference Commsverse 2020
Ephrata, Pennsylvania USA – Landis Technologies is a gold sponsor of Commsverse, a conference on April 29-30, 2020 in UK that focuses on Microsoft Teams. Landis Technologies will also be demonstrating their Microsoft Teams Contact Center and Attendant Console. “This is a time of transition from Skype for Business to Microsoft Teams so its a
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Landis Demonstrates Microsoft Teams Customer Service Call Recording Powered by the New Compliance Recording API
Landis Technologies has demonstrated Microsoft Teams customer service call recording powered by the new compliance recording APIs which are currently in Preview from Microsoft. The Landis Contact Center for Microsoft Teams Preview has had call recording and sentiment analysis functionality for internal Teams users calling into Landis queues previously, but the Compliance Recording API’s enables