6/30/2021 – Landis Technologies is starting initial testing of Windows 11 with their Contact Center and Attendant Console for Microsoft Teams.
“Teams is very key to Microsoft’s Windows 11 strategy and Landis Technologies is moving quickly to do initial validations with our Teams solutions.” says Landis Technologies CEO Matt Landis. “Our initial testing of both Windows 11 and Windows 11 with Landis Contact Center and Attendant Console for Microsoft Teams has been very positive. We expect them to be an excellent combination.”
05/07/2021 – Landis Technologies is providing a video demonstration of Microsoft Teams incoming “call pop up” functionality for call center agents & attendant operators.
“This functionality provides the ability to show relevant call context for call to Microsoft Teams users”, says Landis Technologies ceo Matt Landis. “Our 1-Click principle is applied to showing information about a caller even when the agent or receptionist dynamically switches between multiple calls.”
The Landis Attendant Console for Microsoft Teams is a standalone Teams receptionist client that works with Microsoft 1st party Call Queues as well as other Teams solutions. Landis Technologies also provides a complete Contact Center for Microsoft Teams, but this solution works with or without the Landis Contact Center.
Landis Technologies will provide a PREVIEW of the Landis Attendant Console for Microsoft Teams you can trial shortly after Microsoft releases the Teams client API interop functionality. (Currently Microsoft is communicating an ETA of May 2021)
“Landis Technologies is committed to bringing a Graph Communication API based Contact Center solution that is built on native Microsoft Teams and very easy to setup and use”, says managing owner at Landis Technologies, Matt Landis. “We are hearing from our customers that contact center services that are integrated via SBC’s can have a lot of unexpected complexity and expense to implement and maintain. Our contact center is built on native Microsoft Teams and is a clean, simple solution to setup and use and built from ground up to work specifically with Microsoft Teams.”
Microsoft notes that Landis Technologies is “…in the process of certifying their solution for Microsoft Teams and are ready to engage customers”.
“We’ve been waiting for Microsoft Teams Communication APIs we use to become GA so we can start releasing Microsoft Teams features that we have created for use in production environments. The Microsoft Graph updateRecordingStatus API has now gone GA so we are eager to provide this functionality to our customers”, Landis Technologies CEO Matt Landis noted. “We have provided many Skype for Business customers with a call recording solution and are eager to bring our innovations to Microsoft Teams.”
The policy call recording functionality is provided from inside the Landis Contact Center Teams App which is already validated and available by browsing available apps inside Teams. Call Recording functionality can be used by organizations even if they are not interested in other Contact Center functionality.
Global Sales Manager, Wendell Martin says “Landis Policy Call Recording is a cloud service, so getting started with policy based call recording just takes a few minutes to get setup and going, unlike many other solutions in the market. Also, our solution is a ‘Teams First’ solution, so its built exclusively for Teams and looks and feels like a Teams solution.”
Landis Policy Call Recording is a cloud service, so getting started with policy based call recording just takes a few minutes to get setup and going
Landis Policy Call Recording for Teams allows managers to easily setup policies for recording user’s calls, set permissions so only the proper users can access recordings and record calls, whether they are made on Teams IP desk phones, mobile devices or a PC with headset.
Landis Technologies is focusing on customer service and convenience Microsoft Teams audio call recording scenarios at this time. For Compliance Recording scenarios please check with the following compliance recording vendors.
Landis Policy Call Recording for Microsoft Teams is available now and GA versions will be rolling out shortly. Contact firstname.lastname@example.org for any additional questions.
The Pennsylvania Governor’s office considers IT services & telecommunications a “life sustaining” business* and among those who can continue physical operations. Landis Technologies will continue providing vital IT services & Telecommunication software support and take some precautionary measures.
Continued IT Services and Telecommunication software support:
Landis Technologies will continue to maintain and monitor our customers’ business critical IT systems.
Assist companies providing remote work options for their organizations.
Sales & support of our telecommunications software products (Attendant Console, Contact Center, etc.) will continue.
You can continue to reach us by telephone and email
Our physical retail & service center will be closed (as of 3/19). If access is needed to the building, please call us or ring the doorbell for access.
Provide employee work from home option for physical distancing
We will limit onsite IT services to services of a business-critical nature.
We will continue remote service and maintenance as usual.
In the event of a total lock down in Pennsylvania we have the remote work capacity to continue to delivering services & support. We are continuing to support our many “life sustaining business” customers and especially those providing critical services during this time.
These are uncertain and challenging times, but we want to do everything we can to support our local and global customers while prioritizing the safety of our employee’s and the public.
* – Data Hosting, Telecommunications, Electronic Equipment Repair & Maintenance, Information & Technical Services
We have been receiving numerous inquiries from companies that are working to implement remote work plans for their organizations due to COVID-19. Effective immediately, we are offering free 6 month license keys to any Attendant Pro users that needs to move to a laptop or secondary PC to accommodate remote work.
If your offices are switching to work-from-home and you are in need of additional license, please email email@example.com
Ephrata, Pennsylvania USA – Landis Technologies is a gold sponsor of Commsverse, a conference on April 29-30, 2020 in UK that focuses on Microsoft Teams. Landis Technologies will also be demonstrating their Microsoft Teams Contact Center and Attendant Console.
“This is a time of transition from Skype for Business to Microsoft Teams so its a great time to attend a conference like Commsverse.” say Landis Technologies CEO and community leader Matt Landis. “Commsverse will gather the vendors and industry experts that know Skype for Business and Teams in a conference small enough to make sure you can get facetime.”
Landis Technologies experts will be presenting sessions on using Microsoft Teams in Customer Interaction and Call Center scenarios, will be an exhibitor and available for meetings.
Sign up for the conference and get a discount using the discount code “Landis”.
Landis Technologies has demonstrated Microsoft Teams customer service call recording powered by the new compliance recording APIs which are currently in Preview from Microsoft.
The Landis Contact Center for Microsoft Teams Preview has had call recording and sentiment analysis functionality for internal Teams users calling into Landis queues previously, but the Compliance Recording API’s enables this new functionality:
PSTN Callers into Landis Queues can be automatically recorded via policies
PSTN Callers into Landis Queues now can have sentiment analysis shown live and stored
All Microsoft Teams clients will show a notification that “Calls are being recording…”
Call Recording start and stop can be controlled via the Landis Contact Center agent (based on policy)
Landis Technologies is focusing on customer service recording scenarios at this time. (as opposed to Compliance Recording scenarios). Stored call recording access is protected by robust, granular, access control.
This functionality will soon be available to our Technical Access Preview customers for the Landis Contact Center for Microsoft Teams.
Orlando Florida – 11/4/2019 – Landis Technologies is announcing the Customer Preview of the Landis Contact Center for Microsoft Teams is starting shortly and anticipating a Q4 2019 release timeframe.
Landis Technologies provides attendant console and contact center solutions for Microsoft Teams, Skype for Business & Office 365 and is at Microsoft Ignite 2019 at booth #2108.
“We are excited to show you the Landis Contact Center for Microsoft Teams and the various recent features that we have been adding to our product. Some of these features include skills based routing, announce position in queue to callers, real time Power BI dashboards, integration with Teams auto attendants and more.” said Wendell Martin, head of global sales at Landis Technologies.
Matt Landis, managing owner of Landis Technologies notes: “Our team is eager to provide our customers and partners a native & familiar contact center for Microsoft Teams and is working towards a Q4 2019 release date, which is of course contingent on Microsoft making the Calling & Meeting API’s generally available with a production level of service. Over the next weeks we will start with a select Customer Preview, eventually opening that to all customers.”
The Landis Contact Center for Microsoft Teams and Office 365 is built using the Microsoft Teams Calling & Meeting APIs and provides contact center functionality that is simple to setup, has a familiar Teams user interface, has the features to unblock voice scenarios, is connected to Office 365 and a trusted solution that just works.
You can meet the Landis Technologies team at Microsoft Ignite 2019 at booth #2108 or email firstname.lastname@example.org to schedule a meeting at Microsoft Ignite.
About Landis Technologies LLC
Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 60 countries via a network of over 300 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. https://landistechnologies.com
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