Discover articles, product updates, and practical tips to help receptionists and high-volume call handlers streamline communications, route calls more efficiently, and provide exceptional service—all within the familiar Teams interface. Explore how organizations are enhancing their front-line call experiences with powerful, Teams-native tools designed for speed, clarity, and control.
Williams Keepers is an established and trusted accounting and advisory firm in Central Missouri. With nearly 60 CPAs on staff and 100 years of experience, they’ve built a strong reputation that they continue to uphold. When Williams Keepers transitioned from a Cisco phone system to Microsoft Teams, they knew they needed something more powerful than […]
The latest Landis Attendant Console update is here, bringing new AI features, an improved consult transfer process, and enhanced queue management. Watch the video overview here or read the blog below. New Features & Improvements Call History Panel A new call history panel allows users to quickly review past interactions, making it easier to track
Landis Attendant Console Update (March 2025) Read More »
In this Landis Attendant Console for Microsoft Teams feature spotlight, we’re going to take a closer look at Hold Alerts. What are Hold Alerts? Let’s think about the receptionist role for a moment. The reception desk is often a busy place, with calls coming in constantly. It’s easy to get distracted when juggling multiple calls
Video: Hold Alerts in Landis Attendant Console for Microsoft Teams Read More »
Introduction: Addressing Communication Challenges Colchester Institute, a further and higher education provider in the UK, faced communication challenges common to large organizations. With a need to streamline call handling and improve visibility for receptionists and administrators, the Institute sought a modern solution. Previously relying on an aging PBX system with desk phones, the Institute transitioned
In this article we will outline some of the common pain points when managing multiple calls with the Microsoft Teams client or a Microsoft Teams desk phone and how to resolve those issues with Attendant Console. At Landis we work hard to make our Landis Attendant Console client the best experience for handling high volumes of voice
The question often comes up, “Where does the Landis Attendant Console for Microsoft Teams fit into a Microsoft Teams Voice implementation?” In this article we will attempt to answer this question. The short answer is that the Landis Attendant Console for Microsoft Teams is a Microsoft Teams client. It is similar to the Microsoft Teams
How the Landis Attendant Console Fits in Your Microsoft Teams Environment Read More »
In March 2023 Microsoft introduced the new Microsoft Teams app and in October 2023 the New Teams app for Windows became generally available. Because of quite a few benefits, including improved performance, simpler and more flexible UI, customers want to move to this improved client. How will Microsoft Teams Version 2 app upgrade impact your
Landis Attendant Console for Microsoft Teams & the New Microsoft Teams for Windows Read More »
Landis Technologies is glad to announce to customers that Landis Attendant Console for Microsoft Teams now has music on hold.
Landis Attendant Console for Microsoft Teams Gets Music on Hold Read More »
Your Landis Attendant Console for Microsoft Teams now includes additional features to make transferring calls even easier.
New Features for Landis Attendant Console for Microsoft Teams – May 2023 Read More »
Microsoft Teams customers are experiencing a temporary Microsoft Teams related issue/degradation that is not allowing users to transfer or place calls on hold that come from a Call Queue.
