Some of the most customer-focused companies trust Landis Contact Center for Microsoft Teams as a call center because they know their calls will always get through. In other words, their contact center is reliable.
In this article, we use the word “reliable” to mean more than just “stable,” although that is a part of it. We’ll look at three characteristics of a reliable contact center: stability, strong failover options, and the ability to reduce human error.
We’ll look at Landis Contact Center in these three ways to see how it holds up, and then see what companies that use Landis are saying.
In this Article
1. Extend Model Integration for Stability
Direct API Access
Contact centers built for Microsoft Teams can integrate with the platform in several ways, the most common being Connect, and Extend.
The Extend model integration, which is the model on which Landis is built, offers a great advantage. Built using Microsoft’s calling APIs, Landis minimizes the need for custom-built connections that can lead to complications.
Your IT team will appreciate that this approach offers other stability advantages. When Microsoft releases updates, the contact center continues to function properly without requiring emergency fixes or patches.
Microsoft’s Cloud Reliability
Contact centers integrated via Extend benefit from Microsoft’s cloud ecosystem, providing the same high availability that powers Microsoft’s global operations.
This foundation translates to business benefits such as fewer dropped calls, reduced service interruptions, and consistent uptime for your customer-facing communications. When your team needs to connect with customers or colleagues, the Landis platform simply works—allowing you to focus on conversations rather than troubleshooting.
Lower Risk of Compatibility Issues
One of the most common headaches with technology integrations is compatibility issues. Contact centers built with Extend integration are made specifically for the Microsoft ecosystem, reducing the likelihood of functionality gaps or integration failures.
This means that with Landis, your agents can use the Microsoft tools they’re already familiar with and also access additional capabilities.
Seamless Upgrades
Contact centers integrated via Extend help you stay in sync with incoming changes and updates. When Microsoft rolls out Teams updates, Landis is positioned to accommodate these changes with minimal disruption.
Scalability & Performance Optimization
As your contact center grows, the Extend model allows you to scale efficiently by using Microsoft’s cloud services. This design handles increasing call volumes without decreasing service quality even during peak periods.
2. Option to Set Up Automatic Failover
Call Rerouting to Teams Queues
Users can configure automatic rerouting, so that in case Landis Contact Center ever experiences an outage, calls can be redirected to preconfigured Microsoft Teams call queues or auto attendants. Once configured, there’s no need for manual intervention—failover will happen automatically, minimizing downtime and frustration.
Automated Failover Process
The failover process can be automated by a PowerShell script, which switches to a backup configuration in just a few steps. Once the issue is resolved, the same script can be used to restore service back to Landis Contact Center.
Microsoft-Native Infrastructure
As noted in the previous section, because Landis Contact Center is built natively for Microsoft Teams, it benefits from Microsoft’s global cloud infrastructure. This means failover processes don’t depend on third-party systems, making them more predictable, stable, and secure.
With predefined failover options, a structured recovery process, and Microsoft-certified integration, you can trust Landis to keep your contact center running—even when unexpected issues arise.
3. Reduced Human Error
AI Call Summaries & Callback Reminders
With Landis Contact Center and Attendant Console, AI prompts can be set to automatically generate call summaries, or callback reminders. Callback reminders include AI-generated notes, making follow-ups more accurate and reducing the risk of miscommunication.
This automation eliminates the chance of forgotten customer requests, keeping service smooth and reliable.
Skills-Based Routing
Landis Contact Center directs calls to the most qualified agent based on predefined skills. With the right agent handling the right call, resolution times are faster, and customer satisfaction improves.
Teams Presence-Based Routing
By integrating with Microsoft Teams Presence, Landis routes calls based on live agent availability. If an agent is on another call or marked as away, the system automatically redirects the call to the next best option. Teams Presence is also available to agents when manually transferring to another party, further ensuring that callers are able to speak to an agent right away.
Automated Hold & Transfer Alerts
Landis Contact Center includes automated alerts to prevent calls from being lost due to long hold times or failed transfers. Agents receive notifications when a call has been on hold for a predefined time, reducing abandoned calls.
If a transfer fails, they are immediately alerted, allowing them to take action and ensure the call reaches the right person.
Customer Stories: Reliability in the Real World
Companies globally trust Landis for their reliability. Here are what Landis clients across industries have to say about Landis’ reliability.
1. Higher Education – Low Maintenance IT Management
“On the back end, it is a lot easier to manage than the [previous] call center. From the IT perspective, it is very easy to use.”
2. Investment Management – Dependability in the Background
“From the first day it’s been a major improvement. And we have asked our users on a periodic basis saying, ‘How is the product working for you? Do you still like it?’ And they always come back with positive feedback.”
3. Manufacturing – Requires Little Support
“If you look at my ticket count history with you guys, it’s extremely small, which shows how dependable the product is.”
4. Banking – Reliable Customer Support
“It’s a very, very good product. We found Landis to be very available, very ready to support us.”
5. Automation – No Downtime, No Data Loss
“[Contact Center] never went down. Landis gave us a preemptive heads-up when our own BLOB storage went down so we could correct it without data loss. It was something on our side, but it was a nice heads-up from Landis.”
6. Travel – Reliable Upgrades
“The strongest point is that Landis really knows what they’re doing, and they sell what they do. When new features are released, they work every time. Having that reliability in a product is enormous.”
See how Landis Contact Center can simplify your Microsoft Teams environment with reliable calling, automatic failover, and seamless upgrades. Contact us for a personalized demo and discover why trusted organizations around the world choose Landis for Microsoft Teams Contact Centers.
