Wednesday, May 7, 2025
At the 2025 M365 Community Conference, Landis announced their “AI CX Consultant.” This Landis service combines Microsoft Teams Contact Center calling and chat activity, AI analysis and a resulting report to give detailed guidance to a contact center manager or supervisor on what specific actions they can take in their Landis Contact Center to increase customer satisfaction.
Landis Technologies founder, Matt Landis, notes “We have previously released Landis Contact Center for Microsoft Teams features that provide AI-powered customer assistance and agent assist solutions, real-time and post-interaction, but now we are leveraging the latest technologies to provide, in essence, the world’s top CX experts to look at your Microsoft Teams contact center activity and make detailed suggestions on how you can change your Landis Contact Center configuration to improve the satisfaction of your customers.” Global account executive Preston Martin notes that “Working with thousands of M365 organizations around the globe, we notice that many of our customers could benefit by having a CX coach to improve their contact centers, so we are looking to provide that service.”
The recommendations improve customer experience and agent well-being by suggesting specific queue, routing, agent, IVR and IVA, and other configurations. The advice also points out how best practices could be applied to this specific contact center. This, in effect, helps train a contact center manager while assisting them to manage well.
The Landis “AI CX Consultant” service is available immediately via professional services to Landis Contact Center for Microsoft Teams customers. This service is available for both Landis SMB and Enterprise contact center customers.
You can schedule to meet with the Landis Technologies team at the M365 Community Conference at booth #327.
