The latest Landis Attendant Console update is here, bringing new AI features, an improved consult transfer process, and enhanced queue management.
Watch the video overview here or read the blog below.
New Features & Improvements
Call History Panel
A new call history panel allows users to quickly review past interactions, making it easier to track important calls.
Contact notes and call transcriptions now appear directly in the call history. This history is stored locally in the browser, which means that only calls made or received from that device appear here.
End Call and Keyboard Shortcut AI Prompt Triggers
New triggers now allow automatic running of AI prompts. These can be set to run at the end of a call or with a custom keyboard shortcut.
These responses can be saved in the local call history (mentioned earlier).
Prompts that are currently in use, (e.g., in the callback reminder) will be prevented from being deleted.
In the unlikely case of using Azure OpenAI too heavily, a warning will be displayed to keep use of the AI from getting throttled.
Queues Panel Update
Agent status changes from Landis Contact Center are now automatically saved instead of manually refreshed.
The time that an agent has been in the current status is also displayed now.
Simpler Consult Transfer
A new “Transfer” button to complete a consult transfer now makes it more intuitive. Before, users had to click the consult transfer button twice: once to consult the agent possibly taking the call, and a second time to connect the caller to that agent. Now, if you wish to use the new function, a “Transfer” button finishes the transfer with one click.
Settings Policies Protection
To prevent accidentally deleting policies, managers are now asked to confirm whether or not they would like to proceed with the deletion.
Performance Improvements
- Fixed PSTN Call Issues: Users can now add a PSTN participant to an existing PSTN call.
- Improved Audio Alerts: Ring sounds now play on the selected audio device instead of the Windows default.
- Miscellaneous UI improvements.
If you would like to read the full list of improvements and updates, read the release notes here.
The March 2025 Landis Attendant Console update brings smarter automation, a more intuitive call transfer process, and live queue updates. These improvements make it easier than ever to manage calls efficiently. Want to see how these updates can enhance your workflow? Reach out to us today—we’d love to help!
