Microsoft Teams customers are experiencing a temporary Microsoft Teams related issue/degradation that is intermittently not allowing users to transfer or place calls on hold that come from a “conference mode” Call Queue.
Landis is providing a work around solution: Free usage of the Landis Attendant Console for Microsoft Teams, as it does allow placing calls on hold and transferring calls, even during this degradation, even though the Microsoft Teams client cannot. The Getting Started Guide can be found here: https://ac.docs.landis.cloud/getting-started. You will get a free 30 day trial.
A training webinar will be available May 19, 2023 (Friday) at 8am EST. Register for that event here: https://events.teams.microsoft.com/event/0a391b14-c22c-424a-8c04-826a6af44bb2@1cd119ab-b444-4c16-84b9-8538585d1987