The Higher Education Contact Center for Microsoft Teams

Landis Contact Center adds powerful, lightweight tools to Microsoft Teams that enable effective campus communication.

  • Integrate your call center seamlessly with Microsoft Teams
  • Handle seasonal workloads with our flexible licensing.
  • Route calls correctly on the first try with AI-powered IVRs.
  • Monitor real time calls and access hundreds of historical reports.

Discover measurable results with our
comprehensive FREE eBook,
ROI of Contact Center Solutions in Higher Education.

Trusted by Education Institutions Globally

Empower Your Campus with Seamless Communication Solutions

Connect Across Channels

Communicate with students directly through voice and chat on Microsoft Teams.

Streamline Recruitment Process

Provide instant answers and accurate routing with AI-powered IVR.

Boost Student Engagement

Use powerful call metrics to uncover student needs and predict future trends.

Improve Alumni Outreach

Integrate with CRM tools to deliver personalized alumni connections.

Upgrade your Call Center Support

All Landis customers can rely on free, in-house support, as well as 24/7 emergency assistance.

Landis - The Smart Choice

Trusted

Built on Microsoft Teams and Azure

Familiar

Looks and feels just like Teams

Powerful

Live Wallboards, Smart IVR, AI Sentiment Scoring

Simple

Set up in Hours, Master in Minutes

Supported

Free In-House Support,
24/7 emergency support available

“Landis has been a helpful tool for our team with its detailed reporting features. It’s a solid solution that meets our needs and provides valuable insights for managing our call center operations.”

Higher Education Success Stories

Find out why Wilmington University ditched legacy systems for Landis—and never looked back.

Learn about Marshall’s 1-hour setup and how Landis transformed communication for the university

See how 2 receptionists at Colchester Institute seamlessly handle 1,000+ calls per week with Landis Attendant Console.

“Switching to Landis has been a breath of fresh air for us. The implementation was smooth, and the system just works. We’ve been able to focus on operational improvements instead of fixing telephony issues, which is a big change from our old system.”

Frequently Asked Questions

Can Microsoft Teams be used as a call center?

Yes, Microsoft Teams can be used as a call center when paired with a third-party contact center, such as Landis Contact Center.  

Out of the box, Teams has basic call functionality, like auto attendants and call queues, but those features lack some advanced functionalities, such as skills-based routing, in-depth analytics and reports, and multichannel communication. Landis Contact Center is certified for Microsoft Teams and delivers these advanced features and many more.

Landis Contact Center integrates directly with Microsoft Teams using the Extend model, enabling contact center functionalities within the Teams environment by using Microsoft’s native Communication APIs. This ensures call audio remains within your secure Teams ecosystem, enhancing data security and compliance. The solution mirrors Teams’ look and feel, providing a familiar user experience, and enhances Teams calling with features such as live call monitoring and wallboards, powerful IVR for smart routing, advanced queue routing options (including skills-based routing), historical queue and agent reports and call pop integration. Call recording is available as an add-on.

Being tightly integrated into Microsoft Teams, the setup process for Landis Contact Center is streamlined:

  • Initial Setup: Less than an hour.  
  • Full Configuration for Simple Setups: This can typically be completed in 1-3 hours.
  • Complicated Setups: Might take a few days, depending on the complexity of the configuration.

Please note, strategic decisions regarding call flow and customer experience may necessitate additional time. We recommend allocating time for thorough testing and final refinements before launching to guarantee optimal performance.

Landis Contact Center offers Call Details Reports and Live Wallboards to track a caller’s experience. Call Details Reports combine key data like call recordings, transcriptions, sentiment analysis, and queue times to help identify and resolve issues. Live Wallboards provide real-time updates on call activity, wait times, and agent status, making it easy to monitor and manage team performance.

Yes, Landis Contact Center offers live call monitoring options where managers can anonymously listen to calls, whisper tips to agents without the caller hearing, or barge in to participate directly when needed. Learn more here

Landis Contact Center provides flexible call recording policies that allow administrators to determine who can start or stop recordings. Options include on-demand recording, where agents initiate recordings, or always-on recording with the ability to stop or without the option to stop. Access to recordings can be tightly controlled, granting permissions to agents, managers, or specific roles, and recordings are stored securely in Azure with customizable retention settings.

Our in-house support team offers free support for all and 24/7 emergency support to clients.

Discover our simple, user-based pricing on our Pricing Page and get a customized quote for your user count.

Ready to Transform Your Call Center?

Take your Microsoft Teams experience to the next level with Landis Contact Center. Empower your team with scalable, reliable, and fully integrated tools that streamline operations and enhance performance.

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