The Higher Education Contact Center for Microsoft Teams
Landis Contact Center adds powerful, lightweight tools to Microsoft Teams that enable effective campus communication.
- Integrate your call center seamlessly with Microsoft Teams
- Handle seasonal workloads with our flexible licensing.
- Route calls correctly on the first try with AI-powered IVRs.
- Monitor real time calls and access hundreds of historical reports.
Discover measurable results with our
comprehensive FREE eBook,
ROI of Contact Center Solutions in Higher Education.
Empower Your Campus with Seamless Communication Solutions
Connect Across Channels
Communicate with students directly through voice and chat on Microsoft Teams.
Streamline Recruitment Process
Provide instant answers and accurate routing with AI-powered IVR.
Boost Student Engagement
Use powerful call metrics to uncover student needs and predict future trends.
Improve Alumni Outreach
Integrate with CRM tools to deliver personalized alumni connections.
Upgrade your Call Center Support
All Landis customers can rely on free, in-house support, as well as 24/7 emergency assistance.

“Switching to Landis Attendant Console has been a huge improvement for us. It works really well with Microsoft Teams, and our team picked it up quickly without needing a lot of training. The layout is simple and makes it so much easier to see who’s available and handle calls smoothly. Compared to the old system, it’s a lot more reliable and user-friendly, which has made a big difference for our reception team and the people calling in.”
Colchester Institute

“Landis has been a great fit for us, especially with how smoothly it integrates with Teams. It’s easy for our team to use since it feels familiar, and the setup was simple, even with our limited IT resources. Plus, compared to other options we looked at, it’s affordable without being overly complicated, which made the decision a lot easier for us.”
Marshall University

“Landis has been a great tool for keeping our operations running smoothly, especially with the way it provides clear data for tracking call volume and performance. Our team also appreciates how intuitive the system is, making it easier to manage a busy call center without getting bogged down by technical difficulties. It’s been a big help in improving both our workflows and the overall experience for our staff and students.”
Wilmington University
Landis - The Smart Choice
Trusted
Built on Microsoft Teams and Azure
Familiar
Looks and feels just like Teams
Powerful
Live Wallboards, Smart IVR, AI Sentiment Scoring
Simple
Set up in Hours, Master in Minutes
Supported
Free In-House Support,
24/7 emergency support available
“Landis has been a helpful tool for our team with its detailed reporting features. It’s a solid solution that meets our needs and provides valuable insights for managing our call center operations.”

Higher Education Success Stories
“Switching to Landis has been a breath of fresh air for us. The implementation was smooth, and the system just works. We’ve been able to focus on operational improvements instead of fixing telephony issues, which is a big change from our old system.”

Frequently Asked Questions
Can Microsoft Teams be used as a call center?
Yes, Microsoft Teams can be used as a call center when paired with a third-party contact center, such as Landis Contact Center.
Out of the box, Teams has basic call functionality, like auto attendants and call queues, but those features lack some advanced functionalities, such as skills-based routing, in-depth analytics and reports, and multichannel communication. Landis Contact Center is certified for Microsoft Teams and delivers these advanced features and many more.
How does Landis Contact Center integrate with Microsoft Teams?
Landis Contact Center integrates directly with Microsoft Teams using the Extend model, enabling contact center functionalities within the Teams environment by using Microsoft’s native Communication APIs. This ensures call audio remains within your secure Teams ecosystem, enhancing data security and compliance. The solution mirrors Teams’ look and feel, providing a familiar user experience, and enhances Teams calling with features such as live call monitoring and wallboards, powerful IVR for smart routing, advanced queue routing options (including skills-based routing), historical queue and agent reports and call pop integration. Call recording is available as an add-on.
How long does Landis Contact Center set up and deployment take?
Being tightly integrated into Microsoft Teams, the setup process for Landis Contact Center is streamlined:
- Initial Setup: Less than an hour.
- Full Configuration for Simple Setups: This can typically be completed in 1-3 hours.
- Complicated Setups: Might take a few days, depending on the complexity of the configuration.
Please note, strategic decisions regarding call flow and customer experience may necessitate additional time. We recommend allocating time for thorough testing and final refinements before launching to guarantee optimal performance.
What resources are available for tracking a caller’s experience in the call center?
Landis Contact Center offers Call Details Reports and Live Wallboards to track a caller’s experience. Call Details Reports combine key data like call recordings, transcriptions, sentiment analysis, and queue times to help identify and resolve issues. Live Wallboards provide real-time updates on call activity, wait times, and agent status, making it easy to monitor and manage team performance.
Is there an option for live call monitoring for Microsoft Teams?
Yes, Landis Contact Center offers live call monitoring options where managers can anonymously listen to calls, whisper tips to agents without the caller hearing, or barge in to participate directly when needed. Learn more here.
What are the policies around call recording for Microsoft Teams?
Landis Contact Center provides flexible call recording policies that allow administrators to determine who can start or stop recordings. Options include on-demand recording, where agents initiate recordings, or always-on recording with the ability to stop or without the option to stop. Access to recordings can be tightly controlled, granting permissions to agents, managers, or specific roles, and recordings are stored securely in Azure with customizable retention settings.
Is support included with Landis software? What kind of support is available?
Our in-house support team offers free support for all and 24/7 emergency support to clients.
What is the price for Landis Contact Center?
Discover our simple, user-based pricing on our Pricing Page and get a customized quote for your user count.
Ready to Transform Your Call Center?
Take your Microsoft Teams experience to the next level with Landis Contact Center. Empower your team with scalable, reliable, and fully integrated tools that streamline operations and enhance performance.