Call Recording for Microsoft Teams
Every call is an opportunity for coaching, improvement, and insight. But only if you capture it.
Landis Call Recording is our own native Microsoft Teams product that makes sure nothing slips through the cracks. Use it as a built in feature of Landis Contact Center, or implement it as a stand-alone product. Either way you have full, policy based control of all call recordings, as well as useful transcripts, dashboards, and sentiment analysis
TRUSTED BY LEADING ORGANIZATIONS GLOBALLY
Financial Services
Healthcare
Education
Professional Services
Contact Centers
Call Recording Benefits
Set recording policies once and forget about it. Automatically record calls based on:
- External (PSTN) calls
- Specific call queues
- Departments or user groups
- All calls or selective criteria
Up and running in minutes:
- No additional server infrastructure
- Works seamlessly with Teams Voice
While automation can handle the recording, users retain full control:
- Start/stop recording mid-call
- Pause when receiving sensitive information such as credit card numbers
- Resume when appropriate
- One-click manual recording for ad-hoc needs
Protect your organization during:
- Audits and regulatory reviews
- Dispute resolution and claim verification
- Quality assurance evaluations
- Training and performance coaching
Find what you need, when you need it:
- Clear, concise transcripts with speaker identification for effortless review and analysis.
- Filter or sort by date, user, queue, or caller
- Exportable for analysis and reporting
- Organized storage with flexible retention policies
Call Recording Features
Recording Capabilities
- Automatic policy-based recording
- Manual start/stop mid-call
- Pause and resume during calls
- External (PSTN) call recording
- Queue-specific recording rules
- Department/group policies
- On-demand recording
Storage & Access
- Flexible retention controls
- Exportable recordings
- Organized by user, queue, date
- Secure cloud storage
- Compliance-ready archiving
Management Features
- Centralized policy management
- User permission controls
- Recording status indicators
- Admin dashboard
- Usage reporting
- Audit trail logging
Integration & Setup
- No additional servers required
- Works with Teams Voice/PSTN
- Teams native experience
- Cloud-native architecture
Compliance & Security
- Policy-based governance
- Data sovereignty options
- Secure access controls
- Retention policy enforcement
- ISO 27001 certified infrastructure
News & Resources
- Landis & Microsoft News, Landis Attendant Console Articles
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