Microsoft has recently announced Virtual Front Desk (VFD). Virtual Front Desk is a feature on Teams Display devices that enables the devices to act like a virtual receptionist. VFD functionality allows a Teams Display devices to take the place of a physically present receptionist. This functionality on the device consists of a welcome text message
With the arrival of the Microsoft Digital Contact Center Platform (MDC), the Landis Technologies’ team regularly gets questions how a Microsoft Teams Contact Center relates to this new solution. When is the Landis Contact Center for Microsoft Teams the right solution? When is the Microsoft Digital Contact Center Platform the right solution? In this article, we will outline how the different solutions are currently positioned in the market.
We are once again in the portion of the year that contact center managers need to think about their holiday hour management. The Landis Contact Center makes managing holiday hours for Microsoft Teams based call centers straight forward.
Landis Technologies is announcing that the Landis Attendant Console for Microsoft Teams is now generally available. This had been made possible by Microsoft releasing the first iteration of the Teams Azure Communication API to GA.
What is a Microsoft Teams Attendant Console? A soft client attendant has the following features: A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls; Common, everyday tasks should be efficient; Easily search contacts, easy access to a large amount of contacts & quick overview of their status; Easily see caller context and provides ability to tailor receptionist experience, customize to fit needs.
5/25/2022 – Landis Technologies sponsors the Microsoft Teams community conference Commsverse 2022 on June 29 & 30, 2022 at the Mercedes-Benz World in UK. Their global sales team are exhibiting their Attendant Console for Microsoft Teams and Contact Center for Microsoft.
This is an Attendant Console built for Microsoft Teams, using the native Microsoft Calling & Meeting APIs, by Landis Technologies. Sign up here to get notified about our Teams Attendant Console.
This is a Contact Center built for Microsoft Teams using the native Microsoft Teams Calling & Meeting API’s. By Landis Technologies. Sign up here to get notified of updates about our Teams contact center.