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Landis Technologies Blog

Call Recording Laws: What Every Business Needs to Know (State-by-State Guide) 

How Wates Construction Moved to Microsoft Teams with Landis Attendant Console 

Call Center Agent Coaching: A Guide for Contact Center Supervisors 

Transfer Calls to Another Device, Contact Time Zone Information, Teams Call Queue Sign In/Out, and More; Landis Attendant Console April 2026 Update

Guest Post: Planning Your Effective Microsoft Contact Center Journey

Why Microsoft Teams Call Queues Stop Working for Growing Organizations

What’s New in Landis Contact Center: Quality Management, Chat Upgrades, and More 
teams presence in a contact center for routing

The Overlooked Role of Teams Presence in a Contact Center 

Contact Center Metrics and KPIs: How to Prove ROI to Leadership 

Custom People Search Filters, Status Changes from Footer, Bring Your Own AI Model, and more – Landis Attendant Console January 2026 Update

Landis Attendant Console Becomes First Standalone Microsoft Teams Operator Console to Achieve Microsoft 365 Certification 
call center agent

Call Center CRM Integration: Why Teams-Native Architecture Eliminates Middleware 
Microsoft Teams update overview December 2025, Landis Technologies contact center.

Support for WhatsApp, SMS, & RCS; Downloadable Call Transcripts; AI and Automation Additions; and more – Landis Contact Center December 2025 Update
High-voltage electrical technician operating industrial control panel at Henderson Electrical Services.

The 5 Features Henderson Electrical Services Rely on for Teams Call Handling
Professional business telephone with headset for customer service and communication solutions.

PBX Total Cost of Ownership vs Cloud Contact Centers: 5 Infrastructure Expenses Eating Your IT Budget 

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