Contact Center for Microsoft Teams
A Contact Center designed and built for Microsoft Teams, on the Microsoft Teams platform for the simplest enablement & ongoing use. Solution certified for Microsoft Teams.

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Advanced Queue Functionality

Advanced Queue functionality bring all the functionality to turn Microsoft Teams platform into your contact center: Skills based routing, barge in, live insight and interaction with calls in queue, advanced options for callers while in queue and more.

Wall Board

Live queue statistics report real-time on calls in Landis Contact Center queues. Allows contact center managers and agents with access to view many statistics related to calls in queue.
Features

Analytics

Reporting

Call Recording

Wall Boards
Attendant Console for Microsoft Teams
A Microsoft Teams Attendant Console that enables 1-Click Call Transfer and handling of common calling tasks. Designed & Built for Microsoft Teams.

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1 Click Call Handling

Intuitive caller panels for attendant consoles in Microsoft Teams offer an efficient and user-friendly interface for managing calls. With easy access to features such as transfer, hold, and mute, users can handle calls with ease, improving productivity and enhancing the overall communication experience.

Configure to Your Operator's Exact Needs

Advanced call back messages console for Microsoft Teams provides users with a flexible and customizable platform for managing missed calls. Users can create personalized messages, choose call-back options, and set reminders, all from a single interface, streamlining communication and improving customer satisfaction.
Features

Easy to Install

1 Click Call Transfer

Teams Look & Feel

Calendar & Presence
Pricing

Our Latest News

Landis Technologies Blog

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AI-Powered IVR, Web Chat Upgrades, RONA Status, and More – Landis Contact Center May 2025 Update

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Microsoft Announces the Unify Integration Model for Microsoft Teams Contact Centers

Benefits and Disadvantages of AI in Customer Service vs Human Agents

6 Practical AI Use Cases in Contact Centers for Microsoft Teams

Why Top Companies Trust Landis Contact Center for Reliable Microsoft Teams Calling

Contact Centers vs. Call Centers: Key Differences, Services, and Costs

Case Study: How Williams Keepers Simplified Call Handling with Landis Attendant Console for Microsoft Teams

IVR Best Practice Guidelines – Designing an IVR Your Customers Will Love

Implementing the Perfect IVR System

Press Release – Landis Technologies Announces New Enterprise AI Contact Center Built on Microsoft Teams Phone Extensibility

11 IVR Problems that Drive Customers Away (and how to fix them)

IVR Analytics: 13 Key Metrics Your IVR Should Track

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