Contact Center for Microsoft Teams made easy
Managing customer interactions shouldn’t be complicated.
Landis Contact Center gives you the visibility, smart routing, and seamless Teams integration you need to deliver the best customer experience. Boost your agent performance and improve customer satisfaction—without the hassle of complex systems.
TRUSTED BY LEADING ORGANIZATIONS GLOBALLY
Do you know what's happening in your contact center?
Get Total Visibility for Optimal Customer Service
You need clear insights into your contact center’s performance to improve customer experience and agent efficiency.
Landis Contact Center gives you comprehensive visibility on what’s happening through live dashboards, detailed analytics, and historical reporting. Managers can monitor real-time agent performance, track availability, and use live sentiment analysis to identify agents needing coaching. Detailed reporting is available out of the box, making it effortless to find optimization opportunities.
Make informed decisions with data that matters, right within Microsoft Teams.
ARE YOUR CUSTOMERS REACHING THE SUPPORT THEY NEED?
Smart Routing for the Best Customer Experience
No one wants to waste time or frustrate customers. You need smart routing to avoid long wait times and misrouted calls.
Landis Contact Center ensures customers reach the right agent every time. You can start with the standard IVR tools or use intelligent routing capabilities with integrations to get the caller straight to the right team. Use queue routing options to connect them to available agents quickly, and enable skills-based routing to automatically match customers with the most qualified agents. Real-time monitoring allows managers to ensure agent availability, and our coaching tools enable them to step in and assist when needed.
Ensure every customer reaches the right support resource quickly—improving satisfaction, reducing frustration, and building lasting customer relationships.
Tired of complicated contact center solutions?
The Contact Center for Microsoft Teams That Everyone Will Love
No one wants a complicated, hard-to-use system. Get the certified Microsoft Teams Contact Center solution that your whole team will appreciate.
Built specifically for Microsoft Teams, Landis Contact Center is natively integrated and has the features that everyone loves.
Admins love the simple setup with helpful defaults, while still maintaining granular control over permissions for easy task delegation.
Managers appreciate the live stats for monitoring team performance, plus the ability to manage agent status and adjust settings on the fly.
Agents love having intuitive status controls, customer context at their fingertips, and real-time insights through live wallboards and leaderboards—all within the familiar Teams environment they use every day.
Unlock the Full Potential of Teams Calling
As a certified Microsoft Teams Contact Center solution, Landis Contact Center enables your Teams call center to deliver top-notch customer service effortlessly, improving productivity and customer satisfaction through seamless integration with the tools you already trust.
Trusted
Trusted
Powerful
Powerful
Familiar
Familiar
Open
Open
Simple
Simple
All the Features You Need to Be Effective and Efficient
Designed to give you everything you need—without the complexity you don’t. Our features help you deliver outstanding customer service while making your agents more productive. Landis Contact Center equips you with the right capabilities to improve both efficiency and customer satisfaction.
Advanced Queues Features
Advanced Queues Features
• Hold Music and Marketing Messages
• Call pop and webhook integrations
Reports & Analytics
Reports & Analytics
• Queues & IVRs
• Agent Performance
• Wrapup Answers
Live Stats & Wallboards
Live Stats & Wallboards
IVRs &
Smart Routing
IVRs &
Smart Routing
Expert Support Included
Expert Support
24/7 emergency support is available.
Seamless Integrations
Seamless Integrations
Call Recording
Call Recording
Quick Setup
Quick Setup
Comprehensive Visibility
Comprehensive Visibility
• Reports & Live Stats
• Live sentiment
• Call Details drill down
• Listen, Whisper and Barge In coaching tools
Jens Madsen, Intelligent Communications Architect, Software One
Microsoft Office Apps & Services MVP
UC Today
Brent Kelly, NoJitter
Private Preview Customer Feedback
Jens Madsen, Intelligent Communications Architect, Software One
Microsoft Office Apps & Services MVP
Tairque Khermraj, Executive Consultant
Brandon Dube, Azure/Office 365 Architect
Commsverse
FAQs
Can Microsoft Teams be used as a call center?
Yes, Microsoft Teams can be used as a call center when paired with a third-party contact center, such as Landis Contact Center.
Out of the box, Teams has basic call functionality, like auto attendants and call queues, but those features lack some advanced functionalities, such as skills-based routing, in-depth analytics and reports, and multichannel communication. Landis Contact Center is certified for Microsoft Teams and delivers these advanced features and many more.
How does Landis Contact Center integrate with Microsoft Teams?
Landis Contact Center integrates directly with Microsoft Teams using the Extend model, enabling contact center functionalities within the Teams environment by using Microsoft’s native Communication APIs. This ensures call audio remains within your secure Teams ecosystem, enhancing data security and compliance. The solution mirrors Teams’ look and feel, providing a familiar user experience, and enhances Teams calling with features such as live call monitoring and wallboards, powerful IVR for smart routing, advanced queue routing options (including skills-based routing), historical queue and agent reports and call pop integration. Call recording is available as an add-on.
How long does Landis Contact Center set up and deployment take?
Being tightly integrated into Microsoft Teams, the setup process for Landis Contact Center is streamlined:
- Initial Setup: Less than an hour.
- Full Configuration for Simple Setups: This can typically be completed in 1-3 hours.
- Complicated Setups: Might take a few days, depending on the complexity of the configuration.
Please note, strategic decisions regarding call flow and customer experience may necessitate additional time. We recommend allocating time for thorough testing and final refinements before launching to guarantee optimal performance.
What resources are available for tracking a caller’s experience in the call center?
Landis Contact Center offers Call Details Reports and Live Wallboards to track a caller’s experience. Call Details Reports combine key data like call recordings, transcriptions, sentiment analysis, and queue times to help identify and resolve issues. Live Wallboards provide real-time updates on call activity, wait times, and agent status, making it easy to monitor and manage team performance.
Is there an option for live call monitoring for Microsoft Teams?
Yes, Landis Contact Center offers live call monitoring options where managers can anonymously listen to calls, whisper tips to agents without the caller hearing, or barge in to participate directly when needed. Learn more here.
What are the policies around call recording for Microsoft Teams?
Landis Contact Center provides flexible call recording policies that allow administrators to determine who can start or stop recordings. Options include on-demand recording, where agents initiate recordings, or always-on recording with the ability to stop or without the option to stop. Access to recordings can be tightly controlled, granting permissions to agents, managers, or specific roles, and recordings are stored securely in Azure with customizable retention settings.
Is support included with Landis software? What kind of support is available?
Our in-house support team offers free support for all and 24/7 emergency support to clients.
What is the price for Landis Contact Center?
What are the call functions and features of Microsoft Teams?
Microsoft Teams offers call functions such as voice and video calls, call forwarding, auto attendants, basic call queues, and voicemail. When using integrated third-party solutions such as Landis Contact Center, you can have advanced IVRs, more queue routing options, live analytics, historical reports, workforce management, manager tools, policy call recording and more, all integrated into your Teams Voice calling environment.
News & Resources
- Landis & Microsoft News
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