A Contact Center for Microsoft Teams built using the native Microsoft Communication APIs
Simple
Simple & Fast to Buy, Setup, & Use
Familiar
Looks & Feels like Microsoft Teams & Office 365
Powerful
Most Requested Features like Live Wallboards, Reporting, Recording
Open
Works with Microsoft Power Apps, Automate & BI
Trusted
A Solution Built on Microsoft Teams & Azure that "Just Works"
Contact Center for Microsoft Teams Features
Analytics
Live and historical analytics of call history
Call Recording
Ability to assign policies to record calls
Reporting
Report on customer engagment
Wall Boards
Live wall boards allow agents and managers to monitor performance
Managers can join problem calls
Visual Monitor
Visually monitor ongoing calls with speech to text
Sentiment
Analyze call content for proper sentiment
Wrap Up Tracking
Record call outcome
CRM Integration
Microsoft Dynamics, Salesforce, ServiceNow, and more call pop integration
Courtesy Callback
Callers can request call back
Music On Hold
Select queue music on hold
Azure AD Sign-In
Security & Convenience of Azure AD
Microsoft Power Apps
Works with Microsoft Power BI, Power Automate & PowerApps
Skills Routing
Route to an agent based on their skill
Contact Center for Microsoft Teams News
9/1/2020 - Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled "How to Optimize Microsoft Teams With Cloud Contact Center Platforms" write that "Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality..."
Landis Technologies welcomes you to join CommsvNext's annual Microsoft Ignite event "Don't Hate…Federate" on September 21st from 4-6pm PDT.
CommsvNext organizer Adam Ball notes "The annual Microsoft Ignite CommsvNext party! Since we can't be live in person, we're going virtual, reality that is! We are going to bring the party to everyone with AltSpaceVR."
8/20/2020 -Â In the August 2020 episode of the o365Eh! podcast Landis Technologies CEO Matt Landis gave an overview of the Landis Contact Center for Microsoft Teams: Business focus, product differentiator, product architecture, advanced & challenging scenarios and the experience of being part of that Connected Contact Center for Microsoft Teams Certification Program.
8/6/2020 - The Landis Contact Center for Microsoft Teams is participating in the Microsoft 365 App Compliance Program for Teams Apps to make it easier for your security and compliance group to bring the Landis Contact Center Teams app into your Microsoft 365 environment.
The Landis Contact Center App for Microsoft Teams is "Publisher verified", and "Microsoft Teams App Security & Compliance Publisher Attested" at this time and is currently in the process of Microsoft 365 App Compliance certification.
07/15/2020 - Microsoft recognizes Landis Contact Center as participating in the Contact Center for Microsoft Teams Certification Program.
"Landis Technologies is committed to bringing a Graph Communication API based Contact Center solution that is built on native Microsoft Teams and very easy to setup and use", says managing owner at Landis Technologies, Matt Landis. "We are hearing from our customers that SBC-integrated contact center services can have a lot of unexpected complexity..."
What the Industry is Saying About Contact Center for Microsoft Teams
Offering a great range of features for us
"...Landis Contact Center for Teams is currently offering a great range of features for us."
Landis Technologies LLC
2020-09-11T16:38:22-04:00
Private Preview Customer Feedback
https://landistechnologies.com/testimonials/landis-contact-center-for-teams-is-currently-offering-a-great-range-of-features-for-us/
Easy & Simple to Deploy
Easy & Simple to Deploy
Landis Technologies LLC
2020-01-06T13:21:53-05:00
Gary Wood, Nuwave
https://landistechnologies.com/testimonials/easy-simple-to-deploy/
I am looking forward to this [contact center for Microsoft Teams]
"If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]"
Landis Technologies LLC
2020-01-06T13:22:32-05:00
Grady Pace, Senior Technologist
source
https://landistechnologies.com/testimonials/i-am-looking-forward-to-this-contact-center-for-microsoft-teams/
Landis Technologies has always been early innovators…
Landis Technologies has always been early Microsoft Skype for Business and Teams innovators...
Landis Technologies LLC
2020-01-06T13:28:32-05:00
Kevin Kieller, UC & Collaboration Strategist
source
https://landistechnologies.com/testimonials/landis-technologies-has-always-been-early-innovators/
…a very capable company…
"...I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]..."
Landis Technologies LLC
2020-01-06T13:30:50-05:00
Steven Collier, Microsoft MVP
source
https://landistechnologies.com/testimonials/a-very-capable-company/
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
Landis Technologies LLC
2020-01-07T08:33:53-05:00
Rob Scott, UC Today
source
https://landistechnologies.com/testimonials/the-landis-contact-center-for-microsoft-teams-solution-will-be-an-excellent-accompanying-technology/
Contact Center solution that integrates seamlessly with Microsoft Teams….
Landis Technologies...Contact Center solution that integrates seamlessly with Microsoft Teams....
Landis Technologies LLC
2020-01-13T11:31:23-05:00
Commsverse
source
https://landistechnologies.com/testimonials/contact-center-solution-that-integrates-seamlessly-with-microsoft-teams/
Live speech to text and sentiment looks awesome
Landis Contact Center for Microsoft Teams live speech to text and sentiment looks awesome
Landis Technologies LLC
2020-01-16T11:01:28-05:00
Brandon Dube, Azure/Office 365 Architect
source
https://landistechnologies.com/testimonials/live-speech-to-text-and-sentiment-looks-awesome/
Microsoft Teams is the perfect platform for contact centers
Landis Contact Center for Microsoft Teams is an epic move - Microsoft Teams is the perfect platform for contact centers!
Landis Technologies LLC
2020-01-16T11:06:55-05:00
Tairque Khermraj, Executive Consultant
source
https://landistechnologies.com/testimonials/microsoft-teams-is-the-perfect-platform-for-contact-centers/
very confident that this will be our Contact Center Solution for Teams in the near future.
I am just starting to test (Preview) your [Microsoft Teams Contact Center] product and I'm very confident that this will...
Landis Technologies LLC
2020-01-16T12:02:30-05:00
Microsoft Office Apps & Services MVP
https://landistechnologies.com/testimonials/very-confident-that-this-will-be-our-contact-center-solution-for-teams-in-the-near-future/
Quick & nimble getting a Microsoft Teams Contact Center proposal…
"It's been a pleasure working with Wendell Martin [at Landis Technologies] providing the contact center piece on this RFP. So...
Landis Technologies LLC
2020-07-02T10:38:42-04:00
Jens Madsen, Intelligent Communications Architect, Software One
source
https://landistechnologies.com/testimonials/its-been-a-pleasure-to-work-with-wendell-martin-at-landis-technologies/
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Landis Technologies LLC
Trusted By Organizations Such As...
60
Countries where our products are used
300
Microsoft UC Partners that sell & support our products
2,000
Organizations that trust our Microsoft UC products