A Contact Center for Microsoft Teams built using the native Microsoft Communication APIs
Simple
Simple & Fast to Buy, Setup, & Use
Familiar
Looks & Feels like Microsoft Teams & Office 365
Powerful
Most Requested Features like Live Wallboards, Reporting, Recording
Open
Works with Microsoft Power Apps, Automate & BI
Trusted
A Solution Built on Microsoft Teams & Azure that "Just Works"
Contact Center for Microsoft Teams Features
Analytics
Live and historical analytics of call history
Call Recording
Ability to assign policies to record calls
Reporting
Report on customer engagment
Wall Boards
Live wall boards allow agents and managers to monitor performance
Managers can join problem calls
Visual Monitor
Visually monitor ongoing calls with speech to text
Sentiment
Analyze call content for proper sentiment
Wrap Up Tracking
Record call outcome
CRM Integration
Microsoft Dynamics, Salesforce, ServiceNow, and more call pop integration
Courtesy Callback
Callers can request call back
Music On Hold
Select queue music on hold
Azure AD Sign-In
Security & Convenience of Azure AD
Microsoft Power Apps
Works with Microsoft Power BI, Power Automate & PowerApps
Skills Routing
Route to an agent based on their skill
Contact Center for Microsoft Teams News
Microsoft Makes Progress on Teams Client API for Call Control
On Microsoft Teams UserVoice, Microsoft has marked the “Teams Client API for Call Control” as “Under Review” by Alex (Teams...
Read MoreSupporting Teams Community by being a Gold Sponsor of Commsverse 2020 Online
06/26/2020 – Landis Technologies is glad to support the Microsoft Teams Community by being a Gold Sponsor of the Commsverse...
Read MoreLandis Technologies Releases Policy Call Recording for Microsoft Teams
Landis Technologies is excited to announce Policy Call Recording for Teams, the first component of our Microsoft Teams first Contact...
Read MoreLandis Technologies Demonstrates Data Driven Call Routing for Microsoft Teams
Landis Technologies is demonstrating data driven call routing IVRs for Microsoft Teams as part of the Landis Contact Center for...
Read MoreWhat the Industry Is Saying
Easy & Simple to Deploy
Easy & Simple to Deploy
Landis Technologies LLC
2020-01-06T13:21:53-05:00
Gary Wood, Nuwave
https://landistechnologies.com/testimonials/easy-simple-to-deploy/
I am looking forward to this [contact center for Microsoft Teams]
"If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]"
Landis Technologies LLC
2020-01-06T13:22:32-05:00
Grady Pace, Senior Technologist
source
https://landistechnologies.com/testimonials/i-am-looking-forward-to-this-contact-center-for-microsoft-teams/
Landis Technologies has always been early innovators…
Landis Technologies has always been early Microsoft Skype for Business and Teams innovators...
Landis Technologies LLC
2020-01-06T13:28:32-05:00
Kevin Kieller, UC & Collaboration Strategist
source
https://landistechnologies.com/testimonials/landis-technologies-has-always-been-early-innovators/
…a very capable company…
"...I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]..."
Landis Technologies LLC
2020-01-06T13:30:50-05:00
Steven Collier, Microsoft MVP
source
https://landistechnologies.com/testimonials/a-very-capable-company/
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
Landis Technologies LLC
2020-01-07T08:33:53-05:00
Rob Scott, UC Today
source
https://landistechnologies.com/testimonials/the-landis-contact-center-for-microsoft-teams-solution-will-be-an-excellent-accompanying-technology/
Contact Center solution that integrates seamlessly with Microsoft Teams….
Landis Technologies...Contact Center solution that integrates seamlessly with Microsoft Teams....
Landis Technologies LLC
2020-01-13T11:31:23-05:00
Commsverse
source
https://landistechnologies.com/testimonials/contact-center-solution-that-integrates-seamlessly-with-microsoft-teams/
Live speech to text and sentiment looks awesome
Landis Contact Center for Microsoft Teams live speech to text and sentiment looks awesome
Landis Technologies LLC
2020-01-16T11:01:28-05:00
Brandon Dube, Azure/Office 365 Architect
source
https://landistechnologies.com/testimonials/live-speech-to-text-and-sentiment-looks-awesome/
Microsoft Teams is the perfect platform for contact centers
Landis Contact Center for Microsoft Teams is an epic move - Microsoft Teams is the perfect platform for contact centers!
Landis Technologies LLC
2020-01-16T11:06:55-05:00
Tairque Khermraj, Executive Consultant
source
https://landistechnologies.com/testimonials/microsoft-teams-is-the-perfect-platform-for-contact-centers/
very confident that this will be our Contact Center Solution for Teams in the near future.
I am just starting to test (Preview) your [Microsoft Teams Contact Center] product and I'm very confident that this will...
Landis Technologies LLC
2020-01-16T12:02:30-05:00
Microsoft Office Apps & Services MVP
https://landistechnologies.com/testimonials/very-confident-that-this-will-be-our-contact-center-solution-for-teams-in-the-near-future/
Quick & nimble getting a Microsoft Teams Contact Center proposal…
"It's been a pleasure working with Wendell Martin [at Landis Technologies] providing the contact center piece on this RFP. So...
Landis Technologies LLC
2020-07-02T10:38:42-04:00
Jens Madsen, Intelligent Communications Architect, Software One
source
https://landistechnologies.com/testimonials/its-been-a-pleasure-to-work-with-wendell-martin-at-landis-technologies/
10
Landis Technologies LLC
60
Countries where our products are used
300
Microsoft UC Partners that sell & support our products
2,000
Organizations that trust our Microsoft UC products