Contact Center for Microsoft Teams made easy

Managing customer interactions shouldn’t be complicated.
Landis Contact Center gives you the visibility, smart routing, and seamless Teams integration you need to deliver the best customer experience. Boost your agent performance and improve customer satisfaction—without the hassle of complex systems.

Landis Contact Center Overview Video

TRUSTED BY LEADING ORGANIZATIONS GLOBALLY

Do you know what's happening in your contact center?

Get Total Visibility for Optimal Customer Service

You need clear insights into your contact center’s performance to improve customer experience and agent efficiency.

Landis Contact Center gives you comprehensive visibility on what’s happening through live dashboards, detailed analytics, and historical reporting. Managers can monitor real-time agent performance, track availability, and use live sentiment analysis to identify agents needing coaching. Detailed reporting is available out of the box, making it effortless to find optimization opportunities.

Make informed decisions with data that matters, right within Microsoft Teams.

ARE YOUR CUSTOMERS REACHING THE SUPPORT THEY NEED?

Smart Routing for the Best Customer Experience

No one wants to waste time or frustrate customers. You need smart routing to avoid long wait times and misrouted calls.

Landis Contact Center ensures customers reach the right agent every time. You can start with the standard IVR tools or use intelligent routing capabilities with integrations to get the caller straight to the right team. Use queue routing options to connect them to available agents quickly, and enable skills-based routing to automatically match customers with the most qualified agents. Real-time monitoring allows managers to ensure agent availability, and our coaching tools enable them to step in and assist when needed.

Ensure every customer reaches the right support resource quickly—improving satisfaction, reducing frustration, and building lasting customer relationships.

Tired of complicated contact center solutions?

The Contact Center for Microsoft Teams That Everyone Will Love

No one wants a complicated, hard-to-use system. Get the certified Microsoft Teams Contact Center solution that your whole team will appreciate.

Built specifically for Microsoft Teams, Landis Contact Center is natively integrated and has the features that everyone loves. 

Admins love the simple setup with helpful defaults, while still maintaining granular control over permissions for easy task delegation.

Managers appreciate the live stats for monitoring team performance, plus the ability to manage agent status and adjust settings on the fly.

Agents love having intuitive status controls, customer context at their fingertips, and real-time insights through live wallboards and leaderboards—all within the familiar Teams environment they use every day.

Simple, customizable, and backed by 24/7 in-house support Landis Contact Center is designed to provide you complete peace of mind.

Unlock the Full Potential of Teams Calling

As a certified Microsoft Teams Contact Center solution, Landis Contact Center enables your Teams call center to deliver top-notch customer service effortlessly, improving productivity and customer satisfaction through seamless integration with the tools you already trust.

Trusted

Trusted

A Solution Built on Microsoft Teams & Azure. Secure, Dependable, Proven

Powerful

Powerful

Most Requested Features like Live Wallboards, Reporting, & Recording

Familiar

Familiar

Looks & Feels like Microsoft Teams & Microsoft 365

Open

Open

Works with Microsoft Power Apps, Automate and BI.

Simple

Simple

Simple & Fast to Buy, Setup, & Use

All the Features You Need to Be Effective and Efficient

Designed to give you everything you need—without the complexity you don’t. Our features help you deliver outstanding customer service while making your agents more productive. Landis Contact Center equips you with the right capabilities to improve both efficiency and customer satisfaction.

Advanced Queues Features

Advanced Queues Features

• Skills Based and other routing options
• Hold Music and Marketing Messages
• Call pop and webhook integrations

Reports & Analytics

Reports & Analytics

Get detailed call history reports and KPIs for your contact center:
• Queues & IVRs
• Agent Performance
• Wrapup Answers

Live Stats & Wallboards

Live Stats & Wallboards

allow agents and managers to monitor performance at a glance. Stay on top of which teams need assistance.

IVRs &
Smart Routing

IVRs &
Smart Routing

From basic IVR features to regex and data dips to dynamically route callers, we have it all!

Expert Support Included

Expert Support

In-house expert support is included for all customers.
24/7 emergency support is available.

Seamless Integrations

Seamless Integrations

Connect to your CRM and other external systems with webhooks and PowerPlatform integrations.

Call Recording

Call Recording

Automatic or on-demand recording. Manage whether some or all calls are recorded with assigned policies.

Quick Setup

Quick Setup

Fully integrated Extend model contact center. Get started in hours, not days. Try all the features with a 30-day free trial today!

Comprehensive Visibility

Comprehensive Visibility

for your managers:
• Reports & Live Stats
• Live sentiment
• Call Details drill down
• Listen, Whisper and Barge In coaching tools

FAQs

Can Microsoft Teams be used as a call center?

Yes, Microsoft Teams can be used as a call center when paired with a third-party contact center, such as Landis Contact Center.

Out of the box, Teams has basic call functionality, like auto attendants and call queues, but those features lack some advanced functionalities, such as skills-based routing, in-depth analytics and reports, and multichannel communication. Landis Contact Center is certified for Microsoft Teams and delivers these advanced features and many more.

Landis Contact Center integrates directly with Microsoft Teams using the Extend model, enabling contact center functionalities within the Teams environment by using Microsoft’s native Communication APIs. This ensures call audio remains within your secure Teams ecosystem, enhancing data security and compliance. The solution mirrors Teams’ look and feel, providing a familiar user experience, and enhances Teams calling with features such as live call monitoring and wallboards, powerful IVR for smart routing, advanced queue routing options (including skills-based routing), historical queue and agent reports and call pop integration. Call recording is available as an add-on.

Being tightly integrated into Microsoft Teams, the setup process for Landis Contact Center is streamlined:

  • Initial Setup: Less than an hour.  
  • Full Configuration for Simple Setups: This can typically be completed in 1-3 hours.
  • Complicated Setups: Might take a few days, depending on the complexity of the configuration.

Please note, strategic decisions regarding call flow and customer experience may necessitate additional time. We recommend allocating time for thorough testing and final refinements before launching to guarantee optimal performance.

Landis Contact Center offers Call Details Reports and Live Wallboards to track a caller’s experience. Call Details Reports combine key data like call recordings, transcriptions, sentiment analysis, and queue times to help identify and resolve issues. Live Wallboards provide real-time updates on call activity, wait times, and agent status, making it easy to monitor and manage team performance.

Yes, Landis Contact Center offers live call monitoring options where managers can anonymously listen to calls, whisper tips to agents without the caller hearing, or barge in to participate directly when needed. Learn more here

Landis Contact Center provides flexible call recording policies that allow administrators to determine who can start or stop recordings. Options include on-demand recording, where agents initiate recordings, or always-on recording with the ability to stop or without the option to stop. Access to recordings can be tightly controlled, granting permissions to agents, managers, or specific roles, and recordings are stored securely in Azure with customizable retention settings.

Our in-house support team offers free support for all and 24/7 emergency support to clients.

Discover our simple, user-based pricing on our Pricing Page and get a customized quote for your user count.

Microsoft Teams offers call functions such as voice and video calls, call forwarding, auto attendants, basic call queues, and voicemail. When using integrated third-party solutions such as Landis Contact Center, you can have advanced IVRs, more queue routing options, live analytics, historical reports, workforce management, manager tools, policy call recording and more, all integrated into your Teams Voice calling environment.

News & Resources

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