A Contact Center for Microsoft Teams, built using the native Microsoft Communication APIs
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Simple
Simple & Fast to Buy, Setup, & Use
Familiar
Looks & Feels like Microsoft Teams & Microsoft 365
Powerful
Most Requested Features like Live Wallboards, Reporting, Recording
Open
Works with Microsoft Power Apps, Automate & BI
Trusted
A Solution Built on Microsoft Teams & Azure that "Just Works"
Contact Center for Microsoft Teams Features
Analytics
Live and historical analytics of call history
Call Recording
Ability to assign policies to record calls
Reporting
Report on customer engagement
Wall Boards
Live wall boards allow agents and managers to monitor performance
Managers can join problem calls
Visual Monitor
Visually monitor ongoing calls with speech to text
Sentiment
Analyze call content for proper sentiment
Wrap Up Tracking
Record call outcome
CRM Integration
Microsoft Dynamics, Salesforce, ServiceNow, and more call pop integration
Courtesy Callback
Callers can request call back
Music On Hold
Select queue music on hold
Azure AD Sign-In
Security & Convenience of Azure AD
Microsoft Power Platform
Works with Microsoft Power BI, Power Automate & Power Apps
Skills Routing
Route to an agent based on their skill
Contact Center for Microsoft Teams News
Landis Technologies is announcing that the Landis Attendant Console for Microsoft Teams is now generally available. This had been made possible by Microsoft releasing the first iteration of the Teams Azure Communication API to GA.
What is a Microsoft Teams Attendant Console? A soft client attendant has the following features: A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls; Common, everyday tasks should be efficient; Easily search contacts, easy access to a large amount of contacts & quick overview of their status; Easily see caller context and provides ability to tailor receptionist experience, customize to fit needs.
3/3/2022 - Landis Technologies continues a constant update schedule to continue to make the Landis Attendant Console for Microsoft Teams the ideal, go-to receptionist console for Microsoft Teams around the world. In their latest update they continue emphasizing their solution "Is Familiar & looks & feels just like Microsoft Teams" by utilizing the Very Peri color in themes while adding features to enhance call handling like a distinct presence indicator for when contacts are "In A Call" versus "Busy".
What the Industry is Saying About Contact Center for Microsoft Teams
Offering a great range of features for us
"...Landis Contact Center for Teams is currently offering a great range of features for us."
Landis Technologies LLC
2020-09-11T16:38:22-04:00
Private Preview Customer Feedback
https://landistechnologies.com/testimonials/landis-contact-center-for-teams-is-currently-offering-a-great-range-of-features-for-us/
The First Company To Integrate with Teams using the Extend Model
"Landis Technologies...is the [first] company I’m aware of that has developed contact center functionality that integrates with Teams using the...
Landis Technologies LLC
2021-07-30T09:56:58-04:00
Brent Kelly, NoJitter
source
https://landistechnologies.com/testimonials/the-first-company-to-integrate-with-teams-using-the-extend-model/
Easy & Simple to Deploy
Easy & Simple to Deploy
Landis Technologies LLC
2020-01-06T13:21:53-05:00
Gary Wood, Nuwave
https://landistechnologies.com/testimonials/easy-simple-to-deploy/
I am looking forward to this [contact center for Microsoft Teams]
"If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]"
Landis Technologies LLC
2020-01-06T13:22:32-05:00
Grady Pace, Senior Technologist
source
https://landistechnologies.com/testimonials/i-am-looking-forward-to-this-contact-center-for-microsoft-teams/
Landis Technologies has always been early innovators…
Landis Technologies has always been early Microsoft Skype for Business and Teams innovators...
Landis Technologies LLC
2020-01-06T13:28:32-05:00
Kevin Kieller, UC & Collaboration Strategist
source
https://landistechnologies.com/testimonials/landis-technologies-has-always-been-early-innovators/
…a very capable company…
"...I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]..."
Landis Technologies LLC
2020-01-06T13:30:50-05:00
Steven Collier, Microsoft MVP
source
https://landistechnologies.com/testimonials/a-very-capable-company/
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
Landis Technologies LLC
2020-01-07T08:33:53-05:00
Rob Scott, UC Today
source
https://landistechnologies.com/testimonials/the-landis-contact-center-for-microsoft-teams-solution-will-be-an-excellent-accompanying-technology/
Contact Center solution that integrates seamlessly with Microsoft Teams….
Landis Technologies...Contact Center solution that integrates seamlessly with Microsoft Teams....
Landis Technologies LLC
2020-01-13T11:31:23-05:00
Commsverse
source
https://landistechnologies.com/testimonials/contact-center-solution-that-integrates-seamlessly-with-microsoft-teams/
Live speech to text and sentiment looks awesome
Landis Contact Center for Microsoft Teams live speech to text and sentiment looks awesome
Landis Technologies LLC
2020-01-16T11:01:28-05:00
Brandon Dube, Azure/Office 365 Architect
source
https://landistechnologies.com/testimonials/live-speech-to-text-and-sentiment-looks-awesome/
Microsoft Teams is the perfect platform for contact centers
Landis Contact Center for Microsoft Teams is an epic move - Microsoft Teams is the perfect platform for contact centers!
Landis Technologies LLC
2020-01-16T11:06:55-05:00
Tairque Khermraj, Executive Consultant
source
https://landistechnologies.com/testimonials/microsoft-teams-is-the-perfect-platform-for-contact-centers/
very confident that this will be our Contact Center Solution for Teams in the near future.
I am just starting to test (Preview) your [Microsoft Teams Contact Center] product and I'm very confident that this will...
Landis Technologies LLC
2020-01-16T12:02:30-05:00
Microsoft Office Apps & Services MVP
https://landistechnologies.com/testimonials/very-confident-that-this-will-be-our-contact-center-solution-for-teams-in-the-near-future/
Quick & nimble getting a Microsoft Teams Contact Center proposal…
"It's been a pleasure working with Wendell Martin [at Landis Technologies] providing the contact center piece on this RFP. So...
Landis Technologies LLC
2020-07-02T10:38:42-04:00
Jens Madsen, Intelligent Communications Architect, Software One
source
https://landistechnologies.com/testimonials/its-been-a-pleasure-to-work-with-wendell-martin-at-landis-technologies/
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Landis Technologies LLC
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