6 Challenges to Consider Before Implementing a Microsoft Teams Contact Center
Table of Contents Diverse Customer Needs and Expectations Timing Deployments to Avoid Business Disruptions Navigating
January 15, 2025
Landis Contact Center for Microsoft Teams
Helps your business unlock the full potential of Teams calling. As a certified Microsoft Teams Contact Center solution, it enables your Teams call center to deliver top-notch customer service effortlessly, improving productivity and customer satisfaction through seamless integration with the tools you already trust.
Trusted
A Solution Built on
Microsoft Teams & Azure.
Secure, Dependable, Proven
Powerful
Most Requested Features like Live Wallboards, Reporting, & Recording
Familiar
Looks & Feels like Microsoft Teams & Microsoft 365
Open
Works with the Microsoft Power Apps, Automate, & BI
Simple
Simple & Fast to Buy, Setup, & Use
Trusted by
Contact Center for Microsoft Teams Features
Reporting
Report on customer engagement
Advanced Queue Functionality
Advanced Queue functionality bring all the functionality to turn Microsoft Teams platform into your contact center: Skills based routing, barge in, live insight and interaction with calls in queue, advanced options for callers while in queue and more.
Wall Board
Live queue statistics report real-time on calls in Landis Contact Center queues. Allows contact center managers and agents with access to view many statistics related to calls in queue.
Contact Center for Microsoft Teams News
Customer Testimonial: Improving Communications at Colchester Institute with Landis Attendant Console
Introduction: Addressing Communication Challenges Colchester Institute, a further and higher education provider in the UK,
January 7, 2025
Smarter Chats, Upgraded Queues and More: Latest Contact Center Updates
At Landis, we’re committed to continuously improving the Contact Center experience for Microsoft Teams. Our
December 18, 2024
What the Industry is Saying About Contact Center for Microsoft Teams
“…integrating efficient contact center solutions with popular communication platforms like Microsoft Teams is becoming increasingly crucial for businesses. The Landis Contact Center stands out as a beacon of innovation in this domain. Landis Contact Center is not just compatible with Microsoft Teams – it is designed to blend seamlessly into it. This integration ensures a unified solution that feels familiar to Teams users, significantly reducing the learning curve and enhancing productivity.”
IPFone
“I’m a huge fan of Landis, their ethos, their way of working and their team… [Product is] simple, clean, easy to set up and install and above all, very powerful and customer led. From my first interaction many years ago, their truthful and ethical way of working was a fit for mine and I’m grateful to have them as a partner…”
James B., Charterhouse
“The Landis contact center solution helped us to alleviate Microsoft Teams limitations and allowed us to provide a better and richer telephony experience to our users.”
Dany Lam-Tow, Sanofi
…based on numerous successful projects, we recommend using Landis [Contact Center for Microsoft Teams] which is fully integrated with Teams resulting in a seamless user experience.
Communication Square
We have heard you guys saying ‘Easy and simple deployment’ for about 12 months now, and as we just saw, it is just that. Looks great
Gary Wood, Nuwave
“If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]”
Grady Pace, Senior Technologist
“Landis Technologies has always been early innovators. Originally leveraging and extending Microsoft Skype for Business and now doing the same for Microsoft Teams”
Kevin Kieller, UC & Collaboration Strategist
“…I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]…”
Steven Collier, Microsoft MVP
We Support the Microsoft Teams Community
35+
Countries where our products are used
300+
Microsoft UC Partners that sell & support our products
1K+
Organizations that trust our Microsoft UC products
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