A Contact Center for Microsoft Teams, built using the native Microsoft Communication APIs
Simple
Simple & Fast to Buy, Setup, & Use
Familiar
Looks & Feels like Microsoft Teams & Office 365
Powerful
Most Requested Features like Live Wallboards, Reporting, Recording
Open
Works with Microsoft Power Apps, Automate & BI
Trusted
A Solution Built on Microsoft Teams & Azure that "Just Works"
Contact Center for Microsoft Teams Features
Analytics
Live and historical analytics of call history
Call Recording
Ability to assign policies to record calls
Reporting
Report on customer engagment
Wall Boards
Live wall boards allow agents and managers to monitor performance
Managers can join problem calls
Visual Monitor
Visually monitor ongoing calls with speech to text
Sentiment
Analyze call content for proper sentiment
Wrap Up Tracking
Record call outcome
CRM Integration
Microsoft Dynamics, Salesforce, ServiceNow, and more call pop integration
Courtesy Callback
Callers can request call back
Music On Hold
Select queue music on hold
Azure AD Sign-In
Security & Convenience of Azure AD
Microsoft Power Platform
Works with Microsoft Power BI, Power Automate & Power Apps
Skills Routing
Route to an agent based on their skill
Contact Center for Microsoft Teams News
04/16/2021 -This week Landis Technologies did the first public demonstration of a Microsoft Teams Attendant Console that is a Teams client endpoint that will be able to sign in with a Microsoft Team user. "We intend to provide an Attendant Console for Microsoft Teams that people around the world love just like our Attendant Pro for Skype for Business product." says Paul Martin, Global Sales at Landis Technologies. "There is significant interest in this product which resulted in us hitting the Microsoft Teams meeting capacity, for which we apologize and welcome you to see a recording of the demo."
On 4/15/2021 at 10AM EST Landis Technologies will be hosting a webinar to demonstrate our new Landis Attendant Console for Microsoft Teams. This attendant console is written from the ground up on new client APIs to work seamlessly with Microsoft Teams. Our goal is to make the initial setup experience simple: 1) open the app, sign in with a Microsoft Teams login, #2) give the app permission to access Teams and 3) start taking & transferring calls. Receptionists can transfer efficiently with "1 Click" with the context about Teams users at a glance.
12/11/2020 - At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.
What the Industry is Saying About Contact Center for Microsoft Teams
very confident that this will be our Contact Center Solution for Teams in the near future.
I am just starting to test (Preview) your [Microsoft Teams Contact Center] product and I'm very confident that this will...
Landis Technologies LLC
2020-01-16T12:02:30-05:00
Microsoft Office Apps & Services MVP
https://landistechnologies.com/testimonials/very-confident-that-this-will-be-our-contact-center-solution-for-teams-in-the-near-future/
Quick & nimble getting a Microsoft Teams Contact Center proposal…
"It's been a pleasure working with Wendell Martin [at Landis Technologies] providing the contact center piece on this RFP. So...
Landis Technologies LLC
2020-07-02T10:38:42-04:00
Jens Madsen, Intelligent Communications Architect, Software One
source
https://landistechnologies.com/testimonials/its-been-a-pleasure-to-work-with-wendell-martin-at-landis-technologies/
Offering a great range of features for us
"...Landis Contact Center for Teams is currently offering a great range of features for us."
Landis Technologies LLC
2020-09-11T16:38:22-04:00
Private Preview Customer Feedback
https://landistechnologies.com/testimonials/landis-contact-center-for-teams-is-currently-offering-a-great-range-of-features-for-us/
Easy & Simple to Deploy
Easy & Simple to Deploy
Landis Technologies LLC
2020-01-06T13:21:53-05:00
Gary Wood, Nuwave
https://landistechnologies.com/testimonials/easy-simple-to-deploy/
I am looking forward to this [contact center for Microsoft Teams]
"If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]"
Landis Technologies LLC
2020-01-06T13:22:32-05:00
Grady Pace, Senior Technologist
source
https://landistechnologies.com/testimonials/i-am-looking-forward-to-this-contact-center-for-microsoft-teams/
Landis Technologies has always been early innovators…
Landis Technologies has always been early Microsoft Skype for Business and Teams innovators...
Landis Technologies LLC
2020-01-06T13:28:32-05:00
Kevin Kieller, UC & Collaboration Strategist
source
https://landistechnologies.com/testimonials/landis-technologies-has-always-been-early-innovators/
…a very capable company…
"...I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]..."
Landis Technologies LLC
2020-01-06T13:30:50-05:00
Steven Collier, Microsoft MVP
source
https://landistechnologies.com/testimonials/a-very-capable-company/
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
Landis Technologies LLC
2020-01-07T08:33:53-05:00
Rob Scott, UC Today
source
https://landistechnologies.com/testimonials/the-landis-contact-center-for-microsoft-teams-solution-will-be-an-excellent-accompanying-technology/
Contact Center solution that integrates seamlessly with Microsoft Teams….
Landis Technologies...Contact Center solution that integrates seamlessly with Microsoft Teams....
Landis Technologies LLC
2020-01-13T11:31:23-05:00
Commsverse
source
https://landistechnologies.com/testimonials/contact-center-solution-that-integrates-seamlessly-with-microsoft-teams/
Live speech to text and sentiment looks awesome
Landis Contact Center for Microsoft Teams live speech to text and sentiment looks awesome
Landis Technologies LLC
2020-01-16T11:01:28-05:00
Brandon Dube, Azure/Office 365 Architect
source
https://landistechnologies.com/testimonials/live-speech-to-text-and-sentiment-looks-awesome/
Microsoft Teams is the perfect platform for contact centers
Landis Contact Center for Microsoft Teams is an epic move - Microsoft Teams is the perfect platform for contact centers!
Landis Technologies LLC
2020-01-16T11:06:55-05:00
Tairque Khermraj, Executive Consultant
source
https://landistechnologies.com/testimonials/microsoft-teams-is-the-perfect-platform-for-contact-centers/
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Landis Technologies LLC
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300
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2,000
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