A Solution Built on
Microsoft Teams & Azure.
Secure, Dependable, Proven
Most Requested Features like Live Wallboards, Reporting, & Recording
Looks & Feels like Microsoft Teams & Microsoft 365
Works with the Microsoft Power Apps, Automate, & BI
Simple & Fast to Buy, Setup, & Use
Live and historical analytics of call history
Report on customer engagement
Ability to assign policies to record calls
Live wall boards allow agents and managers to monitor performance
Advanced Queue functionality bring all the functionality to turn Microsoft Teams platform into your contact center: Skills based routing, barge in, live insight and interaction with calls in queue, advanced options for callers while in queue and more.
Advanced Queue functionality bring all the functionality to turn Microsoft Teams platform into your contact center: Skills based routing, barge in, live insight and interaction with calls in queue, advanced options for callers while in queue and more.
Live queue statistics report real-time on calls in Landis Contact Center queues. Allows contact center managers and agents with access to view many statistics related to calls in queue.
Landis Contact Center for Microsoft Teams announces its latest milestone: Achieving ISO 27001 certification from BSI and further solidifying its
In this article we will outline some of the common pain points when managing multiple calls with the Microsoft Teams
Learn about the features of the Queues app in Microsoft Teams that was just announced by Microsoft.
Learn about the features of the Queues app in Microsoft Teams that was just announced by Microsoft.
Introduction In this article we will talk about improving your Microsoft Teams Contact Center customer experience with artificial intelligence. We
“…integrating efficient contact center solutions with popular communication platforms like Microsoft Teams is becoming increasingly crucial for businesses. The Landis Contact Center stands out as a beacon of innovation in this domain. Landis Contact Center is not just compatible with Microsoft Teams – it is designed to blend seamlessly into it. This integration ensures a unified solution that feels familiar to Teams users, significantly reducing the learning curve and enhancing productivity.”
IPFone
“I’m a huge fan of Landis, their ethos, their way of working and their team… [Product is] simple, clean, easy to set up and install and above all, very powerful and customer led. From my first interaction many years ago, their truthful and ethical way of working was a fit for mine and I’m grateful to have them as a partner…”
James B., Charterhouse
“The Landis contact center solution helped us to alleviate Microsoft Teams limitations and allowed us to provide a better and richer telephony experience to our users.”
Dany Lam-Tow, Sanofi
…based on numerous successful projects, we recommend using Landis [Contact Center for Microsoft Teams] which is fully integrated with Teams resulting in a seamless user experience.
Communication Square
Source
We have heard you guys saying ‘Easy and simple deployment’ for about 12 months now, and as we just saw, it is just that. Looks great
Gary Wood, Nuwave
“If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]”
Grady Pace, Senior Technologist
source
“Landis Technologies has always been early innovators. Originally leveraging and extending Microsoft Skype for Business and now doing the same for Microsoft Teams”
Kevin Kieller, UC & Collaboration Strategist
source
“…I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]…”
Steven Collier, Microsoft MVP
source
Countries where our products are used
Microsoft UC Partners that sell & support our products
Organizations that trust our Microsoft UC products
Stay up to date with all new feature releases from Landis Technologies, updates from the Landis team and regular blog posts.
Landis Technologies Contact Center for Microsoft Teams analytics provides managers with tools to track and improve contact center performance. These tools include abandoned calls reports, live call traffic monitors, and agent/queue overviews.
This is an Attendant Console built for Microsoft Teams, using the native Microsoft Calling & Meeting APIs, by Landis Technologies. Sign up here to get notified about our Teams Attendant Console.
