Landis Contact Center for Microsoft Teams

The First Certified Contact Center for Microsoft Teams, built using the native Microsoft Communication APIs

A screenshot of the Landis Contact Center in use

Simple

Simple & Fast to Buy, Setup, & Use

Familiar

Looks & Feels like Microsoft Teams & Office 365

Powerful

Most Requested Features like Live Wallboards, Reporting, Recording

Open

Works with Microsoft Power Apps, Automate & BI

Trusted

A Solution Built on Microsoft Teams & Azure that "Just Works"

Contact Center for Microsoft Teams Upcoming Webinar

Contact Center for Microsoft Teams Features

Analytics

Live and historical analytics of call history

Call Recording

Ability to assign policies to record calls

Reporting

Report on customer engagment

Wall Boards

Live wall boards allow agents and managers to monitor performance
Managers can join problem calls

Visual Monitor

Visually monitor ongoing calls with speech to text

Sentiment

Analyze call content for proper sentiment
An abstract art illustration of Landis Contact Center for Microsoft Teams in use in an office environment

Wrap Up Tracking

Record call outcome

CRM Integration

Microsoft Dynamics, Salesforce, ServiceNow, and more call pop integration

Courtesy Callback

Callers can request call back

Music On Hold

Select queue music on hold

Azure AD Sign-In

Security & Convenience of Azure AD

Microsoft Power Apps

Works with Microsoft Power BI, Power Automate & PowerApps

Skills Routing

Route to an agent based on their skill

Contact Center for Microsoft Teams News

Landis Certified Contact Center for Microsoft Teams
Landis Technologies becomes the inaugural Certified Contact Center for Microsoft Teams after Microsoft unveils its Certified Microsoft Teams Solutions for Contact Center website. "We have worked very closely with Microsoft to bring contact center functionality to Microsoft Teams in as native of a way as possible and are honored to be the very first Microsoft Teams Certified Contact Center", says Landis Technologies managing owner Matt Landis.
Sept 22, 2020 - Microsoft Ignite 2020  - In the next few weeks Landis Technologies will be rolling out a significant update to our Contact Center for Teams Preview & after that we expect release to release the first parts of our Contact Center call queuing and routing to GA.
9/1/2020 - Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled "How to Optimize Microsoft Teams With Cloud Contact Center Platforms" write that "Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality..."
Landis Technologies welcomes you to join CommsvNext's annual Microsoft Ignite event "Don't Hate…Federate" on September 21st from 4-6pm PDT. CommsvNext organizer Adam Ball notes "The annual Microsoft Ignite CommsvNext party! Since we can't be live in person, we're going virtual, reality that is! We are going to bring the party to everyone with AltSpaceVR."
8/20/2020 - In the August 2020 episode of the o365Eh! podcast Landis Technologies CEO Matt Landis gave an overview of the Landis Contact Center for Microsoft Teams: Business focus, product differentiator, product architecture, advanced & challenging scenarios and the experience of being part of that Connected Contact Center for Microsoft Teams Certification Program.

What the Industry is Saying About Contact Center for Microsoft Teams

Gary Woods Nuwave

Easy & Simple to Deploy

Easy & Simple to Deploy

Gary Wood, Nuwave

Landis Technologies LLC
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2020-01-06T13:21:53-05:00

Gary Wood, Nuwave

Gary Woods Nuwave
Easy & Simple to Deploy
Grady Pace Microsoft Teams Contact Center

I am looking forward to this [contact center for Microsoft Teams]

"If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]"

Grady Pace, Senior Technologist
source

Landis Technologies LLC
5
2020-01-06T13:22:32-05:00

Grady Pace, Senior Technologist
source

Grady Pace Microsoft Teams Contact Center
"If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]"
Kevin Kieller Microsoft Teams Contact Center

Landis Technologies has always been early innovators…

Landis Technologies has always been early Microsoft Skype for Business and Teams innovators...

Kevin Kieller, UC & Collaboration Strategist
source

Landis Technologies LLC
5
2020-01-06T13:28:32-05:00

Kevin Kieller, UC & Collaboration Strategist
source

Kevin Kieller Microsoft Teams Contact Center
Landis Technologies has always been early Microsoft Skype for Business and Teams innovators...
Steven collier Microsoft Teams Contact Center

…a very capable company…

"...I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]..."

Steven Collier, Microsoft MVP
source

Landis Technologies LLC
5
2020-01-06T13:30:50-05:00

Steven Collier, Microsoft MVP
source

Steven collier Microsoft Teams Contact Center
"...I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]..."
Rob Scott Microsoft Teams Contact Center

the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology

the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology

Rob Scott, UC Today
source

Landis Technologies LLC
5
2020-01-07T08:33:53-05:00

Rob Scott, UC Today
source

Rob Scott Microsoft Teams Contact Center
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
Commsverse Microsoft Teams Contact Center

Contact Center solution that integrates seamlessly with Microsoft Teams….

Landis Technologies...Contact Center solution that integrates seamlessly with Microsoft Teams....

Commsverse
source

Landis Technologies LLC
5
2020-01-13T11:31:23-05:00

Commsverse
source

Commsverse Microsoft Teams Contact Center
Landis Technologies...Contact Center solution that integrates seamlessly with Microsoft Teams....
Brandon Dube Microsoft Teams Contact Center

Live speech to text and sentiment looks awesome

Landis Contact Center for Microsoft Teams live speech to text and sentiment looks awesome

Brandon Dube, Azure/Office 365 Architect
source

Landis Technologies LLC
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2020-01-16T11:01:28-05:00

Brandon Dube, Azure/Office 365 Architect
source

Brandon Dube Microsoft Teams Contact Center
Landis Contact Center for Microsoft Teams live speech to text and sentiment looks awesome
Tairque Khermraj

Microsoft Teams is the perfect platform for contact centers

Landis Contact Center for Microsoft Teams is an epic move - Microsoft Teams is the perfect platform for contact centers!

Tairque Khermraj, Executive Consultant
source

Landis Technologies LLC
5
2020-01-16T11:06:55-05:00

Tairque Khermraj, Executive Consultant
source

Tairque Khermraj
Landis Contact Center for Microsoft Teams is an epic move - Microsoft Teams is the perfect platform for contact centers!
MVP Microsoft Teams Contact Center

very confident that this will be our Contact Center Solution for Teams in the near future.

I am just starting to test (Preview) your [Microsoft Teams Contact Center] product and I'm very confident that this will...

Microsoft Office Apps & Services MVP

Landis Technologies LLC
5
2020-01-16T12:02:30-05:00

Microsoft Office Apps & Services MVP

MVP Microsoft Teams Contact Center
I am just starting to test (Preview) your [Microsoft Teams Contact Center] product and I'm very confident that this will be our Contact Center Solution for Teams in the near future.
Jens Madsen Microsoft Teams Contact Center

Quick & nimble getting a Microsoft Teams Contact Center proposal…

"It's been a pleasure working with Wendell Martin [at Landis Technologies] providing the contact center piece on this RFP. So...

Jens Madsen, Intelligent Communications Architect, Software One
source

Landis Technologies LLC
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2020-07-02T10:38:42-04:00

Jens Madsen, Intelligent Communications Architect, Software One
source

Jens Madsen Microsoft Teams Contact Center
"It's been a pleasure working with Wendell Martin [at Landis Technologies] providing the contact center piece on this RFP. So awesome that Landis Technologies are so nimble..."

Offering a great range of features for us

"...Landis Contact Center for Teams is currently offering a great range of features for us."

Private Preview Customer Feedback

Landis Technologies LLC
5
2020-09-11T16:38:22-04:00

Private Preview Customer Feedback

"...Landis Contact Center for Teams is currently offering a great range of features for us."
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Landis Technologies LLC

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2,000

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