Landis Contact Center for Microsoft Teams

A Contact Center for Microsoft Teams, built using the native Microsoft Communication APIs

A screenshot of the Landis Contact Center in use

Simple

Simple & Fast to Buy, Setup, & Use

Familiar

Looks & Feels like Microsoft Teams & Office 365

Powerful

Most Requested Features like Live Wallboards, Reporting, Recording

Open

Works with Microsoft Power Apps, Automate & BI

Trusted

A Solution Built on Microsoft Teams & Azure that "Just Works"

Contact Center for Microsoft Teams Features

Analytics

Live and historical analytics of call history

Call Recording

Ability to assign policies to record calls

Reporting

Report on customer engagment

Wall Boards

Live wall boards allow agents and managers to monitor performance
Managers can join problem calls

Visual Monitor

Visually monitor ongoing calls with speech to text

Sentiment

Analyze call content for proper sentiment
An abstract art illustration of Landis Contact Center for Microsoft Teams in use in an office environment

Wrap Up Tracking

Record call outcome

CRM Integration

Microsoft Dynamics, Salesforce, ServiceNow, and more call pop integration

Courtesy Callback

Callers can request call back

Music On Hold

Select queue music on hold

Azure AD Sign-In

Security & Convenience of Azure AD

Microsoft Power Platform

Works with Microsoft Power BI, Power Automate & Power Apps

Skills Routing

Route to an agent based on their skill

Contact Center for Microsoft Teams News

Landis Attendant Console for Microsoft Teams
04/16/2021 -This week Landis Technologies did the first public demonstration of a Microsoft Teams Attendant Console that is a Teams client endpoint that will be able to sign in with a Microsoft Team user. "We intend to provide an Attendant Console for Microsoft Teams that people around the world love just like our Attendant Pro for Skype for Business product." says Paul Martin, Global Sales at Landis Technologies. "There is significant interest in this product which resulted in us hitting the Microsoft Teams meeting capacity, for which we apologize and welcome you to see a recording of the demo."
On 4/15/2021 at 10AM EST Landis Technologies will be hosting a webinar to demonstrate our new Landis Attendant Console for Microsoft Teams. This attendant console is written from the ground up on new client APIs to work seamlessly with Microsoft Teams. Our goal is to make the initial setup experience simple: 1) open the app, sign in with a Microsoft Teams login, #2) give the app permission to access Teams and 3) start taking & transferring calls. Receptionists can transfer efficiently with "1 Click" with the context about Teams users at a glance.
12/11/2020 - At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.
Today Microsoft removes requirement for the "Advanced Communication License" for Microsoft Teams Contact Center & Compliance Recording. Microsoft ISV certified contact center and compliance call recording solutions no longer require the Advanced Communication License.
Sept 22, 2020 - Microsoft Ignite 2020  - In the next few weeks Landis Technologies will be rolling out a significant update to our Contact Center for Teams Preview & after that we expect release to release the first parts of our Contact Center call queuing and routing to GA.

What the Industry is Saying About Contact Center for Microsoft Teams

MVP Microsoft Teams Contact Center

very confident that this will be our Contact Center Solution for Teams in the near future.

I am just starting to test (Preview) your [Microsoft Teams Contact Center] product and I'm very confident that this will...

Microsoft Office Apps & Services MVP

Landis Technologies LLC
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2020-01-16T12:02:30-05:00

Microsoft Office Apps & Services MVP

MVP Microsoft Teams Contact Center
I am just starting to test (Preview) your [Microsoft Teams Contact Center] product and I'm very confident that this will be our Contact Center Solution for Teams in the near future.
Jens Madsen Microsoft Teams Contact Center

Quick & nimble getting a Microsoft Teams Contact Center proposal…

"It's been a pleasure working with Wendell Martin [at Landis Technologies] providing the contact center piece on this RFP. So...

Jens Madsen, Intelligent Communications Architect, Software One
source

Landis Technologies LLC
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2020-07-02T10:38:42-04:00

Jens Madsen, Intelligent Communications Architect, Software One
source

Jens Madsen Microsoft Teams Contact Center
"It's been a pleasure working with Wendell Martin [at Landis Technologies] providing the contact center piece on this RFP. So awesome that Landis Technologies are so nimble..."

Offering a great range of features for us

"...Landis Contact Center for Teams is currently offering a great range of features for us."

Private Preview Customer Feedback

Landis Technologies LLC
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2020-09-11T16:38:22-04:00

Private Preview Customer Feedback

"...Landis Contact Center for Teams is currently offering a great range of features for us."
Gary Woods Nuwave

Easy & Simple to Deploy

Easy & Simple to Deploy

Gary Wood, Nuwave

Landis Technologies LLC
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2020-01-06T13:21:53-05:00

Gary Wood, Nuwave

Gary Woods Nuwave
Easy & Simple to Deploy
Grady Pace Microsoft Teams Contact Center

I am looking forward to this [contact center for Microsoft Teams]

"If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]"

Grady Pace, Senior Technologist
source

Landis Technologies LLC
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2020-01-06T13:22:32-05:00

Grady Pace, Senior Technologist
source

Grady Pace Microsoft Teams Contact Center
"If it is anything like your other products I am looking forward to this [contact center for Microsoft Teams]"
Kevin Kieller Microsoft Teams Contact Center

Landis Technologies has always been early innovators…

Landis Technologies has always been early Microsoft Skype for Business and Teams innovators...

Kevin Kieller, UC & Collaboration Strategist
source

Landis Technologies LLC
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2020-01-06T13:28:32-05:00

Kevin Kieller, UC & Collaboration Strategist
source

Kevin Kieller Microsoft Teams Contact Center
Landis Technologies has always been early Microsoft Skype for Business and Teams innovators...
Steven collier Microsoft Teams Contact Center

…a very capable company…

"...I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]..."

Steven Collier, Microsoft MVP
source

Landis Technologies LLC
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2020-01-06T13:30:50-05:00

Steven Collier, Microsoft MVP
source

Steven collier Microsoft Teams Contact Center
"...I would also highlight Landis Technologies as a very capable company [in the Teams Voice/Contact Center solution space]..."
Rob Scott Microsoft Teams Contact Center

the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology

the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology

Rob Scott, UC Today
source

Landis Technologies LLC
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2020-01-07T08:33:53-05:00

Rob Scott, UC Today
source

Rob Scott Microsoft Teams Contact Center
the Landis Contact Center for Microsoft Teams solution will be an excellent accompanying technology
Commsverse Microsoft Teams Contact Center

Contact Center solution that integrates seamlessly with Microsoft Teams….

Landis Technologies...Contact Center solution that integrates seamlessly with Microsoft Teams....

Commsverse
source

Landis Technologies LLC
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2020-01-13T11:31:23-05:00

Commsverse
source

Commsverse Microsoft Teams Contact Center
Landis Technologies...Contact Center solution that integrates seamlessly with Microsoft Teams....
Brandon Dube Microsoft Teams Contact Center

Live speech to text and sentiment looks awesome

Landis Contact Center for Microsoft Teams live speech to text and sentiment looks awesome

Brandon Dube, Azure/Office 365 Architect
source

Landis Technologies LLC
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2020-01-16T11:01:28-05:00

Brandon Dube, Azure/Office 365 Architect
source

Brandon Dube Microsoft Teams Contact Center
Landis Contact Center for Microsoft Teams live speech to text and sentiment looks awesome
Tairque Khermraj

Microsoft Teams is the perfect platform for contact centers

Landis Contact Center for Microsoft Teams is an epic move - Microsoft Teams is the perfect platform for contact centers!

Tairque Khermraj, Executive Consultant
source

Landis Technologies LLC
5
2020-01-16T11:06:55-05:00

Tairque Khermraj, Executive Consultant
source

Tairque Khermraj
Landis Contact Center for Microsoft Teams is an epic move - Microsoft Teams is the perfect platform for contact centers!
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