Attendant Console for Microsoft Teams - Landis Technologies LLC

Expect the Landis Attendant Console for Microsoft Teams client-based solution in the coming months.

Simple

Simple to Buy, Setup, & Use

Familiar

Looks & Feels like Microsoft Teams & Office 365

Efficient

1-Click Call Transfer & Handling

Open

Works with the Microsoft Power Platform and Microsoft 365

Trusted

A Solution Built on Microsoft Teams & Azure that "Just Works"

Attendant Console for Microsoft Teams Features

Easy to Install

Very easy to implement, manage, and use.

Fast & Efficient Call Handling

1 Click Call Transfer & Handling that enables the user to easily handle calls in high call-flow environments

Teams User Presence

See Teams user availability at a glance

Call Recording*

Record and manage calls easily

*Requires Landis Contact Center

Microsoft Teams Look & Feel

Designed to be an uncomplicated, familiar interface that matches what the user may already be used to.

Microsoft 365 Calendar

Easily view user calendar for contact availability

Advanced Analytics*

Get in-depth insight into call data

*Requires Landis Contact Center

Attendant Console for Microsoft Teams News

How to Extend Skype for Business Online Usage Beyond July 31, 2021

Some of our Skype for Business Online users need additional time to upgrade their Attendant Console for Skype for Business or other Skype for Business extensions like Attendant Console, Public Announcement System, Door Bell, Elevator Phone, Virtual Receptionist or other ISV solution to Microsoft Teams. If you need additional time to upgrade to Microsoft Teams you request an extension.

June 1, 2021

Landis Attendant Console for Microsoft Teams Feature Spotlight: Easily Switch Between Audio Devices

05/28/2021 - In the Landis Attendant Console for Microsoft Teams "Feature Spotlight" we demonstrate the ability to quickly switch between audio devices with 1 click, touch or defined hotkey shortcut. We even show how users can toggle between commonly used audio devices, like a headset and speaker phone, using a Stream Deck.

May 28, 2021

Landis Presents “Filling Teams Voice Gaps” with Contact Center & Attendant Console at Teams UG 2021

05/25/2021 - Landis Technologies is presenting on "Filling Voice Gaps with Microsoft Teams Contact Center, Policy Recording & Attendant Console" at the Spring 2021 Virtual Teams UG Meeting on May 25 & 26.

May 26, 2021

Microsoft Teams Incoming Call Pop Up Functionality for Call Center Agents & Attendant Console Operators

05/07/2021 - Landis Technologies is providing a video demonstration of Microsoft Teams incoming "call pop up" functionality for call center agents & attendant operators. "This functionality provides the ability to show relevant call context for call to Microsoft Teams users", says Landis Technologies ceo Matt Landis. "Our 1-Click principle is applied to showing information about a caller even when the agent or receptionist dynamically switches between multiple calls."