Attendant Console for Microsoft Teams
Call Handling Made Easy
Landis Attendant Console for Microsoft Teams empowers your agents to connect every caller to the right person quickly. With caller context, team availability, and one-click transfers, your receptionists can handle multiple calls effortlessly—delivering the best possible first-touch customer experience.
TRUSTED BY LEADING ORGANIZATIONS GLOBALLY
Are your callers getting lost?
Efficient Call Handling for the Best First-Touch Customer Service
Front desk operators need the right tools and visibility to connect every caller quickly.
Landis Attendant Console equips front desk operators to manage multiple calls effortlessly. With caller context, calendar and presence statuses, and one-click transfers, your team ensures every caller reaches the right person—fast.
Make every first touch count—use Landis Attendant Console to connect callers quickly and professionally.
Is call handling in Teams frustrating your receptionists?
Empower Receptionists with the Ultimate Attendant Console for Microsoft Teams
Front desk receptionists manage high call volumes. They need the tools to handle them effectively.
Landis Attendant Console simplifies call management with an intuitive, all-in-one interface. Receptionists love the switchboard style app with the ability to seamlessly handle multiple calls, view caller context, access contact notes, check Teams presence statuses and calendar, and transfer calls with one click or custom keyboard shortcuts.
Equip agents with the tools to make their job more efficient and enjoyable, which leads to better caller experiences as well.
Struggling with Teams when you could be helping callers?
Optimize Your Front Desk Workflow
No one likes juggling multiple call windows in Teams. That’s why front desk agents love the efficiency of an attendant console.
Landis Attendant Console is purpose-built for efficient Microsoft Teams call handling. Whether it’s one-click call transfers, keyboard shortcuts, Teams presence and calendar availability, AI features, automated callback reminders, contact notes, call pop integration or advanced transfer options, it’s designed with user experience and efficiency top of mind.
Improve front desk agent efficiency with one simple change—get Landis Attendant Console today!
Unlock the Full Power of Teams Calling
Landis Attendant Console is a Microsoft Teams receptionist console purpose-built to simplify and streamline call management. It offers effortless handling of everyday calling tasks with powerful features like 1-click call transfers, customizable keyboard shortcuts, and call-back reminders to create a seamless, efficient experience for your front desk.
Trusted
Trusted
Powerful
Powerful
Familiar
Familiar
Open
Open
Simple
Simple
All the Features You Need to Be Effective and Efficient
Designed to give you everything you need—without the complexity you don’t. Our features help you deliver outstanding customer service while making your agents more productive. Landis Attendant Console equips you with the right capabilities to improve both efficiency and customer satisfaction.
1 Click Call Transfers
1 Click Call Transfer
• Consult Transfer
• Chat Consult Transfer
• Add Participant
• Transfer to Voicemail and more!
Callback Reminders
Callback Reminders
Customizable Keyboard Shortcuts
Customizable Keyboard Shortcuts
Fully Customizable Layout & Groups
Fully Customizable Layout & Groups
Set up favorites and other groups (such as departments).
Total Team Visibility:
Status and Calendar
Total Team Visibility
Create custom groups to easily find contacts.
Contact Notes
Contact Notes
Helpful AI Assistance
Helpful AI Features
Seamless Integrations
Seamless Integrations
Fully Compatible with Microsoft Teams
Teams Compatible
Ross Stern, Chalkline
James B., Charterhouse
CTI Solutions
Oscar Reyes, UCC
Tim Collins, Atlantech Online
Tomas Chladeck, Microsoft Product Manager
Pat Richard, MVP
T2M
Rick VanMatre – Brinkmann Constructors
Mark King – @UnplugThePBX
FAQs
Can I use Landis Attendant Console with Microsoft Teams?
Yes, Landis Attendant Console is designed to work seamlessly alongside Microsoft Teams. Switch to Landis Attendant Console to easily manage multiple calls, but still keep up with your chats and channels in Teams. Check your contacts’ presence and calendar before transferring calls and use advanced features like callback reminders, transfer to voicemail and chat consult transfer, all within the Landis Attendant Console app.Â
Will I need to answer calls within Microsoft Teams when using Landis Attendant Console?
No, you can answer calls within Landis Attendant Console with one click or with a keyboard shortcut. Easily manage multiple calls in a “single pane of glass”. No need to have Teams open. Easily transfer calls with one-click transfer and use advanced transfer types and callback reminders to make your job easier. See the Teams presence and calendar of your contacts before transferring to avoid having your callers being sent to voicemail. Or send the caller directly to voicemail with one click without disrupting the contact if they’re busy or aren’t available.Â
Install the the Landis Attendant Console desktop app to (optionally) suppress the Teams toast notifications automatically so you never answer calls in the wrong app.Â
How long does it take to set up and deploy Landis Attendant Console?
You can log in at ac.landis.cloud and start taking calls immediately. If you wish to use the Windows desktop app, you can download and install it in one minute. Note: If you’re the first Landis Attendant Console user in your organization, an admin must provide a one-time consent for the app before use.
Can I make outbound calls using Landis Attendant Console?
Yes, you can make outbound calls using Landis Attendant Console. Simply type or paste a phone number into the search bar to get started. For contacts in your directory, search for their record and click the phone icon to call them directly from within the console. You can also set up quick access shortcuts (which can be assigned keyboard shortcuts too) for frequently called contacts, making outbound calling even more efficient.
If you’re using the Windows desktop app, you can set Landis Attendant Console as the default app for tel: links, simplifying outbound calling.
Can I transfer calls directly to someone's voicemail?
Yes, Landis Attendant Console allows you to transfer callers directly to the voicemail of users in your organization with one click. This feature helps prevent disruptions when colleagues are busy or unavailable
(If you don’t see the option when handling a call, go to Settings > Advanced check “Enable Transfer to Voicemail”.)
Can I save notes for myself and for my colleagues?
Yes, Landis Attendant Console allows you to add personal notes to contacts or callers for future reference. Additionally, you can share these notes with colleagues by configuring a shared key, enabling synchronized note-sharing across users.
Can I handle multiple calls at the same time using Landis Attendant Console?
​Yes, with Landis Attendant Console, you can manage multiple calls at the same time in a “single pane of glass”, enhancing efficiency and productivity. You can enable visual and audible alerts for calls on hold and get notified of failed transfer attempts, ensuring timely attention to all calls. The intuitive interface allows agents to manage high call volumes seamlessly, with features like one-click call transfers, real-time presence indicators, and customizable keyboard shortcuts.
Can Landis Attendant Console be used with call queues?
Yes, you can answer any calls that would normally ring into your Teams app, including those from call queues. If you’re already part of a Teams call queue, no additional setup is needed. With Landis Contact Center integration enabled, agents can seamlessly sign in or out of those queues and update their agent status directly from the console.
What type of Teams call routing can I use with Landis Attendant Console?
Landis Attendant Console supports all Microsoft Teams call routing methods, including calls from auto attendants, call queues, and direct calls. It works with any Teams calling setup, whether you use Direct Routing, Operator Connect, or Microsoft Calling Plans.
Is support included with Landis software? What kind of support is available?
Yes, Landis Technologies provides in-house support at no cost to all customers, including 24/7 emergency assistance.
What is the price for Landis Attendant Console?
Discover our simple, user-based pricing on our Pricing Page and get a customized quote for your user count. Volume discounts are available for organizations with 25 or more users.Â
Do I have to use the desktop app? Can I use Landis Attendant Console in a browser?
You can use Landis Attendant Console in your browser at ac.landis.cloud. Almost all the features are available online, but the Windows desktop app for Landis Attendant Console offers additional benefits like Teams toast notification suppression, global keyboard shortcuts and tel: link handling, and ability focus on incoming calls.
News & Resources
- Landis Contact Center Articles
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