Attendant Console for Microsoft Teams

Call Handling Made Easy

Landis Attendant Console for Microsoft Teams empowers your agents to connect every caller to the right person quickly. With caller context, team availability, and one-click transfers, your receptionists can handle multiple calls effortlessly—delivering the best possible first-touch customer experience.

TRUSTED BY LEADING ORGANIZATIONS GLOBALLY

Are your callers getting lost?

Efficient Call Handling for the Best First-Touch Customer Service

Front desk operators need the right tools and visibility to connect every caller quickly.

Landis Attendant Console equips front desk operators to manage multiple calls effortlessly. With caller context, calendar and presence statuses, and one-click transfers, your team ensures every caller reaches the right person—fast.

Make every first touch count—use Landis Attendant Console to connect callers quickly and professionally.

Is call handling in Teams frustrating your receptionists?

Empower Receptionists with the Ultimate Attendant Console for Microsoft Teams

Front desk receptionists manage high call volumes. They need the tools to handle them effectively.

Landis Attendant Console simplifies call management with an intuitive, all-in-one interface. Receptionists love the switchboard style app with the ability to seamlessly handle multiple calls, view caller context, access contact notes, check Teams presence statuses and calendar, and transfer calls with one click or custom keyboard shortcuts. 

Equip agents with the tools to make their job more efficient and enjoyable, which leads to better caller experiences as well.

Struggling with Teams when you could be helping callers?

Optimize Your Front Desk Workflow

No one likes juggling multiple call windows in Teams. That’s why front desk agents love the efficiency of an attendant console.

Landis Attendant Console is purpose-built for efficient Microsoft Teams call handling. Whether it’s one-click call transfers, keyboard shortcuts, Teams presence and calendar availability, AI features, automated callback reminders, contact notes, call pop integration or advanced transfer options, it’s designed with user experience and efficiency top of mind.

Improve front desk agent efficiency with one simple change—get Landis Attendant Console today!

Unlock the Full Power of Teams Calling

Landis Attendant Console is a Microsoft Teams receptionist console purpose-built to simplify and streamline call management. It offers effortless handling of everyday calling tasks with powerful features like 1-click call transfers, customizable keyboard shortcuts, and call-back reminders to create a seamless, efficient experience for your front desk.

Trusted

Trusted

A Solution Built on Microsoft Teams & Azure. Secure, Dependable, Proven

Powerful

Powerful

1-Click Call Transfer Customizable Keyboard Shortcuts

Familiar

Familiar

Looks & Feels like Microsoft Teams & Microsoft 365

Open

Open

Works with Microsoft Power Apps, Automate and BI.

Simple

Simple

Simple & Fast to Buy, Setup, & Use

All the Features You Need to Be Effective and Efficient

Designed to give you everything you need—without the complexity you don’t. Our features help you deliver outstanding customer service while making your agents more productive. Landis Attendant Console equips you with the right capabilities to improve both efficiency and customer satisfaction.

1 Click Call Transfers

1 Click Call Transfer

• Safe Transfer
• Consult Transfer
• Chat Consult Transfer
• Add Participant
• Transfer to Voicemail and more!

Callback Reminders

Callback Reminders

Easily send chat or email callback reminders that include call details. Use AI features to add a summary.

Customizable Keyboard Shortcuts

Customizable Keyboard Shortcuts

allow agents to handle and transfer calls with peak efficiency. Set your own to optimize your workflow.

Fully Customizable Layout & Groups

Fully Customizable Layout & Groups

allows you to set the app up perfectly tuned for your use case.
Set up favorites and other groups (such as departments).

Total Team Visibility:
Status and Calendar

Total Team Visibility

Easily check the Teams presence statuses and calendar of your teammates.
Create custom groups to easily find contacts.

Contact Notes

Contact Notes

Save (and optionally share) notes about callers and contacts for easy reference on future calls.

Helpful AI Assistance

Helpful AI Features

can automatically create call summaries or parse relevant details for callbacks. Tailor prompts to your use case.

Seamless Integrations

Seamless Integrations

Display caller context in the call pop. Connect to your CRM and other external systems using Power Platform or similar integrations.

Fully Compatible with Microsoft Teams

Teams Compatible

Works with all Teams call routing types out of the box, whether you use Direct Routing, Operator Connector or Teams Calling Plans.

FAQs

Can I use Landis Attendant Console with Microsoft Teams?

Yes, Landis Attendant Console is designed to work seamlessly alongside Microsoft Teams. Switch to Landis Attendant Console to easily manage multiple calls, but still keep up with your chats and channels in Teams. Check your contacts’ presence and calendar before transferring calls and use advanced features like callback reminders, transfer to voicemail and chat consult transfer, all within the Landis Attendant Console app. 

No, you can answer calls within Landis Attendant Console with one click or with a keyboard shortcut. Easily manage multiple calls in a “single pane of glass”. No need to have Teams open.  Easily transfer calls with one-click transfer and use advanced transfer types and callback reminders to make your job easier. See the Teams presence and calendar of your contacts before transferring to avoid having your callers being sent to voicemail. Or send the caller directly to voicemail with one click without disrupting the contact if they’re busy or aren’t available. 

Install the the Landis Attendant Console desktop app to (optionally) suppress the Teams toast notifications automatically so you never answer calls in the wrong app. 

You can log in at ac.landis.cloud and start taking calls immediately. If you wish to use the Windows desktop app, you can download and install it in one minute. Note: If you’re the first Landis Attendant Console user in your organization, an admin must provide a one-time consent for the app before use.

Yes, you can make outbound calls using Landis Attendant Console. Simply type or paste a phone number into the search bar to get started. For contacts in your directory, search for their record and click the phone icon to call them directly from within the console. You can also set up quick access shortcuts (which can be assigned keyboard shortcuts too) for frequently called contacts, making outbound calling even more efficient.

If you’re using the Windows desktop app, you can set Landis Attendant Console as the default app for tel: links, simplifying outbound calling.

Yes,  Landis Attendant Console allows you to transfer callers directly to the voicemail of users in your organization with one click. This feature helps prevent disruptions when colleagues are busy or unavailable
(If  you don’t see the option when handling a call, go to Settings > Advanced check “Enable Transfer to Voicemail”.)

Yes, Landis Attendant Console allows you to add personal notes to contacts or callers for future reference. Additionally, you can share these notes with colleagues by configuring a shared key, enabling synchronized note-sharing across users.

Yes, with Landis Attendant Console, you can manage multiple calls at the same time in a “single pane of glass”, enhancing efficiency and productivity. You can enable visual and audible alerts for calls on hold and get notified of failed transfer attempts, ensuring timely attention to all calls. The intuitive interface allows agents to manage high call volumes seamlessly, with features like one-click call transfers, real-time presence indicators, and customizable keyboard shortcuts.

Yes, you can answer any calls that would normally ring into your Teams app, including those from call queues. If you’re already part of a Teams call queue, no additional setup is needed. With Landis Contact Center integration enabled, agents can seamlessly sign in or out of those queues and update their agent status directly from the console.

Landis Attendant Console supports all Microsoft Teams call routing methods, including calls from auto attendants, call queues, and direct calls. It works with any Teams calling setup, whether you use Direct Routing, Operator Connect, or Microsoft Calling Plans.

Yes, Landis Technologies provides in-house support at no cost to all customers, including 24/7 emergency assistance.

Discover our simple, user-based pricing on our Pricing Page and get a customized quote for your user count. Volume discounts are available for organizations with 25 or more users. 

You can use Landis Attendant Console in your browser at ac.landis.cloud. Almost all the features are available online, but the Windows desktop app for Landis Attendant Console offers additional benefits like Teams toast notification suppression, global keyboard shortcuts and tel: link handling, and ability focus on incoming calls.

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