Your Scalable, Reliable, and Fully Integrated Microsoft Teams Solution
Get a Contact Center Management Solution built for Microsoft Teams
Landis Contact Center is the ideal solution for managing your Microsoft Teams contact center, offering a comprehensive set of tools designed to simplify operations and improve oversight:
Live Reports and Wallboards
Gain instant insights into agent availability, live calls, and queued call counts to allocate resources effectively and maintain service levels.
Call Supervision
Monitor calls in real time with live sentiment analysis and use coaching tools—listen in, whisper in, and barge in—to effectively support agents during calls.
Agent Management
Access real-time agent status and performance reports to track availability, call metrics, and overall team efficiency.
Advanced Call Routing
Manage queues and IVRs with customizable workflows to ensure customers are routed quickly and accurately to the right agents.
Access Management
Implement granular, customizable role-based permissions to ensure each team member has appropriate access to tools and data.
Landis Contact Center integrates seamlessly with Microsoft Teams, providing the tools and insights your team needs to deliver exceptional service and simplify contact center management.
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Organizations that trust our Microsoft UC products
Why Choose Landis Contact Center for your Contact Center Management Solution?
Integration with Microsoft Teams
Boost productivity with a solution native to Teams.
Scalability
Scalability: Easily expand your call center as your business grows.
Reliability and Security
Depend on ISO 27001 and Microsoft Teams certified infrastructure.
Advanced Analytics
Unlock insights about your call center with powerful analytics tools, including agent and queue reporting.
Powerful IVR
Easily unlock smart call routing with our visual IVR builder. Data dips and regex capabilities allow for Ai and CRM integrations.
Multichannel Support
Handle multiple communications in one platform for seamless experiences.
Customer Testimonials
Cost Effectiveness
‘We chose Landis for two reasons. One, price, especially compared to the others. This was a reasonable-cost alternative. And two, another tech house had used it and they had good feedback. As the person who had to pay for it, that was great to hear.’
Director of Technology
Customer Support and Partnership
‘Landis has been a very good partner. They’ve always been available and truthful. When we were moving to Teams, they were upfront about the timeline, which helped us plan accordingly.’ – Victor Ventura, Telecommunications engineer
‘Landis has proven to be a good partner because they’re always available.’
Telecommunications Engineer
Enhanced Capabilities
‘During our busiest times, we average up to three hundred calls a day and it helps us to have a system that allows us to quickly transfer a caller to the proper place. That eliminates a great deal of caller frustration. Our previous system was rather clunky and, frankly, I had been in my role for a year and still didn’t have full access to everything I needed because there would be glitches. I wanted something that gave me full access and could report out. That’s incredibly important when explaining to our leadership what it is that my staff does every day, and how do we support students. ‘
Customer Contact Manager
Enhanced Capabilities
‘We trialed Attendant in our Dallas office. Our staff found that features such as transfer directly to voicemail work very well for our business. Since the pilot program, we’ve extended the product offering to all our locations. Operators are using Attendant in offices in the UK, Atlanta, Houston, and more.’
Telecommunications Engineer
‘Landis filled the need.’
‘My team is the first point of contact for all students and customers.’
‘Several years ago, we employed an Avaya telephony system, which eventually gave way to Skype for Business, which in turn became Microsoft Teams. But we were looking for some advanced features. ‘
Telecommunications Engineer
Frequently Asked Questions
How does Landis Contact Center enable effective contact center management for your Microsoft Teams contact center?
Landis Contact Center provides the tools, insights, and controls to effectively manage your contact center, streamline operations, empower your team, and drive continuous improvement.
- Real-Time Visibility: Live reports and wallboards provide instant insights into agent availability, live calls, and queued call counts, helping your team allocate resources effectively and maintain service efficiency.
- Supervisory Monitoring and Coaching: Supervisors can monitor calls in real time with live sentiment analysis to quickly identify issues. Coaching tools such as listen in, whisper in, and barge in allow supervisors to guide agents during calls, improving outcomes and supporting agent development.
- Queue and IVR Management: Advanced call routing ensures customers reach the right agents quickly, while customizable IVR workflows streamline customer journeys. Data dips and other integrations enable personalized routing and dynamic responses.
- Secure Access Management: Role-based permissions ensure that users only have access to the tools and data they need.
- Historical Insights: Detailed reporting provides analysis of key metrics like queue service levels, call volume trends, and abandoned call rates. These insights help you identify trends and make data-driven decisions to enhance service quality.
Landis Contact Center combines real-time oversight with actionable insights and secure management tools, making it the ultimate solution for effective contact center management within Microsoft Teams.
How does Landis Contact Center integrate with Microsoft Teams?
Landis Contact Center integrates directly with Microsoft Teams using the Extend model, enabling contact center functionalities within the Teams environment by using Microsoft’s native Communication APIs. This ensures call audio remains within your secure Teams ecosystem, enhancing data security and compliance. The solution mirrors Teams’ look and feel, providing a familiar user experience, and enhances Teams calling with features such as live call monitoring and wallboards, powerful IVR for smart routing, advanced queue routing options (including skills-based routing), historical queue and agent reports and call pop integration. Call recording is available as an add-on.
What does Landis Contact Center cost?
Discover our simple, user-based pricing on our Pricing Page and get a customized quote for your user count.
Ready to Transform Your Call Center?
Take your Microsoft Teams experience to the next level with Landis Contact Center. Empower your team with scalable, reliable, and fully integrated tools that streamline operations and enhance performance.
