The latest Landis Attendant Console update delivers practical additions that improve call management and give you more control. These updates address real requests from our customers: cleaner interfaces, closer Contact Center integration, and tools that make their workday more efficient.
Watch the video below, or read on to learn about the new features.
Quickly Set Custom Teams Status Messages
Working from home? Between meetings? You can now update your Microsoft Teams status message directly from Attendant Console using custom shortcuts.
Record Calls Without Switching Apps
If you use both Landis Contact Center and Attendant Console, call recording becomes more accessible. When your policy allows, you can start and stop recordings directly from the Attendant Console interface.
No longer is it necessary to jump between applications or purchase separate recording licenses.
Customize Your Context Menu
Visibility settings for the recently added “transfer to current call” button let you hide the option if you don’t frequently use it.
Deeper Insights from Pre-Call Data
Call pop information gets an upgrade with adaptive cards. As a call comes in, you can now display and interact with data-rich, customizable cards.
Examples might be customer history, account status, previous interactions, or other info that might help you provide better service when you answer.
Make Post-Call Data Work Harder for You
A new webhook allows you to send useful call information such as transcripts, caller details, or AI responses to your designated endpoint when calls finish.
This gives options for deeper analysis, contact management integration, and custom reporting.
Design Your Perfect Workspace
The layout system gives you more control over how your workspace looks and functions. You can now create and save multiple custom layouts for different situations. For example, one for active calling, another for after-hours, or other specific configurations for different team members.
Follow Up Instantly from a Previous Call
Instead of searching for contact information or manually dialing numbers, you can call back directly from your history with a single click.
Ready to Try These Updates?
The latest Landis Attendant Console updates are available now. If you’re already using Attendant Console, these improvements will make you even more effective as a receptionist.
Or if you’re considering how to better manage calls in Microsoft Teams, try a purpose-built solution like Landis Attendant Console.
Book a demo to see how these updates can improve your call handling.
