Landis Attendant Console Features
Landis Attendant Console for Microsoft Teams gives you everything you need to handle calls efficiently.
Multiple transfer options, live team availability, and the fact that everything is available from one interface, will make this your receptionists’ and callers’ favorite tool.
Landis Attendant Console Overview video
Core Call Handling Features
Advanced Call Management
Unified Call Window
Handle multiple calls from a single, organized interface.
One Click Transfer
Transfer calls with only 1 click
Call Transfer Options
Multiple transfer options available including Blind, Safe, Consult, Chat Consult transfers, and voicemail transfers.
Music on Hold
Background music for callers placed on hold.
Hold Management
Visual hold alerts with customizable warning thresholds.
Contact Management & Search
Contact Search
Search multiple contact lists, internal and external, simultaneously. Contact notes are also searchable.
Search Pre-filter
Filter search results based on department, location, etc.
Costomizable Contact Layout
Contact Groups
Create and manage custom contact groups for Entra, Exchange, or Global Exchange contacts for quick access.
Contact Notes
Add, edit, and view personal or shared notes for each contact.
Contact Details Panel
View contact information, notes, and calendar availability.
Click-to-Dial
Phone numbers on a webpage or application that appear as clickable links (TEL links) can be configured to open in Landis Attendant Console.
People Search
Search across Active Directory, personal exchange contacts, global exchange contacts, or anyone you’ve previously emailed or chatted with. These results can be pre-filtered with custom settings.
Contact Time Zone Information
Time zone information for contacts compared to user’s time zone is displayed on the contact card.
AI & Automation Features
AI-Powered Capabilities
Custom AI Prompts
Create AI prompts to generate call summaries, action lists, coaching hints, etc. based on the transcription of calls.
AI Prompt Triggers
AI Prompts can be manually or automatically triggered at the end of a call, a chat/email callback reminder, or a transfer.
Real-Time Speech-to-Text
Live call transcription in multiple languages with closed captions.
AI Call Analysis
Automated analysis of call content.
Call Summary Generation
AI-generated summaries for callback reminders and transfers.
Action Item Extraction
Automatically identify tasks, names, or part numbers from conversations.
Suggested Transfer
When either the caller or the receptionist mentions a name or department in the context of a transfer needed, the appropriate contact card will be automatically displayed for one-click transfer.
Workflow Automation
Email and Chat Callback Reminders
AI-created callback reminders customizable to include context or summaries.
End-of-Call Webhooks
Send call data, transcripts, and AI responses to external systems.
Adaptive Call Pop Cards
Interactive data cards with information such as customer history and account status.
User Interface & Experience
One Minute Install
The desktop application can be installed and ready for configuration in one minute.
Customizable Layout System
Multiple Layout Configurations
Create and save multiple layouts for various scenarios.
Adjustable Panel System
Customizable panel placement and visibility.
Smart Panels
Instead of unnecessarily cluttering the workspace, smart panels appear only when you need them.
- Hovering over the voicemail icon in the top right triggers the flyout of the voicemail panel.
- Wrap-up question panel can be set to automatically appear at the end of a call.
- Hovering over a contact avatar will render a pop up with more contact information.
Configurable Footer
Customizable footer items with live information display.
- Switch layouts
- See Contact Center agent status (when Contact Center integration is set up)
- See mic levels, audio device
Panel Management
Enable/disable panel types including Voicemail, Call History, Contact Details, etc. On-Demand Panels that are not a part of the current layout appear temporarily as needed.
Dark Mode Support
Full dark theme option
Quick Access & Shortcuts
Customizable Quick Access Shortcuts
Create buttons for frequent tasks and contacts.
Speed Dial System
Multiple call shortcuts for internal or external contacts.
Keyboard Shortcuts
Comprehensive keyboard controls for power users or visually impaired users.
Webpage Shortcuts
Open specific webpages directly from the console.
HTTP Request Shortcuts
Execute custom HTTP requests with headers and body.
Audio Device Shortcuts
Quickly switch between microphone and speaker device setups.
User Experience Enhancements
Visual Hold Alerts
Color-coded progress bars and flashing indicators.
Contact Card Pop-ups
Rich contact information display during calls.
Footer Information Display
Customizable status and information display.
Notification Management
Comprehensive alert and call notification controls.
Noise Suppression
When using the web version of Attendant Console, users can turn on a setting to suppress ambient noise in their environment.
Power User Features
Custom Layouts
Save multiple interface configurations for different scenarios.
Keyboard Navigation
Complete keyboard control for efficiency and accessibility.
Teams Integration Features
Native Teams Functionality
Teams Presence Visibility & Management
View and update Teams status directly within Attendant Console.
Custom Status Messages
Set Teams status messages with duration controls.
Delegate Calling
Make calls on behalf of others with proper delegation permissions.
Teams Queues Integration
Make outbound Teams queues calls and access the Teams queue sign-in/out page.
Calendar Integration
View contact availability.
Voicemail Access
Direct integration with Teams voicemail system. Access personal or group inboxes.
Teams Call Queues Sign In
Sign in and out of Teams queues directly from the console.
Multi-Channel Support
Voice Calls
Full PSTN and VoIP calling capabilities.
Video Calls
Video calls can be made to and from the console. In the call panel, an icon indicates whether the caller has their video enabled.
Chat Consult Transfers
Enables the ability to send an adaptive card to an internal user.
Call History & Analytics
Local Call History
14-Day Call History
Access to all calls inbound and outbound calls handled in the current console instance.
Call Details Storage
Displays caller information, notes, and call metadata.
Transcription History
Store and review call transcriptions locally.
AI Prompt History
View all AI responses and analysis from past calls.
One-Click Callback
Call back directly from the call history panel with a single click.
Notes Management
Add, edit, and share notes for future reference.
Call Wrap Up Questions
Create custom wrap up questions for agents to answer at the end of a call. Time allowed to answer can also be customized.
Real-Time Monitoring
Live Call Transcription
Real-time speech-to-text during active calls.
Call Duration Tracking
Live timing for current status and call length.
Administrative & Security Features
Settings Policies & Control
Centralized Policy Management
Admin-controlled settings deployment.
Default vs. Enforced Settings
Flexible policy application options.
Item-Level Enforcement
Granular control over specific settings.
User-Level Policies
Individual user configuration management.
Security & Compliance
ISO 27001 Certified
Enterprise-grade security standards
Device & Platform Support
Multi-Platform Access
Desktop Application
Native desktop app.
Web Browser Support
Full functionality in supported web browsers.
Audio Device Support
Support for Teams certified headsets and devices.
Call Control Button Integration
Hardware buttons support for Jabra headset devices (Preview).
Audio Device Management
Simple device configuration management between multiple audio devices.
Device Features
Customizable Ring Alerts
Assign separate devices for incoming call notifications.
Alert Management
Silence alerts during active calls or completely
Multiple Audio Devices
Support for separate call, ring, and microphone devices.
Integration Capabilities
External Integrations
CRM Connectivity
Integration hooks for external customer systems.
Custom Call Pop URLs
Display external data for inbound calls.
External Search Sources
Connect to additional contact databases.
Webhook Support
Send call data to external systems automatically.
External Site
View any compatible site inside Landis Attendant Console.
Landis Contact Center
When the integration with Landis Contact Center is set up, agents gain some new features.
- Calls can be made on behalf of a Contact Center queue.
- Agents can sign in and out of Contact Center queues and availability status can be changed from Attendant Console.
- Call pops as adaptive cards displaying information such as call queue or information from a connected CRM can be shown as a call comes in from a Contact Center queue.
- Wrap up questions can be made to appear as a call ends.
- If Call Recording is set up in Contact Center, recording can be controlled by the Attendant Console user.
Microsoft Ecosystem
Exchange Integration
Access to organization’s Exchange address book and contacts.
Global Address List
Search across entire organization directory.
Calendar Integration
View contact availability and schedule information.
Additional Technical Capabilities
Call Flow Management
Multiple Call Handling
Manage several simultaneous calls efficiently.
Call Bridging
Connect multiple participants.
Data Management
Cloud Settings Sync
Supports roaming settings across devices and sessions.
Export Capabilities
Copy transcriptions and AI responses to clipboard.
Settings Backup & Recovery
Ability to export and restore settings
