No Receptionist Solution for Teams

Henderson Electrical Services is an electrical contracting company based in Louisville Kentucky. They have provided trusted services and maintenance for over 100 years in their field, and continue to relentlessly pursue their commitment to safety and quality.

In the office, when Henderson Services migrated to Microsoft Teams Voice, they hit a wall. The Teams phone system worked well, but offered nothing for a busy reception desk handling service calls all day.

“They’ve got that Teams phone system, which is great and everything, but they didn’t have a viable attendant console,” said Henderson’s IT lead. “That’s why we liked Landis. That was the only attendant console that worked with Teams phone system for us.”

Teams Native Console with Sophisticated Features

Henderson implemented Landis Attendant Console, which integrates directly into Microsoft Teams, and found it incredibly valuable.

What They Discovered

Automated Callback Reminders

Before: The receptionist manually typed detailed emails every time someone needed a callback, including their name, number, reason for call, and urgency level.

After: One click generates a callback reminder in the form of a pre-populated email or Teams chat with all call details and a click-to-call link.

Direct Mobile Transfer

Before: When employees weren’t logged into Teams, the receptionist had to put calls on hold, grab her cell phone, and track people down manually.

After: One-click transfer directly to mobile numbers stored in Active Directory even when they’re not logged into Teams.

Quick Access Shortcuts

Before: Searching for frequently called numbers dozens of times per day.

After: Custom buttons for one-click calling or transferring to commonly used contacts.

Visual Call History

Before: Jumping between Teams and the console to see call logs.

After: Call history panel integrated right into the console interface.

Streamlined Voicemail Transfer

Before: Three clicks through a menu to send calls to voicemail.

After: Single-click transfer to voicemail button directly on contact cards.

The Human Touch in Service

“We take a lot of service calls,” their receptionist explained. “Do you want to call for service and get a voicemail? No, you absolutely do not.”

That philosophy drove their search for a true attendant console. And when they found Landis, it solved the immediate problem.

Net Promoter Score: 10/10

“You guys are a 10,” the IT Lead said. “There was not another option for us to do a receptionist console. You guys really have a great product here.”

Want to see what Landis Attendant Console can do for your reception team?

Book a demo and discover the features that will improve your Teams calling experience.