Landis Attendant Console Articles

Because of the demands of reception work, which include routing hundreds of calls each week, finding people quickly, organizing contacts logically, and making quick transfer decision, a receptionist or team is likely to develop specific efficient workflows.  And newer and better tools are constantly being developed to push the efficiency envelope. But systems that force them to abandon these workflows may do […]

The April 2026 Landis Attendant Console update brings features to make reception work easier as well as more integration opportunities with Landis Contact Center. Calls Sound Cleaner Noise suppression is now available in Attendant Console (browser version). Turn it on under Settings > Devices and background noise is filtered out for the duration of your

Watch the update overview video. Contact Center Agent Information in Footer   When Attendant Console is used as a Contact Center agent, view your current agent status, time in status, and signed-in queue-count in the footer. Click any item for more detailed information without leaving the workspace.  Quick Layout Switching   Save multiple workspace layouts and switch between them with one click from the footer.

The latest Landis Attendant Console release focuses on removing friction from your workflow so your reception team can spend less time clicking through menus and more time delivering excellent service.  Read on or watch the video below. Sync With Contacts from Teams Teams contacts and categories now sync directly into Attendant Console, pulled from the Teams People app.  Serve Multilingual Callers  Live speech-to-text now works

You’re answering the ninth call in five minutes. Someone’s on hold. You’re trying to transfer a call, but Teams is making you click through three different menus just to find the right person’s name. By lunchtime, your shoulders are tense, you’ve accidentally dropped two calls, and you’re wondering if there’s a better way to do

We’ve been busy making Landis Attendant Console more user-friendly and efficient. Here’s what’s new in our latest update.  Read on, or watch the video below. Better Call Transcripts with Speaker Identification  In call transcripts, you’ll now see a star (*) next to anything the Attendant Console user said. This makes it much easier to follow