Landis Attendant Console Articles

Watch the update overview video. Contact Center Agent Information in Footer   When Attendant Console is used as a Contact Center agent, view your current agent status, time in status, and signed-in queue-count in the footer. Click any item for more detailed information without leaving the workspace.  Quick Layout Switching   Save multiple workspace layouts and switch between them with one click from the footer. […]

The latest Landis Attendant Console release focuses on removing friction from your workflow so your reception team can spend less time clicking through menus and more time delivering excellent service.  Read on or watch the video below. Sync With Contacts from Teams Teams contacts and categories now sync directly into Attendant Console, pulled from the Teams People app.  Serve Multilingual Callers  Live speech-to-text now works

You’re answering the ninth call in five minutes. Someone’s on hold. You’re trying to transfer a call, but Teams is making you click through three different menus just to find the right person’s name. By lunchtime, your shoulders are tense, you’ve accidentally dropped two calls, and you’re wondering if there’s a better way to do

We’ve been busy making Landis Attendant Console more user-friendly and efficient. Here’s what’s new in our latest update.  Read on, or watch the video below. Better Call Transcripts with Speaker Identification  In call transcripts, you’ll now see a star (*) next to anything the Attendant Console user said. This makes it much easier to follow

Managing call coverage during breaks or staff absences can be difficult, but Microsoft Teams call queues offer a flexible solution, and Landis Attendant Console makes it even easier.  Read on or watch the video below to learn about logging in and out of Teams calls from Landis Attendant Console. Setting Up Teams Call Queue Login

Receptionists answering phone calls create important first impressions that can make or break someone’s day. Soon, all the “makes” or “breaks” can add up to create a strong influence on the company’s reputation and bottom line.  Want to level up your call handling skills? Landis Attendant Console – recently mentioned as one of the key