Landis & Microsoft News

What’s New in Landis Contact Center: Quality Management, Chat Upgrades, and More

Landis & Microsoft News, Landis Contact Center Articles

Quality Management Gets a Dedicated Home Supervisors can now access a dedicated Quality Management pane that brings the important interaction details into one place. At a glance, you’ll see sentiment scores, manager notes, agent information, call duration, and more. If a call’s average sentiment score drops below a set threshold, a flag appears next to it. You can also sort your call list by […]

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Landis Attendant Console Becomes First Standalone Microsoft Teams Operator Console to Achieve Microsoft 365 Certification

Landis & Microsoft News, Landis Attendant Console Articles

EPHRATA, PA – 01/27/2026 – Landis Technologies today announced that Landis Attendant Console for Microsoft Teams has achieved Microsoft 365 Certification, becoming the only standalone operator console solution for Microsoft Teams to earn this distinction. Microsoft 365 Certification represents an independent security audit conducted by third-party analysts who evaluate an application’s security and privacy controls against rigorous standards

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Landis Helps Lead the Charge in Next-Generation Contact Centers: Microsoft Teams Phone Extensibility Goes GA

Landis & Microsoft News, Landis Contact Center Articles

As organizations worldwide prepare for this next evolution in customer service, Landis Technologies stands at the forefront as an early adopter of this technology. Microsoft has announced general availability of the Teams Phone extensibility API, marking a pivotal moment for contact center technology. Landis Leads the Charge in Advanced Contact Center Innovation Microsoft Collaboration Drives

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Landis Achieves Microsoft Unify Contact Center Certification

Call Center Solutions, Landis & Microsoft News, Landis Contact Center Articles

Landis is proud to announce that we have achieved certification with Microsoft’s newest Teams integration model for contact centers! Watch Matt Landis’ comments on benefits and use cases of the new integration model. The Unify integration model opens the door to various benefits. As one of only a few certified Unify partners globally, we offer

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Learn More from Call Data, Personalize Your Workspace, and Set Custom Teams Status: Landis Attendant Console July 2025 Update

Landis & Microsoft News, Landis Attendant Console Articles

The latest Landis Attendant Console update delivers practical additions that improve call management and give you more control. These updates address real requests from our customers: cleaner interfaces, closer Contact Center integration, and tools that make their workday more efficient. Watch the video below, or read on to learn about the new features. Quickly Set

Landis Releases the First Ever Microsoft Teams Unify Model Contact Center

Call Center Solutions, Landis & Microsoft News

Landis Contact Center for Microsoft Teams (Unify) is now the first released Microsoft Teams Unify model contact center, launching several weeks ahead of Microsoft’s public preview and showing clear innovation leadership in the Teams ecosystem. Breaking Ground with First Teams Unify Contact Center Release Microsoft has recently released the new Unify Contact Center Integration Model a

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Landis AI CX Expert for Teams, featuring Landis Contact Center for Microsoft Teams.

New Landis “AI CX Consultant” Recommends Microsoft Teams Contact Center Changes to Improve Customer Satisfaction

Landis & Microsoft News

Wednesday, May 7, 2025 At the 2025 M365 Community Conference, Landis announced their “AI CX Consultant.” This Landis service combines Microsoft Teams Contact Center calling and chat activity, AI analysis and a resulting report to give detailed guidance to a contact center manager or supervisor on what specific actions they can take in their Landis

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Microsoft Announces the Unify Integration Model for Microsoft Teams Contact Centers

Landis & Microsoft News

What is the Unify Integration Model for Microsoft Teams? Microsoft recently published the official name of their third and newest contact center integration approach: the “Unify Integration Model.” This was initially presented at Enterprise Connect with the introduction of “Teams Phone Extensibility.” Landis was a launch partner for this new technology and is currently in

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Press Release – Landis Technologies Announces New Enterprise AI Contact Center Built on Microsoft Teams Phone Extensibility

Landis & Microsoft News

PRESS RELEASE MARCH 17, 2025 Landis Technologies is announcing the Landis Enterprise AI Contact Center, built on Microsoft Teams Phone Extensibility. As noted in the Microsoft Keynote on March 17, Landis has worked closely with Microsoft Teams Phone extensibility team to create an enterprise contact center for Microsoft Teams that is designed for large contact

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Landis Attendant Console Update (March 2025)

Landis & Microsoft News, Landis Attendant Console Articles

The latest Landis Attendant Console update is here, bringing new AI features, an improved consult transfer process, and enhanced queue management. Watch the video overview here or read the blog below. New Features & Improvements Call History Panel A new call history panel allows users to quickly review past interactions, making it easier to track

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Landis & Microsoft News

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