Get the latest updates from Landis Technologies—product announcements, feature releases, company milestones, and Microsoft Teams innovations. This is your go-to source for news that highlights how we’re evolving our Contact Center and Attendant Console solutions to better serve customers, partners, and the Teams ecosystem.
The October 2026 release brings AI call summaries, queue overflow actions for calls and chats, and improvements to wrap-up questions, reporting, and recording playback. Set Queue Overflow Actions Admins can set a queue overflow threshold which dictates the maximum number of calls allowed to wait in a queue. Once that threshold is exceeded, new calls go to
What’s New in Landis Contact Center: October 2026 Read More »
The July 2026 release brings improvements to user management, quality management, chat, and system integrations. Here is what changed and who benefits. Read on, or watch the video below. User Management Improved SSO Experience Agents and admins no longer need to sign back in every day since the portal now refreshes sessions in the background. Batch User
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Quality Management Gets a Dedicated Home Supervisors can now access a dedicated Quality Management pane that brings the important interaction details into one place. At a glance, you’ll see sentiment scores, manager notes, agent information, call duration, and more. If a call’s average sentiment score drops below a set threshold, a flag appears next to it. You can also sort your call list by
What’s New in Landis Contact Center: Quality Management, Chat Upgrades, and More Read More »
EPHRATA, PA – 01/27/2026 – Landis Technologies today announced that Landis Attendant Console for Microsoft Teams has achieved Microsoft 365 Certification, becoming the only standalone operator console solution for Microsoft Teams to earn this distinction. Microsoft 365 Certification represents an independent security audit conducted by third-party analysts who evaluate an application’s security and privacy controls against rigorous standards
As organizations worldwide prepare for this next evolution in customer service, Landis Technologies stands at the forefront as an early adopter of this technology. Microsoft has announced general availability of the Teams Phone extensibility API, marking a pivotal moment for contact center technology. Landis Leads the Charge in Advanced Contact Center Innovation Microsoft Collaboration Drives
Landis is proud to announce that we have achieved certification with Microsoft’s newest Teams integration model for contact centers! Watch Matt Landis’ comments on benefits and use cases of the new integration model. The Unify integration model opens the door to various benefits. As one of only a few certified Unify partners globally, we offer
Landis Achieves Microsoft Unify Contact Center Certification Read More »
The latest Landis Attendant Console update delivers practical additions that improve call management and give you more control. These updates address real requests from our customers: cleaner interfaces, closer Contact Center integration, and tools that make their workday more efficient. Watch the video below, or read on to learn about the new features. Quickly Set
Landis Contact Center for Microsoft Teams (Unify) is now the first released Microsoft Teams Unify model contact center, launching several weeks ahead of Microsoft’s public preview and showing clear innovation leadership in the Teams ecosystem. Breaking Ground with First Teams Unify Contact Center Release Microsoft has recently released the new Unify Contact Center Integration Model a
Landis Releases the First Ever Microsoft Teams Unify Model Contact Center Read More »
Wednesday, May 7, 2025 At the 2025 M365 Community Conference, Landis announced their “AI CX Consultant.” This Landis service combines Microsoft Teams Contact Center calling and chat activity, AI analysis and a resulting report to give detailed guidance to a contact center manager or supervisor on what specific actions they can take in their Landis
What is the Unify Integration Model for Microsoft Teams? Microsoft recently published the official name of their third and newest contact center integration approach: the “Unify Integration Model.” This was initially presented at Enterprise Connect with the introduction of “Teams Phone Extensibility.” Landis was a launch partner for this new technology and is currently in
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