Looking to improve your contact center performance? This resource hub covers everything from IVR strategy and contact center analytics to call routing, agent management, and operational best practices. Whether you’re optimizing an existing Microsoft Teams call center or planning for future growth, explore articles designed to help you deliver faster support, better customer experiences, and smarter call center management.
By Dominic Kent Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
When moving the phone system to Microsoft Teams voice, the steps that are usually well covered are things like call quality, routing, compliance, and device provisioning. But sometimes a few seemingly small details get overlooked. As the contact center manager, bring the following checklist to the migration lead before cutover and ask for confirmation that each item be tested.
6 Frequently Missed Pieces to Test Before the Contact Center Migrates to Microsoft Teams Read More »
By Dominic Kent Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
Landis Contact Center vs Computer Talk Ice: Which Is Best For Microsoft Teams? Read More »
By Dominic Kent Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
Landis Contact Center vs AnywhereNow Tendfor: Which Is Best for Microsoft Teams? Read More »
By Dominic Kent Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
Landis Contact Center vs Enghouse Contact Center: Which Is Best for Microsoft Teams? Read More »
By Dominic Kent Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
Landis vs Heedify: Which Microsoft Teams Customer Engagement Platform Is Right for You? Read More »
By Dominic Kent Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
By Dominic Kent Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
Landis Contact Center vs Genesys Cloud CX: Which Is Best For Microsoft Teams? Read More »
By Dominic Kent Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
Landis vs AudioCodes Voca: Which Microsoft Teams Contact Center is Right for You? Read More »
By Dominic Kent Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
