Landis & Microsoft News

Get the latest updates from Landis Technologies—product announcements, feature releases, company milestones, and Microsoft Teams innovations. This is your go-to source for news that highlights how we’re evolving our Contact Center and Attendant Console solutions to better serve customers, partners, and the Teams ecosystem.

Smarter Chats, Upgraded Queues and More: Latest Contact Center Updates

At Landis, we’re committed to continuously improving the Contact Center experience for Microsoft Teams. Our latest update brings exciting new features designed to simplify workflows, enhance agent efficiency, and deliver an exceptional customer experience. Here’s a look at what’s new in the November 2024 update.  1. Simplified Queue Configurations  We’ve reimagined the queue management page […]

Smarter Chats, Upgraded Queues and More: Latest Contact Center Updates Read More »

New ISO 27001 Certification & Global Trust: Why Microsoft Teams Partners & Customers are Choosing Landis Contact Center  

Landis Contact Center for Microsoft Teams announces its latest milestone: Achieving ISO 27001 certification from BSI and further solidifying its reputation for trust and excellence in the Microsoft Teams community. Adopting this best-practice information security process underscores Landis’s unwavering commitment to data security, compliance, and privacy and trust — key concerns for Microsoft 365 decision makers

New ISO 27001 Certification & Global Trust: Why Microsoft Teams Partners & Customers are Choosing Landis Contact Center   Read More »

Landis Contact Center Solution Certified for Microsoft Teams

Landis Contact Center Solution Certified for Microsoft Teams

Landis Contact Center is now Solution Certified for Microsoft Teams. “The Landis Contact Center for Microsoft Teams is a contact center built for Microsoft Teams from the ground up to extend Microsoft Teams to be your customer experience solution. The Landis Contact Center solution has already achieved certifications from Tekvision and Microsoft 365 Certified and

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Should I Choose Microsoft Digital Contact Center Platform or Microsoft Teams Contact Center?

With the arrival of the Microsoft Digital Contact Center Platform (MDC), the Landis Technologies’ team regularly gets questions how a Microsoft Teams Contact Center relates to this new solution. When is the Landis Contact Center for Microsoft Teams the right solution? When is the Microsoft Digital Contact Center Platform the right solution? In this article, we will outline how the different solutions are currently positioned in the market.

Should I Choose Microsoft Digital Contact Center Platform or Microsoft Teams Contact Center? Read More »

Microsoft Teams In A Call Indicator

Update Brings “In a Call” Visual Indicator, Very Peri & More to Landis Attendant Console for Teams

3/3/2022 – Landis Technologies continues a constant update schedule to continue to make the Landis Attendant Console for Microsoft Teams the ideal, go-to receptionist console for Microsoft Teams around the world. In their latest update they continue emphasizing their solution \”Is Familiar & looks & feels just like Microsoft Teams\” by utilizing the Very Peri color in themes while adding features to enhance call handling like a distinct presence indicator for when contacts are \”In A Call\” versus \”Busy\”.

Update Brings “In a Call” Visual Indicator, Very Peri & More to Landis Attendant Console for Teams Read More »

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