Landis & Microsoft News

8/18/2021 – Landis Technologies is assisting Microsoft365 organizations moving their contact center workload to the Microsoft Teams calling and meeting platform in regions across the world including AMERICAS, EMEA and APAC.

\”Earlier this spring, Landis Contact Center moved from Public Preview to GA. Since then, we have increased the velocity of organizations transitioning their contact center functionality to Microsoft Teams via the Landis Contact Center for Microsoft Teams\” notes Wendell Martin, head of sales at Landis Technologies. \”We have been working closely with Microsoft on the development of Communication API which are now at the level we can provide a lot of value to a lot of customers.\”

12/11/2020 – At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.

Today Microsoft removes requirement for the \”Advanced Communication License\” for Microsoft Teams Contact Center & Compliance Recording. Microsoft ISV certified contact center and compliance call recording solutions no longer require the Advanced Communication License.

Sept 22, 2020 – Microsoft Ignite 2020  – In the next few weeks Landis Technologies will be rolling out a significant update to our Contact Center for Teams Preview & after that we expect release to release the first parts of our Contact Center call queuing and routing to GA.

9/1/2020 – Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled \”How to Optimize Microsoft Teams With Cloud Contact Center Platforms\” write that \”Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality…\”