Contact Center Software for Financial

Financial firms trust Landis for compliant, secure, and reliable call handling.

Three tools built natively on Microsoft Teams help financial services organizations handle their calls.

Contact Center

for Microsoft Teams

Provides queue management, routing logic, and reporting

Attendant Console

for Microsoft Teams

Allows receptionists to route calls quickly and confidently

Call Recording

for Microsoft Teams

Offers compliance and quality assurance

Trusted by financial organizations globally

Our goal is to get the right representative on the phone right away, so customers don’t have to be transferred. Landis helps us make sure calls go to the appropriate people.

Citizens Bank

Landis Attendant Console is an excellent product. The customizable keyboard shortcuts make it very easy for our visually impaired colleagues to use.

UniCredit

Our operators feel confident that they’re doing a good job because the application supports them well. It has positively impacted our teams’ morale.

Invesco

Consult Before Transferring

Attendant Console syncs with Teams Presence status so that receptionists can see at a glance who’s available, in a meeting, or away. And when necessary, they can chat or speak with the party
before transferring.

How to Remove Common Microsoft Teams Client Pain Points When Handling a High Volume of Calls

Access Extensive Reporting

Contact Center provides dozens of customizable live wallboards and historical reports covering queue performance, agent
status, call volume and more.

Mastering Call Center KPIs: Your Road Map to Optimized Operations

Get callers to the person with the most relevant skills

Skills-based routing directs callers to agents with the expertise to handle their question. Financial firms will appreciate fewer transfers and frustrated callers.

What is a Call Center IVR System, and Why Your Organization Needs One

Record Calls for Compliance and Training

Policy Call Recording captures calls, stores them securely, and makes them searchable. Policies can be set to govern which calls are recorded and whether or not recordings can be started or
stopped.

Learn how to stay compliant with call recordings

Migrate cleanly away from legacy platforms

Landis products offer a well-traveled path for financial organizations leaving legacy products like Avaya and Cisco and traveling to Teams-native solutions. Onboarding is quick and largely self-sufficient, with most teams operational in days.

Transforming Telephony: A Journey from Avaya to Teams with Landis

Enjoy responsive support

Landis offers the best support in the industry. We respond within minutes to urgent tickets, account executives help when needed, and the proactive customer success team checks in at your chosen frequency.

Why Top Companies Trust Landis Contact Center for Reliable Microsoft Teams Calling

Customer Stories & Case Studies

Landis Contact Center

“Your customer service is really good. I have pretty high standards for people getting back to me when I have an issue, and I feel like you guys meet that pretty well.”

Servion Group