Landis Contact Center vs AnywhereNow Tendfor: Which Is Best for Microsoft Teams? 

Landis Contact Center and AnywhereNow Tendfor are two contact center platforms that integrate with Microsoft Teams. Both extend Teams with enterprise contact center capabilities, both work closely with Microsoft’s ecosystem, and both help organizations move beyond traditional phone systems.

The biggest difference isn’t the feature list: It’s the experience your users have every day.

• Landis extends the Microsoft Teams experience into a complete contact center, giving agents, supervisors, and administrators an interface that feels familiar from the moment they sign in.
• Tendfor takes a different approach. While it runs natively within Teams, it uses dedicated applications for different roles, including contact center agents, reporting, administration, and attendant console users. Users get access via Teams but in its own interface.

This comparison explores the differences between Landis Contact Center and AnywhereNow Tendfor, comparing the Microsoft Teams experience, AI, omnichannel capabilities, and pricing to help you determine which platform is the better fit for your organization.

Landis Contact Center vs AnywhereNow Tendfor at a Glance

Capability	Landis	AnywhereNow Tendfor
Primary focus	Microsoft Teams contact center and attendant console	Microsoft Teams contact center and attendant console
Microsoft Extend certification	✅	✅
Microsoft Unify certification	✅	❌
Primary agent workspace	Microsoft Teams	Tendfor interface within Microsoft Teams
Interface approach	Extends the Microsoft Teams experience	Purpose-built applications integrated with Microsoft Teams
Public pricing	✅	❌

Landis Contact Center and AnywhereNow Tendfor are two of the closest alternatives for organizations looking to extend Teams into a complete contact center.

The differences are less about functionality and more about product philosophy. 

Landis is currently the only platform of the two to achieve both Microsoft’s Extend and Unify certifications, while Tendfor supports Microsoft’s Connect and Extend models.

The platforms also take different approaches to the user experience. 

• Landis extends the Microsoft Teams design language throughout the contact center.
• Tendfor provides a dedicated contact center app that runs within Teams.

Landis publishes transparent pricing, allowing you to estimate licensing costs before engaging with sales. Tendfor follows a traditional enterprise procurement model, with pricing provided through a tailored quotation.

What Is Landis Contact Center?

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Landis Contact Center is a Microsoft Teams-first contact center built exclusively for organizations using Teams. Rather than introducing another communications platform, Landis extends Teams with enterprise contact center capabilities while maintaining the familiar Microsoft experience.

The platform combines voice, digital channels, AI, reporting, and workforce management within Microsoft Teams, allowing agents and supervisors to manage customer interactions without leaving the Teams environment.

Its capabilities include:

• Native Microsoft Teams contact center.
• AI-powered Agent Assist, virtual agents, and automation.
• Omnichannel support for voice, web chat, SMS, WhatsApp, Facebook Messenger, and RCS.
• Live dashboards, reporting, and speech analytics.
• Workforce management and CRM integrations.
• Microsoft Connect, Extend, and Unify certification.

Landis is designed for organizations that want Microsoft Teams to become the center of their customer communications. 

Every enhancement, workflow, and interface is built around Microsoft’s design language, creating a consistent experience for agents, supervisors, and administrators while reducing the learning curve for existing Teams users.

Why Microsoft Connect, Extend, and Unify Certifications Matter 

Microsoft’s certification program helps organizations understand how deeply a contact center integrates with Microsoft Teams. Rather than simply confirming compatibility, the certifications define the level of integration between the contact center and the Microsoft ecosystem.

Certification	What it means
Connect	Connects Microsoft Teams Phone with the contact center using supported Microsoft integration models.
Extend	Extends Microsoft Teams with contact center capabilities using Microsoft’s APIs and extensibility framework.
Unify	Delivers a unified Microsoft Teams experience by integrating customer conversations, routing, presence, collaboration, and management into a single workflow.

Microsoft’s Unify certification builds on the Connect and Extend models by validating deeper integration across several technical capabilities, including:

• Microsoft Teams Phone
• Microsoft Teams presence
• Microsoft Teams chat
• Microsoft Teams collaboration
• Microsoft Graph APIs
• Microsoft Teams Phone Extensibility

For organizations that have standardized on Microsoft Teams, these certifications provide a useful benchmark when comparing contact center platforms.

They indicate how closely a solution aligns with Microsoft’s recommended integration architecture rather than relying on proprietary interfaces or unsupported integrations.

Landis currently supports Microsoft’s Extend and Unify certifications, while AnywhereNow Tendfor supports Microsoft’s Connect and Extend certification models.

What Is AnywhereNow Tendfor?

AnywhereNow Tendfor is a Microsoft Teams-native contact center designed to extend Microsoft Teams with enterprise call handling, intelligent routing, and omnichannel customer engagement. 

Acquired by AnywhereNow in late 2024, Tendfor focuses on organizations that want to build their customer service operation around Microsoft Teams while replacing traditional PBXs and legacy contact center platforms.

The platform combines voice, digital channels, AI, and reporting within Microsoft Teams, helping agents and supervisors manage customer conversations from a single communications platform.

Its capabilities include:

• Native Microsoft Teams contact center.
• AI-powered automation and intelligent routing.
• Omnichannel support for voice, web chat, email, SMS, and WhatsApp.
• Live dashboards, reporting, and analytics.
• CRM integrations and workflow automation.
• Microsoft Connect and Extend certification.

Tendfor is designed for organizations that want to continue using Teams while providing purpose-built experiences for different user roles. 

Rather than extending the Teams interface itself, the platform delivers dedicated applications for agents, supervisors, and administrators that operate within the Teams ecosystem.

Landis Contact Center vs AnywhereNow Tendfor: Microsoft Teams Experience 

Landis and AnywhereNow Tendfor are both support Microsoft’s Connect and Extend certification models. 

The difference isn’t whether they integrate with Teams. It’s how they extend the Microsoft Teams experience for agents, supervisors, and administrators. 

Capability	Landis	AnywhereNow Tendfor
Microsoft Extend certification	✅	✅
Microsoft Unify certification	✅	❌
Primary agent workspace	Microsoft Teams	Tendfor within Microsoft Teams
Interface approach	Extends the Microsoft Teams experience	Dedicated contact center application within Microsoft Teams

Landis

Landis builds directly on the Teams experience. Agents, supervisors, and administrators work within an interface that closely follows Microsoft’s design language, reducing the learning curve for existing Teams users and creating a consistent experience across customer communications, reporting, and administration.

Because the platform is built exclusively for Microsoft Teams, every workflow is designed to feel like a natural extension of the Microsoft environment rather than a separate application.

AnywhereNow Tendfor

AnywhereNow Tendfor also runs natively within Teams, but it takes a different approach to the user experience. Instead of extending the Microsoft Teams interface, Tendfor provides dedicated applications for contact center users that operate within the Teams client.

In the visual representation above, you can see Landis using the exact Teams design language to keep the Teams experience 100% consistent.

In contrast, Tendfor has built its own app with similar (but not the exact same) buttons to the Teams experience. 

These may seem like minor details on the face of it. But when agents and admins use a tool all day every day, it pays to have a consistent experience. There’s also a major pay off upfront when staff must get used to a new interface.

A Long History of Building for Microsoft

One of Landis’ biggest differentiators is its long-standing investment in Microsoft’s communications platforms.

From the beginning, Landis has built software that integrates deeply with Microsoft technologies, evolving alongside Microsoft’s unified communications strategy from Lync to Skype for Business and now Teams.

Rather than entering the Teams contact center market after Teams became mainstream, Landis had already spent years developing Microsoft-integrated communications software. That experience has enabled the company to evolve alongside Microsoft’s changing certification models and product roadmap.

Microsoft Timeline

• 2014: Released Attendant Pro for Microsoft Lync, helping organizations manage high volumes of inbound calls.
• 2017: Updated Attendant Pro for Skype for Business, allowing customers to continue supporting Microsoft’s evolving communications platform.
• 2020: Released Policy Call Recording for Teams, expanding its Teams portfolio.
• 2021: Released one of the first Teams contact center solutions built on Microsoft’s Extend integration model, followed shortly by its Teams Attendant Console.
• 2024: Worked closely with Microsoft to help develop APIs for the new Unify integration model.
• 2025: Became one of the first contact center vendors to achieve Teams Unify certification.

Landis Contact Center vs AnywhereNow Tendfor: Omnichannel Capabilities

Customers expect to communicate on the channel that’s most convenient for them, whether that’s a phone call, web chat, or a messaging app. 

Both Landis and AnywhereNow Tendfor support omnichannel customer engagement through Microsoft Teams, although there are some differences in the channels each platform supports.

Channel	Landis	AnywhereNow Tendfor
Voice	✅	✅
Web chat	✅	✅
SMS	✅	❌
WhatsApp	✅	✅
Facebook Messenger	✅	✅
RCS	✅	❌
Email	Roadmap	❌

Landis Contact Center vs AnywhereNow Tendfor: AI Capabilities

Artificial intelligence has become a key differentiator for modern contact centers, helping organizations automate routine tasks, support agents, and improve customer experiences. 

Both Landis and AnywhereNow Tendfor incorporate AI into their platforms, although their capabilities are delivered in different ways.

AI Capability	Landis	AnywhereNow Tendfor
Agent Assist	✅	✅
Virtual agents	✅	Requires Dialogue Cloud Neo platform
AI-generated summaries	✅	✅
Intelligent routing	✅	✅
Speech analytics	✅	✅
Workflow automation	✅	✅

Landis

Landis brings AI directly into Microsoft Teams, helping agents work more efficiently without leaving their primary workspace. Agent Assist, virtual agents, AI-generated summaries, intelligent routing, and speech analytics work together to reduce manual effort and improve customer service.

Because these capabilities are built around Microsoft Teams, organizations can introduce AI without changing the way agents already work.

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AnywhereNow Tendfor

AnywhereNow Tendfor also incorporates AI to improve contact center operations, including intelligent routing, automation, and agent assistance. 

Through the wider AnywhereNow platform, organizations can extend these capabilities with conversational AI, virtual agents, and generative AI services to automate customer interactions and enhance self-service.

This modular approach allows businesses to expand their AI capabilities as customer engagement requirements evolve.

Landis Contact Center vs AnywhereNow Tendfor: Pricing

Pricing can have a significant impact on the contact center buying process. While both platforms are aimed at enterprise organizations, they take different approaches to licensing transparency.

Pricing	Landis	AnywhereNow Tendfor
Public pricing	✅	❌
Entry-level contact center	From $75/user/month	Requires sales engagement
Transparent licensing	✅	❌
Volume discounts	✅	Requires sales engagement

You can also see clear pricing for standalone attendant console and call recording licenses where needed with Landis.

Landis

Landis publishes its pricing, allowing you to understand licensing costs before speaking with a sales team. This gives procurement teams greater confidence when budgeting for a Teams contact center and makes it easier to compare options during the evaluation process.

As deployments grow, Landis also offers volume discounts, helping larger organizations scale their investment predictably.

AnywhereNow Tendfor

AnywhereNow Tendfor follows a more traditional sales model. Pricing is provided through a tailored quotation based on factors such as the number of users, required capabilities, and deployment requirements.

Landis Contact Center vs AnywhereNow Tendfor: Which Is Right for You? 

Landis Contact Center and AnywhereNow Tendfor both integrate with Microsoft Teams, but they take different approaches to extending the platform. 

The right choice depends on whether you want Microsoft Teams to become your contact center or whether you prefer a dedicated contact center application that operates within the Microsoft Teams environment. 

Choose Landis Contact Center if you:

• Want Microsoft Teams to become your contact center.
• Prefer an interface that follows the Microsoft Teams design language.
• Want Microsoft’s Connect, Extend, and Unify certifications.
• Value transparent pricing before engaging with sales.
• Need support for channels including SMS and RCS.

Choose AnywhereNow Tendfor if you:

• Want a dedicated contact center application within Microsoft Teams.
• Prefer a quotation-based procurement process tailored to your requirements.
• Are happy to work through a consultative procurement process. 

Final Verdict

Landis Contact Center and AnywhereNow Tendfor are closely matched in terms of enterprise functionality and omnichannel customer engagement. Both support Microsoft’s Connect and Extend certification models and both provide organizations with a modern alternative to traditional contact center platforms.

The difference lies in how each platform extends Microsoft Teams and whether you need to support SMS and/or RCS.

• Landis is designed to make Microsoft Teams the contact center. Its interface follows Microsoft’s design language, its workflows are built around the Teams experience, and it currently supports Microsoft’s Connect, Extend, and Unify certifications.
• AnywhereNow Tendfor brings a dedicated contact center application into Microsoft Teams. 

Landis already supports SMS and RCS within its Teams contact center — with email to be added by Q1 2027.

If your goal is to transform Teams into the primary workspace for customer service, Landis provides a focused Microsoft Teams-first experience.If you prefer a dedicated contact center application that integrates closely with Microsoft Teams, AnywhereNow Tendfor is a strong alternative.

See What a Microsoft Teams-First Contact Center Looks Like

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If your goal is to make Microsoft Teams the center of your customer communications, your contact center should feel like part of Microsoft Teams, not simply another application running inside it.

Landis extends the Teams experience with enterprise contact center capabilities, including AI, omnichannel communications, reporting, and workforce management. 

Every workflow is designed around Microsoft’s ecosystem, helping agents and supervisors work in an environment they already know.

Book a personalized demo to see how Landis transforms Microsoft Teams into a complete enterprise contact center.