Landis Attendant Console Articles

Discover articles, product updates, and practical tips to help receptionists and high-volume call handlers streamline communications, route calls more efficiently, and provide exceptional service—all within the familiar Teams interface. Explore how organizations are enhancing their front-line call experiences with powerful, Teams-native tools designed for speed, clarity, and control.

Contact Center Integration, Delegating Capabilities, Transfer-to-Voicemail Support, and More: Landis Attendant Console May 2025 Update 

We’re excited to announce the latest updates to Landis Attendant Console for Microsoft Teams, scheduled for release on May 20th, 2025. This update brings several new features and improvements that make call handling even more efficient and user-friendly.  Read on or watch the video below. Better Contact Center Integration  The connection between Landis Attendant Console […]

Contact Center Integration, Delegating Capabilities, Transfer-to-Voicemail Support, and More: Landis Attendant Console May 2025 Update  Read More »

Case Study: How Williams Keepers Simplified Call Handling with Landis Attendant Console for Microsoft Teams 

Williams Keepers is an established and trusted accounting and advisory firm in Central Missouri. With nearly 60 CPAs on staff and 100 years of experience, they’ve built a strong reputation that they continue to uphold.  When Williams Keepers transitioned from a Cisco phone system to Microsoft Teams, they knew they needed something more powerful than

Case Study: How Williams Keepers Simplified Call Handling with Landis Attendant Console for Microsoft Teams  Read More »

Landis Attendant Console Update (March 2025)

The latest Landis Attendant Console update is here, bringing new AI features, an improved consult transfer process, and enhanced queue management.  Watch the video overview here or read the blog below. New Features & Improvements Call History Panel A new call history panel allows users to quickly review past interactions, making it easier to track

Landis Attendant Console Update (March 2025) Read More »

Video: Hold Alerts in Landis Attendant Console for Microsoft Teams

In this Landis Attendant Console for Microsoft Teams feature spotlight, we’re going to take a closer look at Hold Alerts. What are Hold Alerts? Let’s think about the receptionist role for a moment. The reception desk is often a busy place, with calls coming in constantly. It’s easy to get distracted when juggling multiple calls

Video: Hold Alerts in Landis Attendant Console for Microsoft Teams Read More »

Customer Testimonial: Improving Communications at Colchester Institute with Landis Attendant Console 

Addressing Communication Challenges  Colchester Institute, a further and higher education provider in the UK, faced communication challenges common to large organizations. With a need to streamline call handling and improve visibility for receptionists and administrators, the Institute sought a modern solution.  Previously relying on an aging PBX system with desk phones, the Institute transitioned to

Customer Testimonial: Improving Communications at Colchester Institute with Landis Attendant Console  Read More »

How to Remove Common Microsoft Teams Client Pain Points when Managing a High Volume of Calls

In this article we will outline some of the common pain points when managing multiple calls with the Microsoft Teams client or a Microsoft Teams desk phone and how to resolve those issues with Attendant Console. At Landis we work hard to make our Landis Attendant Console client the best experience for handling high volumes of voice

How to Remove Common Microsoft Teams Client Pain Points when Managing a High Volume of Calls Read More »

Landis Attendant Console For Microsoft Teams

How the Landis Attendant Console Fits in Your Microsoft Teams Environment

The question often comes up, “Where does the Landis Attendant Console for Microsoft Teams fit into a Microsoft Teams Voice implementation?” In this article we will attempt to answer this question. The short answer is that the Landis Attendant Console for Microsoft Teams is a Microsoft Teams client. It is similar to the Microsoft Teams

How the Landis Attendant Console Fits in Your Microsoft Teams Environment Read More »

Is your attendant console struggling with the New Microsoft Teams? Landis can help

Landis Attendant Console for Microsoft Teams & the New Microsoft Teams for Windows

In March 2023 Microsoft introduced the new Microsoft Teams app and in October 2023 the New Teams app for Windows became generally available. Because of quite a few benefits, including improved performance, simpler and more flexible UI, customers want to move to this improved client. How will Microsoft Teams Version 2 app upgrade impact your

Landis Attendant Console for Microsoft Teams & the New Microsoft Teams for Windows Read More »

Scroll to Top

Get in Touch

Purchase Attendant Console.

High-tech IT solutions by Landis Technologies for innovative business growth.