Discover how real organizations are using Landis Contact Center and Attendant Console to solve complex communication challenges, improve customer experience, and empower their teams—right inside Microsoft Teams. From higher education to healthcare to enterprise IT, these customer stories showcase the results of seamless Teams-native integration and personalized support. Dive in to learn what’s possible with Landis.
DBE supports mid-sized and community financial institutions across the Midwest, serving clients in nine states. The company sells and services hardware for financial institutions, from currency counters to cash recyclers and ATMs; and pairs it with the software that runs it. Over the past five years, DBE has grown through three acquisitions, expanding from roughly […]
Servion Group is a mortgage servicer handling close to 800 inbound calls every week. When their previous contact center vendor left them waiting for support, sometimes until the next business day, it put their IT admin in a tough spot every time something went wrong. Since switching to Landis Contact Center for Microsoft Teams in May 2022, that’s changed. Support that doesn’t support and routing that doesn’t route Before Landis, Servion Group
How Servion Group Found Reliable Contact Center Support with Landis for Microsoft Teams Read More »
Wates Construction has been operating since 1890. As the largest family-owned construction company in the United Kingdom, the company employs around 7,000 people across a network of regional offices and more than 200 active project sites. The Core Services Infrastructure Manager at Wates, set out to replace a collection of aging PBX systems with a single unified,
How Wates Construction Moved to Microsoft Teams with Landis Attendant Console Read More »
No Receptionist Solution for Teams Henderson Electrical Services is an electrical contracting company based in Louisville Kentucky. They have provided trusted services and maintenance for over 100 years in their field, and continue to relentlessly pursue their commitment to safety and quality. In the office, when Henderson Services migrated to Microsoft Teams Voice, they hit
The 5 Features Henderson Electrical Services Rely on for Teams Call Handling Read More »
Starr Companies consistently handles important insurance claims calls at a level that maintains their “A” rating under A.M. Best financial strength rating. They handle thousands of auto claims, workers’ compensation cases, and medical provider inquiries across multiple locations including New York, Philadelphia, and Atlanta. As the business grew, Starr’s leadership looked for a communication system that could support their distributed team and still maintain their quality service. They found the solution in Landis Contact Center for Microsoft
How Starr Companies Improved Their Contact Center With Four Game-Changing Features Read More »
The Company Behind Critical Emergency Medical Data In the middle of emergency chaos, ImageTrend provides life-saving clarity with their data collection and documentation software. Built by fire, EMS, and emergency response veterans who understand the pressures of the job, the platform supports crews in ambulances, fire trucks, and air medic vehicles worldwide—turning data into actionable
How ImageTrend Advanced Microsoft Teams Contact Center Reporting to Match Their Mission Read More »
A Legacy of Opening Doors to Education Coppin State University has been changing lives for 125 years. This historically black institution sits right in the heart of Baltimore, serving students from 17 to 65 years old. They work to foster leadership, social responsibility, civic and community engagement, cultural diversity and inclusion, as well as economic
Williams Keepers is an established and trusted accounting and advisory firm in Central Missouri. With nearly 60 CPAs on staff and 100 years of experience, they’ve built a strong reputation that they continue to uphold. When Williams Keepers transitioned from a Cisco phone system to Microsoft Teams, they knew they needed something more powerful than
Connect Mat-Su stands as the central resource hub for Alaska’s Mat-Su Valley, linking residents to housing, healthcare, and essential services at no cost. The region spans a large area, but lacks a strong public infrastructure, creating challenges for its 120,000 residents who need basic services. Their growth tells a compelling story. What began with serving
The Associated Board of the Royal Schools of Music (ABRSM) is a cornerstone of the global music education community. Renowned for its role in certifying musical proficiency, ABRSM sets the gold standard for music examinations and education, serving millions of musicians, educators, and institutions worldwide. When Rob, a new Infrastructure and Cybersecurity Manager joined ABRSM,
