Customer Stories

When COVID-19 forced businesses to operate remotely, DERTOUR, one of Switzerland’s largest travel companies, needed to implement cloud-based telephony quickly. With 900 employees across retail outlets and service centers, the company had to move from legacy Avaya hard phones to Microsoft Teams soft phones without interrupting customer service.  Along with the transition, DERTOUR needed reporting, visibility, and management tools that Microsoft Teams alone couldn’t provide.  The

Wilmington University‘s IT team needed a contact center solution that could handle call volume across multiple departments without pulling staff away from Microsoft Teams. They chose Landis Contact Center and have been running it across IT support, financial aid, and public safety ever since. Jared R. Wise and Ian Gibason from the Wilmington University IT

By Stacey Watson, Starlight Children’s Foundation  At Starlight Children’s Foundation, a charity based in Australia, our mission is to bring joy and support to sick children and young people. Operating across every major pediatric hospital in the country, we help create spaces where children can simply be kids, despite their medical conditions. Our work involves granting wishes

Marshall University sought a contact center solution that was efficient, reliable, and seamlessly integrated with Microsoft Teams. Landis Contact Center for Microsoft Teams delivered exactly that, transforming call management for students and staff.  A Simple, Seamless Transition  Brad McCoy, IT Infrastructure Engineer specializing in voice, led the transition to Landis Contact Center. Reflecting on the process, he