Marshall University sought a contact center solution that was efficient, reliable, and seamlessly integrated with Microsoft Teams. Landis Contact Center for Microsoft Teams delivered exactly that, transforming call management for students and staff.
A Simple, Seamless Transition
Brad McCoy, IT Infrastructure Engineer specializing in voice, led the transition to Landis Contact Center. Reflecting on the process, he shared:
“Landis was up and running within an hour, and no direct communication with their team was needed. The simplicity of the setup was exactly what we needed during a period of significant change.”
This quick and smooth deployment minimized disruption and set the foundation for future improvements.
Improved Call Handling and Service
Jean Ann Bevans, Associate Director of Customer Service, highlighted the system’s positive impact on their ability to serve students:
“Our ability to answer calls and provide immediate feedback has been a success. With Landis, we’ve resolved issues with dropped calls and dramatically improved our service levels.”
The intuitive design of Landis has become a crucial part of daily operations, making it easier for staff to deliver reliable service across the university.
Feedback and Future Enhancements
The partnership with Landis goes beyond implementation. Brad McCoy noted the value of their responsiveness to feedback, including ideas for better call notifications and enhanced call queue management. This collaborative approach ensures the system evolves with the university’s needs.
A Partnership Built for the Future
Marshall described their experience with Landis as overwhelmingly positive. The platform not only addressed immediate communication challenges but also established a foundation for continued success. As technology and student needs evolve, they look forward to further integration and enhancements that will keep Marshall University at the forefront of effective communication.
Benefits of Landis Technologies at Marshall University
- Rapid Deployment
- Operational within an hour, requiring minimal effort from the IT team.
- Simplified onboarding process for staff.
- Reliable Call Handling
- Drastically reduced call drops.
- Enhanced service quality for critical departments like Financial Aid.
- Robust Call Monitoring and Reporting
- Detailed analytics allow better management of call volumes during peak periods.
- Streamlined workflows for administrative teams.
- User-Friendly Interface
- Simplifies administrative tasks with features like easy audio prompts and notifications.
- Reduces the need for extensive technical support.
- Easily adapts to fluctuations in call volume throughout the academic year.
- Maintains high service standards during peak times with additional staff.
The Landis Advantage
Marshall University has found more than just a multichannel communication solution in Landis Technologies; they’ve found a trusted partner dedicated to their success. The implementation has redefined how they serve their community, enabling them to focus on supporting students and staff with excellence.
