Discover articles, product updates, and practical tips to help receptionists and high-volume call handlers streamline communications, route calls more efficiently, and provide exceptional service—all within the familiar Teams interface. Explore how organizations are enhancing their front-line call experiences with powerful, Teams-native tools designed for speed, clarity, and control.
The question often comes up, “Where does the Landis Attendant Console for Microsoft Teams fit into a Microsoft Teams Voice implementation?” In this article we will attempt to answer this question. The short answer is that the Landis Attendant Console for Microsoft Teams is a Microsoft Teams client. It is similar to the Microsoft Teams
How the Landis Attendant Console Fits in Your Microsoft Teams Environment Read More »
In March 2023 Microsoft introduced the new Microsoft Teams app and in October 2023 the New Teams app for Windows became generally available. Because of quite a few benefits, including improved performance, simpler and more flexible UI, customers want to move to this improved client. How will Microsoft Teams Version 2 app upgrade impact your
Landis Attendant Console for Microsoft Teams & the New Microsoft Teams for Windows Read More »
Landis Technologies is glad to announce to customers that Landis Attendant Console for Microsoft Teams now has music on hold.
Landis Attendant Console for Microsoft Teams Gets Music on Hold Read More »
Your Landis Attendant Console for Microsoft Teams now includes additional features to make transferring calls even easier.
New Features for Landis Attendant Console for Microsoft Teams – May 2023 Read More »
Microsoft Teams customers are experiencing a temporary Microsoft Teams related issue/degradation that is not allowing users to transfer or place calls on hold that come from a Call Queue.
Landis works to design and build excellent Attendant Console and Contact Center agent user experiences for Microsoft Teams. This means working alongside Microsoft Teams client app smoothly. A few components needed to achieve a second Teams app working well with Teams Desktop client: For some time, the Landis Attendant Console for Microsoft Teams desktop app has had the ability to
Microsoft Teams Now Can Nicely Share Headset Button Control with Other Apps Read More »
Microsoft has recently announced Virtual Front Desk (VFD), a feature on Teams Display devices that turns them into virtual receptionists. VFD functionality allows a Teams Display device to take the place of a physically present receptionist. This includes a welcome text message shown on the device and an on-screen button that visitors can tap to
Landis Technologies is announcing that the Landis Attendant Console for Microsoft Teams is now generally available. This had been made possible by Microsoft releasing the first iteration of the Teams Azure Communication API to GA.
What is a Microsoft Teams Attendant Console? A soft client attendant has the following features: A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls; Common, everyday tasks should be efficient; Easily search contacts, easy access to a large amount of contacts & quick overview of their status; Easily see caller context and provides ability to tailor receptionist experience, customize to fit needs.
What is an Attendant Console for Microsoft Teams? Read More »
3/3/2022 – Landis Technologies continues a constant update schedule to continue to make the Landis Attendant Console for Microsoft Teams the ideal, go-to receptionist console for Microsoft Teams around the world. In their latest update they continue emphasizing their solution \”Is Familiar & looks & feels just like Microsoft Teams\” by utilizing the Very Peri color in themes while adding features to enhance call handling like a distinct presence indicator for when contacts are \”In A Call\” versus \”Busy\”.
