You’re answering the ninth call in five minutes. Someone’s on hold. You’re trying to transfer a call, but Teams is making you click through three different menus just to find the right person’s name. By lunchtime, your shoulders are tense, you’ve accidentally dropped two calls, and you’re wondering if there’s a better way to do this job.
Microsoft Teams works well for most people in your office. The ones who make maybe five calls a day. But when you’re managing 70, 80, or even 100+ calls daily? Teams wasn’t built for that kind of volume, and it shows.
What Professional Receptionists Need that Teams Doesn’t Offer
1. Simple Call Transfers
Every single transfer in Teams requires you to:
- Click the transfer button
- Open a search menu
- Type the person’s name
- Wait for it to load
- Click their name
- Confirm the transfer
When you’re doing this 70 times a day, those extra clicks add up fast. One receptionist put it perfectly: “If I was still just having to use Teams, I probably wouldn’t have any hair left.”
What you need: One-click transfers. See the person’s name, click once, done. That’s it.
2. Current Availability Information
Teams shows you if someone is “Available” or “Busy,” but that doesn’t tell you much. Are they in a meeting until 3 PM? Are they on another call? Did they step away from their desk?
Without information, you’re guessing every time you transfer a call. Sometimes you guess wrong, the call goes to voicemail, and now you have to call the person back and try again.
What you need: Live status that shows you exactly what your coworkers are doing right now—in a meeting, on another call, or free to take this call.
3. Easy Voicemail Routing
Does your team avoid sending calls to voicemail because it requires special set up or hidden menu options? So you end up taking handwritten messages on sticky notes, promising to pass along information, and hoping you remember to do it later?
What you need: One-click voicemail transfers, just like everything else.
4. Instant Callback Reminders
Here’s a scenario you know well: The caller wants to speak with someone who’s currently on another call, and they don’t want voicemail. They want a callback. So now you’re stuck writing down their name, number, the time they called, and what they needed, then tracking down the right person later to pass along the message.
In Teams, there’s no quick way to handle this. You’re either interrupting your workflow to send an email, trying to remember to mention it the next time you see the person, or hoping your sticky note doesn’t get lost.
What you need: One-click callback reminders that automatically capture who called, when they called, what number they called from, and send it directly to the right person.
What Other Receptionists Are Saying About Landis Attendant Console
You’re not imagining this. Receptionists at universities, hospitals, law firms, and businesses everywhere are dealing with the same problems:
“Landis made Teams a lot nicer. If I was still just having to do Teams, I probably wouldn’t have any hair left.”
— Receptionist
“Very minimal pain transitioning over.”
— Reception team member
“I love the transfer features… makes it so much easier than Teams.”
— Front desk staff
“We can check availability, see statuses, and transfer calls quicker. It makes a big difference when you’re transferring calls compared to Teams itself.”
— College receptionist
“Very user-friendly”
— Colchester Institute reception team
How Landis Attendant Console Works
Landis Attendant Console is a tool built specifically for people who handle lots of calls in Microsoft Teams.
One-Click Everything
- Transfer calls with a single click
- Send calls to voicemail instantly
- Speed dial your most common contacts
See What’s Currently Happening
- Live availability for all parties
- Custom status messages (“In a meeting until 3 PM”)
- Consult before you transfer
Manage Multiple Calls at Once
- Visual queue showing all active and waiting calls
- See how long each person has been on hold
- Get alerts when a call has been waiting too long
- Prioritize urgent calls instantly
Everything You Need in One Window
- All your calls, contacts, and queues in one place
- Keyboard shortcuts for even faster handling
- Customizable interface
Automatic Call Tracking
- Every call logged automatically
- Easy follow-up on missed calls
- Live and historical reports
Benefits
Transfers get 50% faster because you’re not clicking through menus anymore.
Fewer dropped calls because you can see your entire queue and manage it systematically instead of reactively.
Less stress because you know what’s happening, who’s available, and where every call stands.
More confidence because you have the information you need to route calls correctly the first time.
Easier training for new team members. One university got their system “up and running within an hour,” and reception staff consistently describe the learning curve as “very minimal.”
FAQs
No. Landis Attendant Console works right alongside Microsoft Teams. Most reception teams are comfortable using it within a day or two.
Landis provides support from people who thoroughly know the product.
One IT administrator managing 400+ daily calls across 170 users said support response happens with “literally hardly any delay.”
Next Steps
If your organization decides to look into Landis Attendant Console, here’s what the process usually looks like:
- IT schedules a demo to see how it works
- You might be asked for input on how it would help
- Setup happens fast, often within hours, not weeks
- You get trained, usually takes less than a day to feel comfortable
- Your job gets easier
The reception teams using Landis Attendant Console consistently say the same things: faster transfers, less stress, fewer mistakes, and more confidence handling high call volumes.
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