Customer Success Stories

Choosing Landis Contact Center for its seamless integration with Teams was very important. We don’t want to frustrate our faculty, staff, and students by having to deal with systems that don’t talk to each other.

From day one, Landis was up and running within an hour without even having to communicate directly with them. One of the main reasons we loved Landis was the simplicity. For the university as a whole, this is one of our better decisions.

The main reason why we use it is that it makes a big difference when you’re transferring calls compared to Teams itself. The efficiency of that makes a big difference for us.

Landis is a great solution that does everything we need it to do. I’m not one for dressing things up. The solution works. It does what I need. For someone with a working model similar to ours, I would happily recommend Landis.

Advanced Microsoft Teams contact center reporting has transformed how we analyze our support operations. The detailed analytics and real-time dashboards give us insights we never had before, enabling us to optimize our customer service delivery.

It was to cover gaps Teams doesn’t natively offer… call recording and dashboards are both an essential requirement to our business.

Attendant is intuitive. We bring in people constantly to step in for operators who are on vacation. I’ve trained people myself and it usually takes less than five minutes for me to say, ‘Hey, this is how you use it.’

The onboarding process was simple and easy to implement. Post implementation support is great.

For us, the strongest point is that Landis really knows what they’re doing, and they sell what they do. When new features are released, they’re working. Having that reliability in a product is enormous.

We love that everything is in Teams. It’s one product, fully integrated. We do an enormous amount of business for a company our size, and it’s all because of technology. Landis is a key part of that strategy.

The onboarding—it was easy. Day one, no problems. Really, it’s worked great and it’s given us the reporting functionality that we wanted. We needed to see exactly how many people were in the queue, agent status, and so on—Landis makes that really easy.

We transitioned from a Mitel PBX system to Teams, and Landis made that process much easier. With the auto attendant running, our receptionist isn’t fielding as many calls as before, which frees her up for other work.

One of the advantages of your Attendant Console is that we’re using Teams queues and auto attendant, so we’re not having to set up numbers and queues in another cloud system—it’s all built into Teams.

Landis Contact Center was up and running quickly, which was crucial for us since we were under a crunch. I don’t recall a time where I’ve had a negative experience or where I wasn’t getting help.