Landis Contact Center for Microsoft Teams (Unify) is now the first released Microsoft Teams Unify model contact center, launching several weeks ahead of Microsoft’s public preview and showing clear innovation leadership in the Teams ecosystem.
Breaking Ground with First Teams Unify Contact Center Release
Microsoft has recently released the new Unify Contact Center Integration Model a key part of which is Teams Phone Extensibility. On May 20, 2025, Landis Technologies has released to private preview the first-ever contact center built on this new model.
Microsoft expects the general availability of the Unify Integration Model by mid-summer 2025. However, Landis has exceeded this timeline by months, giving their customers early access to the most advanced contact center integration available.
What Landis Contact Center for Microsoft Teams (Unify) Includes
The Landis Contact Center for Microsoft Teams (Unify) delivers all the functionality organizations already trust. Queues, Intelligent Virtual Agents, Interactive Voice Response, live supervision, analytics and reports, AI automation, quality assurance, and application integration are all available within the new model.
Unify Contact Center Benefits
Organizations worldwide already trust Landis Contact Center for their Microsoft Teams contact center. The Unify contact center takes these proven capabilities even further.
- Improved Natural Voice Agents – Better voice recognition makes the IVR more responsive in real-time.
- Better Text-to-Speech for AI scenarios – TTS features are built into the platform.
- Dual Persona – Allows agents to handle customer calls in a dedicated interface while keeping their regular Teams conversations uninterrupted.
How Landis’ Approach is Unique
In a unique approach, Landis is offering the use of both integration models simultaneously. Customers can use the Microsoft Teams Unify integration model alongside the proven Extend model to create a safe bridge to the future.
While some vendors promise eventual capabilities, Landis is offering this solution immediately.
Fast time to value remains a cornerstone of Landis solutions, even with ever advancing technology. This contact center can be up and running in days, not weeks or months.
How to Access the New Contact Center Technology
Existing customers can request access to the first Teams Unify contact center through their established support channels or by contacting their account representative.
The opportunity also extends beyond current customers. Organizations evaluating teams phone extensibility solutions can now see proven results rather than theoretical possibilities.
Reach out to see a demo of the first ever Unify integrated contact center!
