PRESS RELEASE
MARCH 17, 2025
Landis Technologies is announcing the Landis Enterprise AI Contact Center, built on Microsoft Teams Phone Extensibility. As noted in the Microsoft Keynote on March 17, Landis has worked closely with Microsoft Teams Phone extensibility team to create an enterprise contact center for Microsoft Teams that is designed for large contact centers, delivers extremely fast time to value and has built in AI features to enhance customer interactions for whatever your organization is ready to implement. All built on Microsoft Teams and powered by Teams Phone extensibility.
Traditional Contact Center Features Now, AI Enhanced When You Are Ready
The Landis Enterprise Contact Center for Microsoft Teams covers all the features you need to assist customers at any level.
- Receptionists/Operators can choose from several transfer options (blind, safe, consult, chat consult) to reliably connect customers to the support they need.
- Contact Center Agents are aided in resolving issues via voice or chat by features such as CRM call pops that display a customer’s information as the call comes in.
- Use a no-code/low-code workflow builder to give customers the ability to assist themselves.
Any of these interactions can be enhanced using AI at a rate your organization is comfortable with to improve customer satisfaction.
- Receptionists/Operators can use 1-click AI summary callback reminders or benefit from post-call coaching.
- Contact Center Agents can use the Landis Realtime Conversation Process (RCP) to receive live hints and coaching.
- AI Digital Assistants can safely and automatically take care of common customer service scenarios, while providing reports on what they are doing just like human agents.
Designed for Enterprise Contact Centers
Landis Enterprise Contact Center is a Microsoft-certified solution designed to meet the needs of large, multinational organizations:
- Multiple regions with local data residency
- 99.999% uptime track record
- Support team with expertise in Microsoft Teams and CX
- ISO 27001 certification
- Trusted by well-known brands around the globe.
Delivers Fast Time to Value
Speed matters. Landis Technologies’ contact center solutions deliver results in days, not months. This rapid deployment ensures organizations can adapt quickly to changing needs, whether responding to seasonal call spikes or rolling out new services. Combined with next-level Teams integration, Landis empowers organizations to start strong and scale as needed.
Why Landis?
With over a decade of experience supporting Microsoft communications platforms in more than 60 countries, Landis Technologies delivers the fastest path to value for Microsoft Teams contact centers. As a Microsoft Teams Certified solution, Landis ensures seamless interoperability, intuitive user experiences, and enterprise-grade reliability.
By choosing Landis, organizations gain a trusted Microsoft partner that helps them future-proof their contact centers—delivering both immediate ROI and long-term flexibility to adopt AI and other innovations at their own pace.
