Attendant Console for Microsoft Teams

Call Handling Made Easy

Landis Attendant Console for Microsoft Teams gives you everything you need to handle calls efficiently.

Multiple transfer options, live team availability, and the fact that everything is available from one interface, will make this your receptionists’ and callers’ favorite tool.

TRUSTED BY LEADING ORGANIZATIONS GLOBALLY

Wasting time with failed transfers?

Callers will never be abandoned, thanks to multiple safe transfer options.

Use consult transfer to speak with colleagues before sending the call over, chat consult to quickly message them first, or rely on safe transfer to automatically route calls back if they don’t answer.

No more confused callers or starting conversations from scratch.

Struggling to track who's available?

See with one glance who's available when.

Live Teams presence shows who’s online, on a break, or in a call. And calendar integration shows exactly when an agent will be available.

Juggling too many windows and apps?

Stay in control with every tool in one interface.

Access caller information, team status, transfer options, and call transcripts without switching between multiple screens or applications.

No more losing track of calls or frantically clicking between windows to get your job done.

All the Features You Need to Be Effective and Efficient

Designed to give you everything you need without the complexity you don’t. Our features help you deliver outstanding customer service while making your agents more productive. Landis Attendant Console equips you with the right capabilities to improve both efficiency and customer satisfaction.

1 Click Call Transfers

1 Click Call Transfer

• Safe Transfer
• Consult Transfer
• Chat Consult Transfer
• Add Participant
• Transfer to Voicemail and more!

Callback Reminders

Easily send chat or email callback reminders that include call details. Use AI features to add a summary.

Customizable Keyboard Shortcuts

Allow agents to handle and transfer calls with peak efficiency. Set your own to optimize your workflow.

Fully Customizable Layout & Groups

Set the app up perfectly tuned for your use case. Set up favorites and other groups (such as departments).

Total Team Visibility:
Status and Calendar

Total Team Visibility

Easily check the Teams presence statuses and calendar of your teammates.
Create custom groups to easily find contacts.

Contact Notes

Save, share, and search notes about callers and contacts for easy reference on future calls.

Helpful AI Assistance

AI Features

Automatically create call summaries, parse relevant details for callbacks, or send a call summary with a transferred call. Tailor prompts to your use case.

Seamless Integrations

Display caller context in the call pop. Connect to your CRM and other external systems using Power Platform or similar integrations.

Fully Compatible with Microsoft Teams

Teams Compatible

Works with all Teams call routing types out of the box, whether you use Direct Routing, Operator Connector or Teams Calling Plans.

It was a matter of setting up and signing in. We haven’t had any issues since.

Network Administrator, Finance & Insurance

The application is easy to use and very responsive. We appreciate the new quick shortcut features for opening web pages…and also appreciate the availability status that indicates when someone is on a call, which is not available in Teams. The contact groups are very convenient, as are the reminder messages via email or chat.

Damien Thomazo, Cap-Atlantique

“Chalkline are proud to be a partner of Landis and we are able to sell & manage Landis’ Microsoft Teams solutions…Teams call attendant…It’s brilliant. You know, we’ve got clients using it who I know are enjoying it.”

Ross Stern, Chalkline

“The best attendant console for MS Teams by a country mile. Truly integrated and simple to use, administer while being feature rich with a tremendous roadmap and feedback loop with the company.”

James B., Charterhouse

“…This is a slick solution to a common problem for organizations looking to migrate to Teams Calling…The [Landis] Attendant Console makes operators more productive, efficient and happy with a Teams client which is optimized for efficient call transfer and handling.

Tim Collins, Atlantech Online

For an organization’s telephony operators and receptionists, delivering exceptional communication experiences is key. Landis Attendant Console for Microsoft Teams leverages Azure Communication Services support for Teams users to create a solution for receptionists.

Tomas Chladeck, Microsoft Product Manager

Every time I see a demo of the Landis Attendant Console for Microsoft Teams, I wonder why other applications aren’t designed this way? It Just Makes Sense.

Pat Richard, MVP

The Landis Attendant Console for MS Teams Easily enhances the Teams calling experience without complicated integration and naturally fits into the MS Teams endpoint lineup: Client, Phone, Rooms, etc.

T2M

“I wanted to say how thrilled our receptionist is with using the new Teams Landis [Attendant] Console. It has improved her ability to handle multiple inbound calls with ease over what Microsoft provides. And the option to transfer directly to voicemail has made her more efficient. Great solution your company has provided!”

Rick VanMatre – Brinkmann Constructors

…Really easy to get it up and running and it is a fast and easy interface to work with! Great work!

Linus Cansby, Microsoft MVP

FAQs

Can I use Landis Attendant Console with Microsoft Teams?

Yes, Landis Attendant Console is designed to work seamlessly alongside Microsoft Teams. Switch to Landis Attendant Console to easily manage multiple calls, but still keep up with your chats and channels in Teams. Check your contacts’ presence and calendar before transferring calls and use advanced features like callback reminders, transfer to voicemail and chat consult transfer, all within the Landis Attendant Console app.

Will I need to answer calls within Microsoft Teams when using Landis Attendant Console?

No, you can answer calls within Landis Attendant Console with one click or with a keyboard shortcut. Easily manage multiple calls in a “single pane of glass”. No need to have Teams open. Easily transfer calls with one-click transfer and use advanced transfer types and callback reminders to make your job easier. See the Teams presence and calendar of your contacts before transferring to avoid having your callers being sent to voicemail. Or send the caller directly to voicemail with one click without disrupting the contact if they’re busy or aren’t available.

Install the the Landis Attendant Console desktop app to (optionally) suppress the Teams toast notifications automatically so you never answer calls in the wrong app.

How long does it take to set up and deploy Landis Attendant Console?

You can log in at ac.landis.cloud and start taking calls immediately. If you wish to use the Windows desktop app, you can download and install it in one minute. Note: If you’re the first Landis Attendant Console user in your organization, an admin must provide a one-time consent for the app before use.

Can I make outbound calls using Landis Attendant Console?

Yes, you can make outbound calls using Landis Attendant Console. Simply type or paste a phone number into the search bar to get started. For contacts in your directory, search for their record and click the phone icon to call them directly from within the console. You can also set up quick access shortcuts (which can be assigned keyboard shortcuts too) for frequently called contacts, making outbound calling even more efficient.

If you’re using the Windows desktop app, you can set Landis Attendant Console as the default app for tel: links, simplifying outbound calling.

Can I transfer calls directly to someone's voicemail?

Yes, Landis Attendant Console allows you to transfer callers directly to the voicemail of users in your organization with one click. This feature helps prevent disruptions when colleagues are busy or unavailable
(If you don’t see the option when handling a call, go to Settings > Advanced check “Enable Transfer to Voicemail”.)

Can I save notes for myself and for my colleagues?

Yes, Landis Attendant Console allows you to add personal notes to contacts or callers for future reference. Additionally, you can share these notes with colleagues by configuring a shared key, enabling synchronized note-sharing across users.

Can I handle multiple calls at the same time using Landis Attendant Console?

Yes, with Landis Attendant Console, you can manage multiple calls at the same time in a “single pane of glass”, enhancing efficiency and productivity. You can enable visual and audible alerts for calls on hold and get notified of failed transfer attempts, ensuring timely attention to all calls. The intuitive interface allows agents to manage high call volumes seamlessly, with features like one-click call transfers, real-time presence indicators, and customizable keyboard shortcuts.

Can Landis Attendant Console be used with call queues?

Yes, you can answer any calls that would normally ring into your Teams app, including those from call queues. If you’re already part of a Teams call queue, no additional setup is needed. With Landis Contact Center integration enabled, agents can seamlessly sign in or out of those queues and update their agent status directly from the console.

What type of Teams call routing can I use with Landis Attendant Console?

Landis Attendant Console supports all Microsoft Teams call routing methods, including calls from auto attendants, call queues, and direct calls. It works with any Teams calling setup, whether you use Direct Routing, Operator Connect, or Microsoft Calling Plans.

Is support included with Landis software? What kind of support is available?

Yes, Landis Technologies provides in-house support at no cost to all customers, including 24/7 emergency assistance.

What is the price for Landis Attendant Console?

Discover our simple, user-based pricing on our Pricing Page and get a customized quote for your user count. Volume discounts are available for organizations with 25 or more users.

Do I have to use the desktop app? Can I use Landis Attendant Console in a browser?

You can use Landis Attendant Console in your browser at ac.landis.cloud. Almost all the features are available online, but the Windows desktop app for Landis Attendant Console offers additional benefits like Teams toast notification suppression, global keyboard shortcuts and tel: link handling, and ability focus on incoming calls.

News & Resources

Landis & Microsoft News, Landis Contact Center Articles
March 25, 2026

What’s New in Landis Contact Center: Quality Management, Chat Upgrades, and More

Landis Contact Center Articles
February 13, 2026

Contact Center Metrics and KPIs: How to Prove ROI to Leadership

Landis Attendant Console Articles
January 27, 2026

Custom People Search Filters, Status Changes from Footer, Bring Your Own AI Model, and more – Landis Attendant Console January 2026 Update

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