Discover how real organizations are using Landis Contact Center and Attendant Console to solve complex communication challenges, improve customer experience, and empower their teams—right inside Microsoft Teams. From higher education to healthcare to enterprise IT, these customer stories showcase the results of seamless Teams-native integration and personalized support. Dive in to learn what’s possible with Landis.
A Legacy of Opening Doors to Education Coppin State University has been changing lives for 125 years. This historically black institution sits right in the heart of Baltimore, serving students from 17 to 65 years old. They work to foster leadership, social responsibility, civic and community engagement, cultural diversity and inclusion, as well as economic […]
Williams Keepers is an established and trusted accounting and advisory firm in Central Missouri. With nearly 60 CPAs on staff and 100 years of experience, they’ve built a strong reputation that they continue to uphold. When Williams Keepers transitioned from a Cisco phone system to Microsoft Teams, they knew they needed something more powerful than
Connect Mat-Su stands as the central resource hub for Alaska’s Mat-Su Valley, linking residents to housing, healthcare, and essential services at no cost. The region spans a large area, but lacks a strong public infrastructure, creating challenges for its 120,000 residents who need basic services. Their growth tells a compelling story. What began with serving
The Associated Board of the Royal Schools of Music (ABRSM) is a cornerstone of the global music education community. Renowned for its role in certifying musical proficiency, ABRSM sets the gold standard for music examinations and education, serving millions of musicians, educators, and institutions worldwide. When Rob, a new Infrastructure and Cybersecurity Manager joined ABRSM,
Introduction: Addressing Communication Challenges Colchester Institute, a further and higher education provider in the UK, faced communication challenges common to large organizations. With a need to streamline call handling and improve visibility for receptionists and administrators, the Institute sought a modern solution. Previously relying on an aging PBX system with desk phones, the Institute transitioned
When the COVID-19 pandemic upended the way businesses operated, DERTOUR, one of Switzerland’s largest travel companies, faced a monumental challenge. The company needed to ensure business continuity and maintain excellent customer service while transitioning its telephone system from a traditional, office-based setup to a modern, remote-friendly solution. With a workforce of 900 employees spread across retail
Transforming Telephony in a Pandemic: A Journey from Avaya to Teams with Landis Read More »
In a recent conversation, we had the privilege of speaking with Jared R. Wise and Ian Gibason from Wilmington University’s Information Technology team about their experience using Landis Technologies. Their institution has been utilizing Landis Contact Center for Microsoft Teams to streamline communication across several vital departments, including IT support, financial aid, and public safety. Throughout the conversation,
How Wilmington University Transformed IT Operations with Landis Contact Center Read More »
By Stacey Watson, Starlight Children’s Foundation At Starlight Children’s Foundation, a charity based in Australia, our mission is to bring joy and support to sick children and young people. Operating across every major pediatric hospital in the country, we help create spaces where children can simply be kids, despite their medical conditions. Our work involves granting wishes
At Marshall University, we sought a contact center solution that was efficient, reliable, and seamlessly integrated with Microsoft Teams. Landis Contact Center for Microsoft Teams delivered exactly that, transforming how we manage calls for our students and staff. A Simple, Seamless Transition Brad McCoy, IT Infrastructure Engineer specializing in voice, led the transition to Landis Contact Center. Reflecting
Transforming Communication at Marshall University with Landis Technologies Read More »
