Landis Contact Center for Microsoft Teams announces its latest milestone: Achieving ISO 27001 certification from BSI and further solidifying its reputation for trust and excellence in the Microsoft Teams community. Adopting this best-practice information security process underscores Landis’s unwavering commitment to data security, compliance, and privacy and trust — key concerns for Microsoft 365 decision makers and contact center managers worldwide.
ISO 27001 is a rigorous security management standard aimed at bringing information security under explicit management control. Organizations that are ISO 27001 are formally audited and certified compliant with the standard. ISO 27001 demonstrates Landis Technologies’ executive level investment and compliance with the highest information security standard and also a clear commitment to building and maintaining trust with customers and clients.
“For Landis, ISO 27001 certification from BSI is more than a badge—it’s a renewal of our commitment to trust as a core pillar of the Landis Contact Center for Microsoft Teams,” explains Wendell Martin, Global Sales Leader at Landis Technologies. “Our mission has always been to be a trusted partner in the Microsoft Teams community, prioritizing personal connections, adhering to industry best practices, maintaining consistent service availability, and delivering a robust global SaaS solution. We promise a solution you can trust, and we deliver—something not every provider can assert.”
David Mudd, Global Head of Digital Trust, Assurance, BSI said: “The global digital landscape is changing, with core business practices now increasingly digitally reliant. BSI is proud to be a trusted partner as organizations respond to this. This certification demonstrates Landis Contact Center’s commitment to excellence in information security management and its dedication to establishing digital trust with its customers and stakeholders in the Microsoft Teams community. The team should be very proud of this achievement.”
DER Touristik Suisse is a market-leading Swiss tourism company which belongs to one of the largest travel groups in Europe and uses Landis Contact Center to improve customer service. Gunnar Meyer, Head of IT Service Delivery at DER Touristik Suisse talks about how they trust Landis Contact Center: “If a company wants a solution that’s easy to implement, very stable and reliable, with a team that works on a partner level, they should go with Landis. We found out in the proof of concept that they deliver what they promise. I strongly believe that we use Landis because we know the system is 100% reliable. I think it’s a strong value as well.”
Landis stands out as one of the few Microsoft Teams Certified Contact Centers built entirely on the Microsoft Teams Contact Center Extend Model, leveraging the full power of Teams infrastructure. This ensures seamless integration, ongoing reliability, and enables Landis to make it easy for customers to enable features like advanced queueing, live contact center status, multi-channels, AI self-service, AI Agent Assist, work force management features, supervisor quality control, tracking customer feedback, and giving managers key performance indicators.
Landis offers worldwide availability with data residency options in multiple regions, catering to a diverse and global clientele while meeting regional compliance requirements.
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